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7.6

1,606 reviews

SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg

218 Ski Mountain Road, Gatlinburg, 37738, Tennessee, United States

Reservations:

+1-833-728-2041

Choose dates to view prices

Free parking

Business center

Outdoor swimming pool

Free wifi

Air conditioning

Parking On Site

24-hour front desk

Non-smoking rooms

SureStay Plus Hotel by Best Western Gatlinburg

Welcome to the SureStay Plus Hotel by Best Western Gatlinburg, where cozy meets convenience just 0.9mi from the lively heart of Gatlinburg! Nestled at 218 Ski Mountain Road, this charming 3-star hotel is perfect for adventurous travelers looking to explore the great outdoors without sacrificing comfort. With prices starting from just $50, you can enjoy a splendid retreat that won’t break the bank.

Start your day right with a complimentary breakfast before plunging into the invigorating outdoor swimming pool or taking a leisurely stroll through the picturesque surroundings. Whether you’re gearing up for a day of fun in the Smoky Mountains or enjoying the breathtaking river views, the hotel offers a variety of amenities to enhance your stay. With over 1606 glowing reviews, you can trust that fellow travelers have raved about the free parking, Wifi, and air-conditioned non-smoking rooms that ensure you feel right at home.

And don’t forget about the hotel’s fantastic business center and 24-hour front desk, ready to assist you at any time! With free toiletries and balconies adding that little extra touch, your comfort is truly prioritized. So come on down to Gatlinburg and experience the warm hospitality and fun-filled atmosphere at SureStay Plus Hotel — the perfect place to rest, recharge, and make lasting memories!

Get ready to dive into a fantastic getaway at the SureStay Plus Hotel! As you bask in the glorious Southern sun, you’ll find yourself drawn to the serene outdoor swimming pool—a seasonal oasis just waiting for your splash! Feel the refreshing water wash away your worries while mingling with fellow travelers or enjoying some quiet time to yourself. The pool is designated for adults, ensuring a relaxing atmosphere perfect for a sunny escape. So grab your towel and lounge chair, and let the good times roll.

After a sun-soaked afternoon, prepare to retire to one of the hotel’s charming suites or rooms. Whether you’re dreaming of a King Room with mesmerizing river views, or planning a family adventure in a spacious suite accommodating up to eight, there’s a cozy nook waiting just for you. Many of the rooms boast delightful balconies, perfect for sipping your morning coffee or enjoying a sunset cocktail as the sky transforms into shades of pink and orange. No matter your choice, you’ll be surrounded by comfort and warmth, ensuring a restful night's sleep after a day full of exploration.

Don’t forget to explore the surrounding area—Gatlinburg is bursting with attractions and experiences that will leave you itching for more. From exhilarating hiking trails in the Great Smoky Mountains to vibrant local shops and unique dining options, every moment will be an adventure waiting to unfold. So book your stay at SureStay Plus Hotel today and dive headfirst into the charm and excitement that Gatlinburg has to offer. Your unforgettable experience is just around the corner!

Closest airports

McGhee Tyson Airport

27.1mi

Asheville Regional Airport

58.5mi

Most popular amenities

Free parking

Business center

Outdoor swimming pool

Free wifi

Air conditioning

Parking On Site

24-hour front desk

Non-smoking rooms

Beach chairs/Loungers

River view

Elevator

Upper floors accessible by elevator

Free toiletries

Balcony

Rooms

King Suite with Sofa Bed - Disability Access in SureStay Plus Hotel by Best Western Gatlinburg

Show 6 photos

Suite, Accessible, Sofa Bed

1 King Size Bed

250 sqft

River view

Private Bathroom

Balcony

Microwave

x8

+

x5

More details

ACCESSIBLE - SUITE KING BED,MOBACC,BATHTB,BALCON,SOFBD,NSMK,FULL BREAKFAST includes either a single bed 80-130 width or a king-size bed 150-183 width plus living room and balcony.

