The worker was a sweet older lady. She worked hard and was super kind. She helped many people, including myself. She never tired of her duties and worked so hard. She was awesome. The people at the front counter checking us in to our hotel were just ok. Not very knowledgeable about the surrounding area when we asked questions. It's ok- we have google, but 2 different front desk clerks surprised us with their shortness and lack of knowledge. It came across they didn't care. When we asked what was the most popular sight to see- they said "Oh.....the..... park" and waved their hand in a direction. "Which one?" I asked..... their are so many national and state parks (and monuments) nearby. We wanted to hear from a local what places were the best to see. She stopped and said....."the one with the..... the..... the....those buffalo." Got it. I stopped asking questions and figured it was best to rely on google after all. I appreciated all the magazines and pamphlets the hotel had because that told us about things that were not on google. We really appreciated the maps too. The associate wasn't rude, but could care less about our travel questions. The 2nd person the next day was abrupt and short when we asked directions to something.

Happier people at the check out counter. They are the first person and the last person that greet us at the hotel. They are our first and last impression of the place. They didn't seem to care. They were not rude, but rather nonchalant. We would stay there again.

Beds were very comfortable. Room had a fridge and microwave, which was great, and the breakfast was a nice bonus. The hotel had nice extras, including warm, freshly baked cookies every afternoon and 24-hour access to tea, coffee, hot cocoa. They also had an EV charger, which was awesome as we were road-tripping in our Tesla. The location was the perfect central spot for our family to see the sights on our list (Mount Rushmore, the caves, Custer State Park and Crazy Horse) and the town itself was quaint with a nice grocery store and cute restaurants. Would highly recommend!

We stayed here for 4 nights and found it a comfortable and well situated hotel which we would be happy to recommend. Custer itself is a charming little town well situated for Mount Rushmore, the Iron Mountain Road, Needle Highway and Custer and Wind Cave Parks (with all the bison)

This is a comment on all 9 hotels we stayed in during our trip (Denver, South Dakota, Yellowstone, Capitol Reef and Las Vegas. The wastage of plastic/cardboard plates and cups and the plastic cutlery now used (after Covid?!) for breakfast is appalling - there appears to be no recycling going on at all. If you want to save the planet, pack your own plates and cutlery and take washing up liquid.

The Comfort Inn & Suites Near Custer State Park and Mt Rushmore provided a great respite for weary travelers. Our room was well-appointed. Not much of a view (Road front) but perfect for an overnight stay. The room was spacious enough for both my spouse and I to have "space" after 8 hrs of "drive time." The Inn's breakfast "buffet" featured real food and friendly service. The evening and morning reception staff were friendly and helpful. Overall I rate our stay and experience as excellent. We dined at Th Pounders Inn. The food was really good - we opted for the "veranda," which was a mistake due to poor lighting. The food tasted good - just could not see what we were eating.

Friendly staff and the girls working the desk would have a large plate of baked cookies at the deskin in the afternoon. Breakfast was great with good selection and the people who serviced that area were excellent, always keeping items available and area clean.

Window curtains above the wall A/C unit should be made shorter or there should be some way that the curtains when they are closed, and the unit is on do no blow in and block the air flow.

Comfortable rooms. Great breakfast. Clean and nice.

I accidentally left part of my CPAP machine in our room when we checked out. I realized it at our next destination, which was in Wyoming. I called and talked to the person managing the desk and asked if it was in lost and found. She said no and was rude and said I was the one who left it and it was probably thrown away. I tried to explain it was an expensive item and her excuse was the maids were from Jamaica so they wouldn't know.

It was very nice, the receptionist was exceptionally friendly and helpful. Breakfast was pretty standard for mid-range hotels. Price wise, for those who are staying in the area for a few days, it's probably close to what you would expect to pay. The location is great, just a few miles from Jewel Cave National Monument and about in the middle of the Black Hills.

There really wasn't anything wrong.

Great location. Easy in and out each day.

I booked the room, but my husband provided his information at check in with me standing there. He needed a second key, and the front desk refused since his name wasn't noted on the room (great for safety) except all of his information was taken for the check in. Confusing why this was an issue/frustration.

Breakfast was fresh and hot everyday with waffles, some type of egg, meat, bagels, bread, fruit, yogurt. Staff was friendly and accommodating.

We were told up front that our room would not have daily service and would be cleaned after 3 days since our stay was for 5 days. They did not, It wasn’t an issue since we were able to get fresh towels ourselves at the front desk and ended up checking out a day early due to other circumstances.

Clean and quiet, easy access.

Called and added a room, staff was helping check people in so took awhile. I asked about changing a room the following night and after being on the phone over an hour was hung up on. Called back and left 2 messages but never got a call back.