The front desk attendant was attentive, genuinely kind and helpful. Our room was clean and the decor is up to date. Beds were very comfortable as were all the pillows. The pool was clean and smelled of chlorine. Breakfast had a decent amount of options. Though not for those who are gluten free. The hotel is located in an upscale part of the neighborhood. We are all happy with our experience at this hotel. It is a good value for the money.

Water in the shower never got hot to our liking. Absolutely nothing for smaller kids to watch on the TV.

Are room was perfect. We stayed for a week. Did not have maid service as I am a bit OCD. It was quiet. People coming & going all week were so friendly. The staff was great when I needed to trade in my towels or get paper cups they were so accommodating and always with a smile. I found it very family friendly especially for the workers to be able to bring their little ones to work with them & still get the job done was great!! The food was good for breakfast. Location couldn't have been better as we are looking at small towns to move to in the next year everywhere we went was withing 20 minutes of hotel. To be able to walk to so many places was real nice too. Especially to Jonathan's!! We will most definitely stay here on our next trip!! Thank you to all the Staff from check in to check out you were on the ball!!!

It would be nice to have Netflix sign in. Some of us do not use fancy phones & we were not able to get any stations except what was provided by hotel. Would be nice to have more of a selection.

Room was nice and clean -- the position of the microwave should be placed at another location (light on was disturbing) The breakfast was good and organized.

The check in staff was not welcoming. No smile, no time or information given about breakfast. No offer to inform us of our room location. It appeared that he would have rather doing something else. Note - the checkout staff was more welcoming

Nice decor. Good breakfast. Convenient parking. The clerk at the day shift was made aware that I needed first floor due to knee problem and we were stuck 45 minutes on the closed highway not far from the hotel. I was very grateful we got the 1st floor room at the side parking lot and a door to get to it. Not many steps to the car.

Not a big deal but front desk has no other person when the regular steps away. So if you want to buy snacks you can’t. We stood at desk in the evening about 4 to 5 minutes. Our ice cream bars started melting. So we were just getting ready to put our stuff back when the clerk walked in. I think if they leave for a break there should be a sign stating when he will return.

Location, clean, spacious room and comfortable. Had everything you could want. We visit Franklin a lot and will be back to Comfort Inn and Suites as long as the rates stay affordable.

Not much, room was dim as there was only one light bulb in each lamp. The shower head was turned to where water gathered on rim of tub and got on floor but my husband turned the shower head. Honestly hard to find a complaint. Staff was good but nothing special.

Very Clean and check in the guy was friendly breakfast was decent love the resturant across the street called Johnathan Grill

Liked everything breakfast they had bisquits no gravey but everything else was decent!

Excellent! Breakfast was fresh, hot and a variety offered. Room was very clean and comfortable. Very quiet on our floor. Pool area was nice.

Pull out sofa bed in the room was definitely not comfortable, don’t waste your time pulling it out. However, the couch was very comfortable. The chase lounge was very comfortable to use as a twin bed.

The staff are so amazing! Breakfast was also great. Great facilities.

Pillows were way too small. Walls are pretty thin so it was very noisy especially as I was staying in the bottom floor with a front facing window next to the breakfast room. I had to use a sound machine app because I found it hard to fall asleep and stay asleep due to all the noise at all hour of the night.

Easy to book and confirm on a moments notice. Has weight room , pool etc. housekeeping was top notch A+. Room was spotless.

There were no USB hubs anywhere in the room. The breakfast area was tiny for the size of the building. For the amount paid you’d think the breakfast was more than instant eggs and a few times.

The hotel room and bathroom were clean and well maintained. The beds were comfortable. The front staff were welcoming and helpful. The hotel was in a good location with restaurants and shopping nearby.

We were never able to connect to a secure internet service despite the instructions given to us. There was not a place to plug your phone charger in unless you had your own plug in for the electrical socket. Fortunately I had my own. I was not a fan of the eggs served at breakfast. Otherwise it was just okay.