King Room - Disability Access in SureStay Plus Hotel by Best Western Gatlinburg

Show 6 photos

King Room, Accessible

1 King Size Bed

205 sqft

River view

Private Bathroom

Balcony

Microwave

x4

+

x3

More details

Experience comfort, convenience, and stunning river views in our King Room - Disability Access. This spacious and thoughtfully designed room features a private balcony, modern amenities, and easy accessibility to ensure a memorable stay for two adults and one child.

King Suite with Sofa Bed in SureStay Plus Hotel by Best Western Gatlinburg

Show 5 photos

Suite, King, Sofa Bed

1 King Size Bed

250 sqft

River view

Private Bathroom

Balcony

Microwave

x8

+

x5

More details

SUITE-1 KING BED,NSMK,MICRFG,BALCON,RIVVW,FLATSC,SOFBD,FULL BREAKFAST includes either a single bed 80-130 width or a king-size bed 150-183 width plus living room and balcony.

Queen Suite with Balcony in SureStay Plus Hotel by Best Western Gatlinburg

Show 5 photos

Suite, Queen, Balcony

1 Sofa Bed

2 Queen Size Beds

250 sqft

River view

Private Bathroom

Balcony

Microwave

+

More details

Featuring a shared balcony, this room offers a flat-screen TV, a microwave, a refrigerator and a coffee machine. The private bathroom includes a hairdryer.

Queen Room with Two Queen Beds with Balcony in SureStay Plus Hotel by Best Western Gatlinburg

Show 5 photos

Room - 2 Queen

2 Queen Size Beds

205 sqft

River view

Private Bathroom

Balcony

Microwave

x4

+

x3

More details

2 QUEEN BEDS,NSMK,RIVVW,BALCON,MICRFG,HISPD,HAIR,FULL BREAKFAST includes a queen-size bed 150-154 width plus balcony and hairdryer.

King Room with Balcony in SureStay Plus Hotel by Best Western Gatlinburg

Show 5 photos

King Room, Balcony

1 King Size Bed

205 sqft

River view

Private Bathroom

Balcony

Microwave

+

More details

Our King Room with Balcony offers a spacious and comfortable stay for couples or small families. Enjoy the breathtaking river view from your own private balcony, and relax in the modern amenities such as a flat-screen TV, microwave, and air conditioning. Sleep soundly in the king-size bed and wake up refreshed to explore all that our hotel has to offer.

Show 2 photos

Suite, 2 Queen, Sofa Bed

2 Queen Size Beds

1 Sofa Bed

Balcony

x8

+

x5

More details

SUITE-2 QUEEN BEDS,NSMK,MICRFG,BALCON,RIVVW,2TV,SOFBD,FULL BREAKFAST includes either a single bed 80-130 width or a queen-size bed 150-154 width plus living room and balcony.

Suite, King, River View, Sofa Bed, Balcony

1 King Size Bed

1 Sofa Bed

Microwave

Refrigerator

24-hour front desk

Non-smoking rooms

+

More details

Suite-1 King Bed, Non-Smoking, Microwave And Refrigerator, Balcony, River View, Flat Screen Television, Sofabed, Full Breakfast

King Room, River View, Balcony

1 King Size Bed

Microwave

Refrigerator

24-hour front desk

Non-smoking rooms

+

More details

1 King Bed, Non-Smoking, River View, Balcony, Microwave And Refrigerator, High Speed Internet Access, Hairdryer, Full Breakfast

Suite, Accessible, Sofa Bed, Balcony

1 King Size Bed

1 Sofa Bed

Microwave

Refrigerator

24-hour front desk

Non-smoking rooms

+

More details

Accessible - Suite King Bed, Mobility Accessible, Bathtub, Balcony, Sofabed, Non-Smoking, Full Breakfast

Suite, King, Balcony

1 King Size Bed

Free wifi

Microwave

Flat-screen TV

Refrigerator

+

More details

Suite-1 King Bed, Balcony, Non-Smoking.

Room - 2 Queen, River View

2 Queen Size Beds

Free wifi

Microwave

Flat-screen TV

Refrigerator

x4

+

x3

More details

2 Queen Beds, Non-Smoking, River View.

Guest reviews

7.6

1,606 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇺🇸

Elba

10

July 2022

I like the location, close to many nice places in Gatlinburg. I love the river in the back, it make me relax and remenber my childhood.

