Overall the property was clean and the location for my travel purpose. Location felt safe

I was disappointed that the breakfast buffet was being wrapped up and area cleaned up before the end of the advertised breakfast hours. I got there later with about 15 minutes to go and most warm food items were gone by then. Perhaps this is normal with most breakfast buffets, but still a disappointment nonetheless. Though the room in its appearance was clean and tidy, it lacked a fresh, inviting scent. It didn’t stink, but smelled old.

The location was convenient and easily accessible to restaurants and stores. The bed was very comfortable and had a nice warm quilt. The full breakfast was decent.

The in-room refrigerator wasn’t cold and we had to throw out the food we bought. The size of the room was very small and confining. There wasn’t much room for maneuvering suitcases, etc., and the coat “closet” was just a couple of coat hangers and hooks hung up by the drapes. Many of the electrical outlets and phone charging stations were very loose and barely worked. I tried to use my blow dryer by the full length mirror and the outlet was so loose the plug to my blow dryer kept falling out. The bathroom had no fan to dehumidify after taking a shower.

Staff was extremely friendly and the location was excellent! Close to mall and several good restaurants. There was also a beautiful park close by to walk around which had a dog park and kids playground.

The room had black stuff on ceiling above A/C unit.

I liked the layout and style of the hotel. There was a challenge with breakfast the first day, but Jennifer and JJ corrected it and it was much better the next few days. Latesha at the front desk and the housekeeping staff were also very helpful. Thank you all!

The breakfast was great although I was a bit disappointed as there was no bacon.I loved the little circle waffle maker and that there was different selections to put on the waffles. I was thankful for the vanilla creamer.

The mattress in the pull out couch in our had a big yellow stain on it. The stopper in the bathtub wouldn’t work we had to put a rag in the hole so it would keep water in.

The hotel was clean and the staff was nice. There was an African American lady that handled the breakfast and she was AWESOME. She should definitely get a raise. I watched her handle the breakfast rush with ease and a smile. Really nice lady!!!

This location is beautiful! Very homey and modern, I loved the dark ambience. My room was clean and exactly what I was looking for and more. I wish I would have stayed longer.

The breakfast was not so good, but I can't complain.

The location was really convenient. The pool was really nice and clean. Very comfortable lounge chairs. I enjoyed the lobby. There was so many seating arrangements. The breakfast was fresh and a big variety. The staff were really nice and helpful. I went with my son and husband and we all enjoyed our stay. We will be back!

The thermostat kept on adjusting to a warmer temperature. Also, I had to adjust the thermostat 3 times throughout the night to get the A/C going again.

Spacious rooms, nice setup overall. Comfortable. Cleaner than most hotels.

Breakfast. Literally the only issue we had

It was close to the mall and had good food options available. Not too far from Uptown Charlotte so very nice

On Saturday, there were not any towels or rags available. I made my booking reservation for 3 people and there was only 2 sets in my bathroom. When requested another, they said there was not any finished or available. They were being washed. It took 2 hours for us to get another clean towel and rag for my guest. I had reservations that had to be cancelled because my friend could not shower.