The front desk staff was extremely helpful and welcoming from the time we checked in until we checked out. We have stayed at this location multiple times and it is always excellent. Extremely dog friendly and the parking lot and grounds are always well kept and we feel safe and comfortable taking our dog out. Are 6 year old daughter loves to stay and swim in the pool when the weather is nice and we love the breakfast in the morning!

Honestly, I don't have a lot of input on this one. I can be pretty picky and I have pretty high standards when it comes to cleanliness and customer service. Every time we stay at The Compass Hotel my expectations are always met and then some. It is well worth the money spent every time. Thank you!

This is in a great location in south Medford and the property is beautiful! The lobby and grounds are very nice and the rooms are spacious, comfortable and well decorated. The staff was very helpful and went above and beyond to do some extra things for us. The firepits outside are great!

Our biggest disappointment was that we selected this hotel above some others specifically because they said they had a heated pool. Unfortunately while we were there, they were having issues with the pool heater and the water was far too cold for us to swim at any point during our stay---quite disappointing!

It is a great location, very nice hotel, for a night or two. Probably best stay is for the summer.

Is overrated, housekeeping didn’t clean up well, no microwave in your room, what??, no hot tub, pool is outside. My wife tried but it wasn’t heated enough. For the price , the food is not great, we had better food at the restaurants outside. Staff was overwhelming nice, we don’t need that, just keep it simple and professional. We stayed 5 nights, which is enough to have a pretty good idea about staying at this hotel.

I appreciate when staff are courteous and friendly, they were, but what's really important to me is knowing if the bed is comfortable and the room is clean, and it was. We'd been on the road for a over a week and this was by far the most comfortable bed and pillows we used. The room was clean, comfortable and very quiet. We didn't hear any neighbors and even though there was someone in the room above us, we didn't hear any heavy tromping around, it was barely noticeable. They also had a great happy hour, bartender made an excellent $5 margarita. We split the Thai lettuce wraps, which were delicious. We would definitely stay here again.

The bathroom was clean and had everything we needed, water pressure could be better and I wish more hotels would put at least one grab bar in their showers. I'm not a spring chicken, but neither am I frail and unstable. I feel like it's a safety issue for any age.

Bright cheerful atmosphere & welcoming staff. Layout of space was well thought out.

Noisy at check-in area; hard to hear attendant checking me in as another attendant was checking in another guest. Also restaurant was full of people having dinner & cocktails. Another reason for low number on value, could not use shower morning of checkout as the “Rain Shower” head was inadequate for washing my long hair. Wish designers planning new hotel’s & remodels would not use RAIN HEADs in showers as they are not adequate for those of us with a full head of hair. The “soft rain” does not wash out shampoo or conditioner. It’s a long-slog to wash hair with rain drops. As a result of not being able to wash my hair etc… had to change plans which impacted the rest of the day with family & my expectations of how I presented myself to family once I arrived at destination.

Every single detail! This was not just a hotel, it was an experience. When driving up to the location, you see so many other places around and I thought maybe it wouldn’t feel like I hoped from the pictures I saw. Once we walked in, and saw our room, all concerns went away. We had the time of our lives! I was only sad that we could only stay for one night. We enjoyed our dinner on the patio, drank margaritas, went swimming in the pool and lounged on the deck. Our room was bright, welcoming, and comfortable. The little provisions area downstairs had everything we needed. It was super family friendly. I even looked to see if there was some way for us to rejig our trip so we could stay one more night but we were on a road trip so couldn’t make it happen. This will now be my standard for how I want to feel when staying at a hotel!

Nothing at all. Everything was amazing.

Easy location to get too off of highway 5, staff was very friendly upon check in. I liked that they had an above average breakfast included with the stay as well. Rooms are clean with plenty of towels and the decor adds a fun touch to make the hotel stand out.

Walls are very thin and there were kids jumping around and running back and forth in the room next to us early in the morning. We got in pretty late in the evening and were looking to get more rest before hitting the road for a long drive and this could have been better for us to get more rest.

It was way better than I thought. We were on a road trip and booked the hotel last second, really didn’t expect much but a place to snooze. It took me to Hawaii. The decor was tastefully done. The entire hotel smells so good. Reminds me of a wood sage and sea salt fragrance I have. There are diffusers everywhere, and soft Hawaiian music playing. I wanted to purchase the fragrance but they don’t carry it, which is a little disappointing. Exceeds its value for the price we paid for. Nice breakfast and they care about their food! Seating area was comfortable with large floor to ceiling windows/doors. Super nice heated pool, wish we could have stayed longer to enjoy it more. Bedding was clean and crisp. Nice relaxing bathroom with better than average finish. Such a hidden gem. I would definitely return next time in the area.

Diffuser used throughout the facility is not available for purchase and staff didn’t give direction on where to purchase.

Clean, comfortable, new, very nice pool, great breakfast, and very friendly staff!

The first time at a Margaritaville and I ordered "The Best Margarita" it was terrible. I've had better margaritas at a dive bar. I think it was just some poor quality mix, a little tequila, and a little ice in a pint glass. The proportions are off due to the Margarita being in a pint glass rather than a smaller glass, so it was mostly low quality margarita mix. With a name like Margaritaville, you'd think the margaritas would be better or hopefully decent.

The property is well maintained with easy access into the building for guests with a keycard. While we did not use the pool or outdoor space because of rain, it looked like a great place to hang out. The hotel staff are top notch! They made our stay a pleasant experience. From when we checked in to when we checked out, whenever we came in contact with a hotel employee, they were always friendly and helpful. The rooms are standard (beds, dresser, desk, tv, fridge, bathroom, etc) but pleasantly decorated. The mattresses were comfortable. Not too hard or soft. The bathroom had all the amenities needed. The bar/restaurant serves pub fare which was good. The breakfast choices were ample and well stocked with plenty to choose from with hot and cold dishes. Overall for a one night stay, the price was very reasonable for the service that was offered. We would definitely stay there again.

Nothing. It was all good if not great.