That I did not have more time to enjoy the pool.

🇺🇸

Tracy

8.2

July 2022

the rooms were recently updated. Very nice and lighting was bright! lol Breakfast was loved. Staff very friendly and helpful. Rooms were very clean and comfortable. Pool was small but enjoyable. They just put brand new table and chairs in pool area, which made comfort much better.

They only had one fruit available for breakfast. Oranges… A variety would of been much better, as my granddaughter only likes on fruit right now. Pastries were not available daily. It is as if they rotated between bacon or sausage and bagels and pastries daily. Breakfast was delicious.

🇺🇸

Jennifer

8.2

December 2022

Great location with privacy, outdoor space ( balcony)and calming environment away from the main strip, but within walking distance of the fun. Good selection for breakfast items.

Beds were rather uncomfortable and no hot water towards the end of my stay.

🇽🇦

Jackson

8.2

September 2022

Room was clean and comfortable with a great view over the river from a suite on the 6th floor. Fresh renovations to bathroom and room. Can't beat the price, short walk to parkway.

Parking is limited .

🇺🇸

Alice

8.2

May 2023

I worked remotely the entire week at this hotel and never had any Wifi issues with my latop. I didn't realize what a good location this was either. It's right on the edge of town and you can literally walk into the national park. You get to avoid most of the traffic of town, but everything's within an easy walk. The balcony and river was fun. The room was set up well too. I'd come back here.

I could never get my phone to connect to the wifi. I tried submitting their ticket system and tried all week, but no dice. Luckily my laptop had no issues so I was fine in that regard

🇺🇸

Tiffany

8.2

June 2023

The location wasn’t too far from attractions and was on the creek which was so nice! The king suite room was very spacious and updated. The king bed was so comfortable and the furniture in the room was as well. Plenty of room for my small girls to run around. Breakfast offerings were also good the 2 mornings we were there.

The floors needed to be mopped and/or vacuumed. Our feet were dirty from the floors. I actually took a wet towel and mopped over the laminated parts of the room and it was filthy. Nothing is worse than getting out the shower and your feet being dirty again from your room. Please tell housekeeping a room isn’t cleaned if they aren’t vacuuming and mopping each and every time. Otherwise from the floor, the room was clean.

🇺🇸

Dar

9.1

December 2022

Loved the room itself and the balcony. Was very clean and very comfortable.

Was given 2 bottles of conditioner and no shampoo

🇺🇸

Deb

9.1

May 2023

Our hotel was located at the end of the strip, which I REALLY enjoyed.Our hotel was close to everything BUT far enough away to NOT hear all the noise from the strip. We were able to walk everywhere we wanted to go and still be in close proximity to our room. The hotel was VERY clean, the rooms were clean, well stocked, smelled good and had a beautiful river view from the balcony. The staff, from the check-in desk to housekeeping were very nice and accommodating. We didn't get to enjoy the pool due to the rain BUT the pool area was spotless and the pool was very clean. 10/10 recommend this place

Nothing...it was a very pleasant stay

🇺🇸

Victoria

8.2

November 2022

The view, location, and the price!

Could have been cleaned a little better. Room smelt like urine.

🇺🇸

S

10

March 2023

The outside looks questionable but the inside was perfect (Room 203). The room was spacious and clean, staff professional upon checkin and checkout, had river view with balcony. The temperature got to 39 F, thankfully the heater thermostat went to 85 F so the room for nice and warm. The bathroom had toilet and shower (hot water and great water pressure) while sink was outside bathroom. Huge flatscreen TV with sufficient cable channels. Hot breakfast of eggs, toast/bagels, sausage, apple/orange/grape juice, yogurt, cereal, milk with condiments (jelly, peanut butte, honey, cream cheese, salt/pepper and butter). Will definitely stay here in future. It is about 20-30 minute walk from the Aquarium. On the “outskirts/end” of Gaitlinburg lodging area but the trolley stop is not far from hotel.

