Clean and functional room. Easy to work at the desk. Staff was helpful. Above average stay.

All facilities/amenities were closed (due to illnesses going around). I am not rating them on this because that is what is going on, however we stayed at another place that did allow use. Don't get this room if that is what you want! Shower door would swing in. That was very annoying. Breakfast was ok.

they staff were very nice, and it was an easy check in. I love that it’s close to everything

our room smelled like roach spray, the AC had a bit of mold in it and also the buttons were off. our sheets had what looked like a red juice stain on there. my nieces pillow had lots of stains on them. the beds were very rocky, the bathroom was very small.. house keeping missed a couple of spots while cleaning

The rooms were super cool and the breakfast was great! Michael working the front desk was a super friendly guy that accommodated my needs without hesitation. He is one of the nicest people I have ever met! I liked the desk- most hotels don’t have them and I got to relax and draw

The shower had no water catcher to stop the water from going in the floor of the bathroom

the location is unbeatable. the staff were so kind and courteous. so helpful. even with the stress of the construction.

really no complaints. they are investing time and energy into construction. which is exciting.

The staff (especially Michael and Rhonda at front desk) was excellent. The room was clean and comfy. Proximity to Carowinds. Guest laundry (one washer / one dryer) on fourth floor was convenient. Housekeeping staff did a superb job.

I can't think of a single thing that I would improve upon.

Location, solid value

Dropped Ceiling in the dining area pulling away from main ceiling from water damage. Looked like it was about to fall. Carpet was dirty main hallways.

The majority of the hotel experience was fine. The lobby stank of smoke, though, and was uncomfortable to walk through or stand in while waiting for the elevator. No hot breakfast during our visit was dissappointing, but not unexpected post Covid. A reasonable hotel and reasonably priced. We only needed 2 nights, and spent very little time there. It was fine for beds and showers for that time.

Lobby area reeked of smoke. Dissappointed that condition isn't monitored with more gusto. Reasonable experience, and was ok for 2 nights near Carowinds.

The young man at the front desk was so nice and so helpful I forgot his name. It was clean the bed was so comfortable. The shower felt so good nice and hot. It’s in a great location and quit

I liked everything

I thought the bed was very comfortable. I slept great once the noise quieted down.

I was not a fan of the bathroom set up. It was quite strange. I've never stayed in a hotel with the shower sticking out into the room. Plus there was a smoky smell throughout the hotel as well as a strong smell in our room. The front desk clerk said she believed it came through the vents. I was also not happy that the pool was not open in july! We could also hear everything from kids running down the hall, parents yelling at them, and doors closing. My son was watching tv at a reasonable level and I could hear it out in the hall 2 rooms down.

Sunday - the lady at front desk did her job very well and was kind. Monday - Owner? Manager? was very kind and accomidating as well. Breakfast area was clean and nice spread of "cold" choices. We felt safe and look forward to staying here again.

There was nothing I didnt care for. I enjoyed my stay.