The desk staff were efficient and exceptional directing us to our room and where we could park. Tthe breakfast staff were handling a large group of people in an efficient and timely manner, The food was very good. All areas in the facility were clean and well maintained. The room was comfortable, clean and well maintained. The desk staff was efficient and checked us out in a timely manner. We would recommend this facility to any travelers needing a great place to stay.

The only thing that could be improved was the shower. The shower head could not be moved and the shower door handle was sharp and could cut someone easily. We feel the shower door could be hinged differently to permit easier entry. The door seal was on the outside as opposed to the inside.

Breakfast was great.....loved the scrambled eggs and fruit. Front desk staff...exceptional! Answered every question I had....very accommodating. Absolutely will stay here again, if in the area! Highly recommend. From this hotel to Hershey.....about 10 miles, and less than 20 minutes. Also...ice container is in the freezer...go to lobby for the ice.

Just one thing....water glasses or cups for the kitchen, in addition to the coffee cups already supplied.

I didn’t like how the front desk person checked us in only for it to be someone else room. And they was in it. Me and another guest had the same name so that’s how the mix up happened, and they couldn’t find my reservation. He looked at my id and still gave me a key. It took him another 45 mins to check us in still. He didn’t even apologize for the inconvenience. And let me not forget how he argued with us the whole time. The hotel itself is nice and clean but the attitude of the front desk person was horrible. I can’t remember his name but I’m convinced he does drugs!

The staff was very friendly, responsive and professional. I was blown away by the tidy breakfast area. Lots of seating and the staff was constantly replenishing the items. The gym area was nice and loved the water station. Appreciated the text messages from cleaning staff. We asked for waffles for breakfast and our request was granted next day!

Would suggest water station on every floor. Hot tub or jacuzzi would be a nice amenity.

I was extremely impressed by the cleanliness of the hotel. Bathroom and shower were immaculate. Thank you.

I have to be completely honest, the breakfast needs to be stepped up. Coffee was warm not hot. Waffles should have been a bit more toasted and hotter. Eggs and omelets were too wet. The bagel my granddaughter had was dry and old. Fresh fruit looked very old as well. Not very appetizing. The room's kitchenette should be stocked with a small dish washing soap. Thank you.

Place was very clean. One of the most cleanest Hotel we have been to. I usually complain of cleanliness with hotels but this hotel did not disappoint. We love that there are extra pillows that are available in the closet which are very very clean and some extra blankets that are clean as well. Staff were very friendly and helpful The buffet breakfast is delicious and the tables and chairs on the dining area is also very clean.

None so far. We love everything

Sara reached out to me regarding the type of pillow my husband needed. We needed a pet free room and she accommodated my request. We had no shampoo in the container and it was brought up immediately . Breakfast was amazing the staff so attentive - constantly in view and rearranging and organizing the buffet. One of the nicer home suites.

Really it was a wonderful stay.

convenient location and the property was clean and upscale for a family stay ! great for the price

not enough luggage carts and the elevator door closed too fast , ( toddler got left behind one time )

Fantastic breakfast. Best ever! Beautifully decorated lobby; well designed hotel.

The only thing we did not like is the dim overhead lighting in the shower and bathroom vanity areas. Definitely could use brighter lighting in those two areas.

During our check-in, the staff noticed our baby and kindly offered to get us a crib, even though we didn't ask. The staff in charge of breakfast were very kind and friendly. From this experience, I can say that the staff here were the best part of our vacation.