Staff were nice. Bartender was nice. Receptionist were nice. Room was comfy. Bed was clean. I was impressed by the room and shower. The people checking IDs were a little gruff, but otherwise okay. Thank you!

The people checking IDs were a little gruff, but otherwise okay. The old fashioned’s weren’t great, but it’s the recipe. Drinks were a bit pricy, but it is a bar in a casino, so I don’t expect as reasonable of prices. Overall good. One thing that did bother me was that the receptionist kept asking me if I was staying by myself. She kept seeming to hint I’d have another guest, but I did not and would not. It was a little off-putting.

The staff all of them very friendly, approachable , and professional.

So we came from Fl. Last trip Nov 2023. My husband loved the experience. We came back. But then found out the one electronic craps table he loved was gone. Really disappointed him. Also restaurant closed. Again during stay. I get only opening on weekend. But , then the healthiest non greasy option the sandwich place was closed as well. Again. Very disappointing. And I would have planned to eat before arriving had we known that both restaurant and the sandwich place was closed. My husband received free plays to come on specific days. Was a lot of driving from Fl. For so much to be closed.

Breakfast from Earl of Sandwich was very good!

We usually come for the day to play and eat a meal. The last two years we have also come for our anniversary and stayed in the hotel 2-3 nights. This was by far our worst days on the slots. We only play slots when we visit and have never found them to be as stingy as this time. We never come expecting to hit it big…..we like to come and play as entertainment and togetherness. We thought maybe we were just having a run of bad luck, but we heard from many other quests that the slots were locked down for them also. Maybe we will come back for the day or maybe we will wait until construction is over.

I liked the front desk check in. the convenience of the food court. The rooms were up to date and nice. Felt like 5 star hotel. Getting a ride from your car to the hotel. Everything seemed effortless and really enjoyable.

sheets and bathroom cleanliness.This room that I was in this time was not as clean as the previous one. The mirror in the bathroom and counters could have been cleaner if the Housekeeper did a better job.

The food I order from Nathan's fish and shrimp was all bread with thin pieces of fish inside and shrimp also was just bread didn't really taste any shrimp and because I'm a diabetic the coleslaw was to sweet since I got it to go didn't end up eating was a waste of money wanted Panda but like always if you hungry you always have to wait was to hungry and regret not waiting August 5 was my birthday so this only bad report I had

Always clean and well kept rooms

As has been the case my last few visits, the parking! I understand why its like it is but you really should offer free valet parking to your registered guests during the construction period. It is simply the right thing to do. That's a very long walk from the parking lot, to the building and up to your room. I'm in good shape and didn't have a problem with it but I still didn't like it! :(

Very clean. Staff very friendly and helpful.

Parking. Had to hike up a hill quite a way. Also...having the smoking area right outside the door. I had to walk through all that to go in and out. It doesn't need to be where people are having to walk through it. My clothes smelled of smoke!

I liked the great nightly rates. Their rates where the cheapest in the area. I liked the valet service. The bed was comfortable.

I didn't like having to park all the way in the back where the casino customers park due to the construction that was going on. I didn't like that I was placed all the way at the end of the hallway and that my shower didn't have the rain showerhead like one from my previous stay.

The staff are very nice and accommodate our request. From the reception to the Bell Staff. We played billiard (Pool) and Bowling every night. And they have a game arcade. Though we don’t know how to play in Casino .it’s soo much fun after the whole day of strolling around the nearby places like blue ridge and Helen some part of NC but still we’re not tired to play in the arcade and we love eating in there food court at night.

Nothing

Didn't do breakfast, beautiful location. Parking was limited at the hotel.Good experience

There was a mix up in my reservation. Booking had me for 2 rooms and the hotel only had one for me. It took some time because they were full. But they did accommodate us with a king size bed.