Friendly, smiling and welcoming staff at checkin (we arrived after midnight and whoever was working the front desk overnight 7/22-7/23 - was beyond wonderful and got us to our room almost instantly) The fourth floor rooms have this deep, almost vibrating noise every 15 seconds. I’m not sure if it’s the AC system or what - Though it runs 24/7, every 15 seconds. If you need a quiet environment to fall asleep, I don’t recommend the fourth floor. The beds and pillows were very comfortable, and we were able to request room service during our stay to keep up on the comfort of a fresh bed when we got back. Cleanliness - Our shower had a super musty smell when turned on, but was clean to look at. The toilet and vanity were super clean - And for that I am thankful! A previous renters dirty socks were under the chair next to the bed - Otherwise it was a clean room. The pool area is very small and not the most inviting, though our young daughter wasn’t bothered by the size of the room or pool. The laundry area was super clean and easy to use. Breakfast was exactly what you’d expect at a hotel, and it was stocked right up until closing time. Overall, I’d stay again - Just on a lower floor.

Everything is explained above : )

We stayed for two days, the First day breakfast was good, fresh food, friendly staff, always keeping supplying of food, the second days was the same the only detail was regular coffee was not hot, and we had to take from the main lobby area, but it was not a big issue. About the cleaning of the rooms the first day was fine we found the room in good condition but on the second day when we arrived late at night we found that the room was not cleaned without knowing why and without any prior information, we called front desk and the said the reason that we did not find the room cleaned was because you have to let them know with 24 hours priori to be cleaned by the COVID. The rest of the facility was very good, pool area they have enough towels, the air condition in the room runs fine the thermostat and sensor keeping working properly, They have fresh lemonade 24 hrs. lobby area and also coffee, around area you have a supermarket, gas station and a CVS.

Explain the customers about how works the room cleaning at the moment of the check in and general information (breakfast hours, pool location, etc.)

The staff were very friendly. Even gave us free brand new nail clippers when we asked if they had any for sale. The beds were super comfortable, and breakfast was good. This is the first time in a long time I actually walked into a hotel room and commented on how clean and good it smelled. Not cleaning products clean, but very fresh good smell to the air. Great location close to a gas station and drug store, but far enough back that there was zero noise issue. 10/10

The lighting was not good at all for getting ready.

Generally a Good hotel experience. Probably average to above average against expectations. Staff was all friendly and helpful. Breakfast was good in the morning. It had something for everyone.

Little things about the room were not "excellent" Firstly being the showers. Water pressure randomly dropped multiple times and the shower door REFUSED to stay closed without a towel stopping it. The bed was average. Most people will probably consider it good though. Both of these things are minor.

The beds were super comfortable. Easily accessible from. The highway. Super clean very friendly staff would definitely stay there again if needed just a little pricey.

Your breakfast room is too small for the amount of people. Food was awesome but needs to be better placement. Organization. Definetly need to make it bigger. Monday was the day I had issues especially with the waffle maker, with too many people trying to use it and blocking the rest of the food. There was no chocolate milk for kids

The room was very clean and a good size. It was a double queen room. It's always nice to have breakfast included in the nightly rate. It's a basic breakfast but was great to have. The parking lot was well-lit at night. We came from MD to attend a concert at Hershey. It's about 20 minutes from Hershey and right across from the airport.

We arrived in the evening area around the hotel is still being developed and it was hard to find the entrance to the hotel. Also, the blackout shades don't fully close so if you like a really dark room this may be a con. Also, note to staff please don't put someone in a room right off the elevator unless requested by the quest when you aren't fully booked. Since we would be coming back late to due the concert I didn't complain but normally I would have requested to move rooms.

Breakfast was good, bed was comfortable.

Could not get closed caption yo work on first night even though the guy at the desk tried. So I was unable to use the TV. The second day someone fixed it. When I tried to reach the front desk the phone was constantly busy. My room was the far from ice machine and I was not expecting to have to walk so far to my room. I had an active weekend and did not enjoy lugging my stuff and my body every time I needed to leave my room. Breakfast hours were too short.

my family loved the full breakfast with many hot and cold choices every morning. The small but nice indoor pool for the kids. Spacious rooms. Very clean! The walls aren’t paper thin, did not hear other guest in the rooms around us. Great water pressure for flushing toilets, showers if you have kids who use a lot of toilet paper, you know what I mean…also nice hot water for showers and baths. good AC. A supermarket and CVS right across from the hotel and a gas station.

We have no complaints!

Very clean , quiet hotel in 2nd floor kids running around upstairs a night though but all in all great stay right off freeway to Hersey park free breakfast was wonderful and full the whole time during the hours stated . Front desk nothing bad to say just wasn’t super friendly but still nice I would most definitely go back to this hotel

Nothing

as a family of five, it’s hard to find hotel rooms where we don’t feel crammed and all can be comfortable. the room was the best hotel room we stayed in (and we are seasoned travelers). the size was bigger than most hotel rooms and the beds were super comfortable. We also love the free breakfast and that they served coffee all day long and offered lemon water and ice tea throughout the day.

nothing.