The hotel was over booked due to the event that I was attending. the hotel did have another room at another hotel down the street set up. but the ballroom was amazing. All of the staff was extremely professional and were definitely a part of the good time I had there. I am looking forward to coming back next year

The one complaint I have is that they allowed the hotel to be overbooked, which caused my relocation. The entire reason I booked a night at this hotel was because I knew I was going to be drinking and did not want to leave the hotel and walk down the street drunk.

Love it all... been coming here for over 20 years and it still gets better!!The recent renovations were great, always enjoyed the cozy Square View restaurant, being able to walk to Tower City and the rapid is a big plus along with fantastic views, and incredible staff, best hotel in Cleveland, REALLY!!!

Very nice exercise room but had a horrible smell, felt dirty, looked dirty, could not stay in there for even 1 minute

The staff was very friendly. I always appreciate when a hotel offers me water upon arrival and at departure 😄 The bed was very comfortable. The room temperature was at 65° when we arrived which was perfect. Also, the fan/AC ran all night which helped me sleep 😴 There wasn't a lack of hot water at all which was great for bathing and cleaning up. If you wanted to drink water from the sink you'd need ice for sure. The location was great. The square across the street has good coffee. We were able to walk to and from the fieldhouse to see the concert we came for. I don't recommend walking alone at night though. I loved the art throughout the hotel!

The bathroom definitely could have been cleaner. It was fine in the main areas (floor, sink, tub, toilet) but the tile by the ceiling and in the corners/against the walls was a bit neglected. The rest of the room was clean. Parts of the hotel were under construction so I wasn't bothered by the little extra dust outside the room.

The room on the 9th floor was comfortable, clean and inviting. Staff were always helpful even when crowds were seeking attention. The layout was good and very suitable for the conference. The decor was inviting and added to the overall atmosphere. A very pleasant stay!

There was frequently a problem with the lifts/elevators. This caused frustration at times when people were trying to get to conference sessions on time. Probably the weather could have been better organised - all great hotels have that power??

Absolutely beautifuly decorated

Paying for parking was ridiculous for the amount I spent on the room!!

The hotel was in the perfect location. We were able to walk to The Flats which is where we were hanging out for the evening. It was also an easy location to catch an Uber or Lyft. There is a walkway to the Casino as well.

We didn’t realize our visit was in the same day MGK was in town so parking was tough. Valet parking closed down just before checkin because they ran out of spots. We got lucky and were able to find a spot in self park.

The breakfast was good and the rooms were very nice and clean. We would come back next year to do it again.

Service in the restaurant for dinner was very slow and there was a shortage of staff.

The staff was very friendly and helpful. The room was very clean and comfortable. The location is absolutely perfect. I really like the style of the interior of the hotel itself.

The only thing that I didn't like was the sound, we could hear anyone in the hallway, even if they were just talking in a normal voice we could hear them almost like they were in the same room.

Hotel is connected to tower city mall and the Jack casino. We booked a room overlooking the city center with the Christmas lights and ice rink and the view was fabulous. The room was also quite large which was a pleasant surprise.

The hotel itself is beautiful, but the rooms, particularly the bathrooms need a little refresh.

The staff was very helpful and friendly. The location was perfect (reason for booking). The bed was comfortable. The guy playing the piano was interesting.

The room was a bit small, but could use another (small) chair. The heating was hard to regulate. The breakfast buffet was mixed - fresh fruit was wonderful, eggs were tasteless and runny.