The room was spacious and very clean

There was nothing we didn't like about the room. Parking would have been nice to not have to pay for when you are paying for the room at the hotel. They actually charged us twice for parking insisting we had two vehicles. My sister and i actually drove together in her car. We only had one car but was charged twice because we were told we had two vehicles. The manager i spoke to was not very professional or nice at all. I called the Hilton number and talk to someone else they filed a case and i was reimbursed my parking that they overcharged for.

Location was perfect for attending a concert at Rocket Mortgage Fieldhouse--hotel is a ten minute walk to the venue. Lots of restaurants & bars nearby, too. Room was clean and comfortable. There was a wait to check in, but the hotel front desk had only one woman working (staffing issues) and she was phenomenal--she was cheerful and kept everyone in line moving--I didn't catch her name, but she is a great asset to the hotel!

Price for a night was a bit more than we usually pay, but for the location, it wasn't unexpected.

The room was just what we needed, no more no less. In all honesty we slept thru breakfast So guess the beds were that comfortable, lol . What I really liked is the hotel was in walking distance to everything we did over our stay the Rock& Roll Hall of Fame, Dinner and a local Ghost Tour

The room was clean and the bed was very comfortable. We came at a very busy time and the concierge was doing multiple things and forgot to tell us a few things about the room. We would have liked if he would have slowed down and focused on each guest and check them in completely before moving on to other guests.

I didn't like that the breakfast was not included and we had to pay an extra fee to be able to have breakfast. Also, it was priced to high for what was provided for the buffet. The food that we had was good but just not a lot of options.

Our flight came in earlier than check in time and James the manager on duty checked us in early. The room and the facilities were clean, the location was perfect in the heart of the city. I would stay recommend Hilton Garden Hotel, as well as I would stay with them again. The name speaks for it's self.

Access to the pool is through the lobby. On two occasions leaving and returning to the hotel the floor was wet with little puddles of water. In the lobby and the elevator was wet with no wet floor signage in place. This can cause injury to guests staying at the hotel. It would be an asset, rather than a liability if the Hilton institute a rule; that guests using the pool should ensure when they are returning to their rooms, they are dry and not having water splattered all over the floor. This devalues the hotels standards.

We went to Cleveland to visit the Christmas Story House. This hotel was a short drive to there. The beds were comfortable. The room was quiet. We went down to the bar to have a few drinks and the bartender was friendly and professional. She made us a drink We wanted that wasn't on the menu. Perfect! Lots of bars, clubs, restaurants, stadium all within a short drive. Would definitely stay there again.

Great location, Cleveland was a stopover for us so while in town went to Rock and Roll Hall of Fame, which was OK no need to go back and then a Guardians game. Hotel was right across street from stadium :). Went to The Clevelander and The Thirsty Parrot to eat and drink before game, highly recommend both. Hotel was great, location staff, parking. Would stay again if ever back in town.

Only negative and its minor was the coffee in lobby, but that just me otherwise loved hotel.

Had a nice room on the 7th floor, with a good view out over Cleveland. Room was presented clean, no complaints, however as it seems with most hotels at the moment no servicing of rooms was done during our three night stay. Open air parking in hotel parking lot, was easily to access for unloading and loading of car, although car parking was chargable on a daily rate, no issues with in and out access.

Bed was rather firm and solid, which my wife found a little uncomfortable, could have done with a new mattress..

room; location; parking

We didn't eat breakfast; my booking said it was included; when I asked at check-out they said it was an additional charge. That was disappointing. $20/person for breakfast is ridiculous

Great service from the front desk, including giving us a free breakfast and immediate service when we called. Loved the shower. Everything was clean and comfortable. Also, one block from Progressive Field for baseball.

No issues