Low flow toilet, we had to ask front desk for plunger to get toilet unclogged.

Points of Interest Around SureStay Plus Hotel by Best Western Gatlinburg

Attractions

Mysterious Mansion

0.5mi

Ripley's Aquarium of the Smokies

0.8mi

Ripley's Believe It or Not! Gatlinburg

0.8mi

Sweet Fanny Adams Theatre

0.9mi

Main Event Theater

6.7mi

Red Skelton Tribute Theater

7.5mi

Grand Majestic Dinner Theater

7.9mi

Titanic Pigeon Forge

8.4mi

NASCAR SpeedPark Smoky Mountains

9.2mi

Foxfire Mountain Adventure Park

11.2mi

Oconaluftee Indian Village

19mi

Museum of the Cherokee Indian

19.4mi

Great Smoky Mountains Railroad (GSMR)

19.6mi

St. John’s Cathedral

28.3mi

Wheels Through Time Museum

28.5mi

Pools

Location

  • Outdoor

Age restrictions

  • Adults only

Availability

  • Seasonal

Amenities of SureStay Plus Hotel by Best Western Gatlinburg

Free parking

Business center

Outdoor swimming pool

Free wifi

Air conditioning

Parking On Site

24-hour front desk

Non-smoking rooms

Beach chairs/Loungers

River view

Elevator

Upper floors accessible by elevator

Free toiletries

Balcony

Stay rules - SureStay Plus Hotel by Best Western Gatlinburg

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - SureStay Plus Hotel by Best Western Gatlinburg

What are the check-in and check-out times at SureStay Plus Hotel by Best Western Gatlinburg?

Your reservation at SureStay Plus Hotel by Best Western Gatlinburg includes a check-in time of 03:00 PM and a check-out time of 11:00 AM.

Does SureStay Plus Hotel by Best Western Gatlinburg come with parking?

Yes, there is convenient on-site public parking available at SureStay Plus Hotel by Best Western Gatlinburg. The best part is, it is free of charge! No need to worry about making a parking reservation, just find a spot and enjoy your stay.

What's the nightly rate at SureStay Plus Hotel by Best Western Gatlinburg?

Starting rates at SureStay Plus Hotel by Best Western Gatlinburg begin from $50. However, prices can vary based on room type and selected dates. Please enter your dates for accurate pricing.

What are the room types available at SureStay Plus Hotel by Best Western Gatlinburg?

The hotel offers a variety of room types including Suites and Double rooms. The room sizes range from 205 sqft to 248 sqft. Smoking is not allowed in any of the rooms. The occupancy varies depending on the room type, accommodating between 2 to 6 adults and 1 to 4 children. Bed sizes include King and Queen beds, as well as sofa beds in some of the suites.

What are the main attractions at SureStay Plus Hotel by Best Western Gatlinburg?

Guests staying at SureStay Plus Hotel by Best Western Gatlinburg can enjoy their leisure time in a variety of ways. One of the main highlights is the outdoor swimming pool. It is a perfect spot to cool off and relax under the sun. However, it is important to note that the pool is only available during the season and has an age restriction policy.

In addition to the pool, guests can also make use of the beach chairs and loungers provided by the hotel, allowing them to enjoy some peaceful moments by the poolside. Furthermore, for those who need to take care of business matters, a business center is also available on-site.

For outdoor enthusiasts, the hotel's location offers the opportunity for hiking. Whether guests want to explore the nearby trails or simply take a leisurely stroll amidst nature, this amenity provides a wonderful opportunity for connecting with the outdoors.

Is there a swimming pool at SureStay Plus Hotel by Best Western Gatlinburg?

The hotel has a seasonal outdoor pool available for guests. There are age restrictions, as it is for adults only.

Which payment methods are supported by SureStay Plus Hotel by Best Western Gatlinburg?

SureStay Plus Hotel by Best Western Gatlinburg does not accept cash as a payment method. However, they accept various credit card options including Discover, Visa, Diners Club, JCB, Mastercard, American Express, and Carte Blanche.