Close to the UTEP campus and the transportation to and from airport and campus is included with the stay.

The housekeeping staff only spoke Spanish so it was difficult to communicate with them. Also I learned if you do not reserve the shuttle right away to get to the airport it may not be available as the hotel prioritizes the American Airlines staff. I was disappointed that when I requested the shuttle to the airport after my 4 day stay, there was no room. So I had to take an Uber which was a bit pricey that early. An expense I did not anticipate.

The property is close to hospitals, surrounded by restaurants where you can go walking.

The fact that you have to pay for parking at the hotel. It’s a service that the hotel should include. If they have trouble because people who aren’t staying there are taking their parking lot, they should see how to fix their problem and not charge their guests.

The shower in the bathroom was extraordinary, but the gratis streetcar stopped directly next to the hotel and made going downtown effortless.

There were not a lot of nicer restaurants within walking distance, mostly fast food establishments for the university students.

The staff was so kind and welcoming. The rooms were clean. The pool was fun and we enjoyed the breakfast buffet and staff there. We also loved the location since it was only a few minutes from the graduation we were attending. Would definitely stay here again and explore the area more!

Everything was great no complaints

I like most everything about the property, except for the drinks were ridiculously expensive and only a choice of five entrées for dinner. Change things because I’ve been staying with you guys for years. The menu used to be extensive and also included a daily special. If those days are over

The staff. Amazing people with great customer service skills. From the moment we stepped into the hotel we felt at home. The installations are average but is clean, in a great location with plenty of good eateries within walking distance. Right next to the university, UTEP. The free shuttle is a plus. Public transportation very close by. Pool and gym well maintained. And above all I like the service from the front desk, cleaning crews, restaurant, housekeeping. Our microwave wasn’t working and they replaced for a new one almost instantly. And a super nice señor from housekeeping/maintenance very nicely offered to warm up our meals in another microwave. Everything in this place is about Great Service 👌🏼👌🏼

Standard size room with king bed, and well-appointed. Quiet. Simple desk with ergonomic chair. Large armchair with large footrest. Small round table. Plenty of plugs. Good firm mattress. Easy walk to the university with its extraordinary Bhutanese architecture. Restaurants are an easy walk or short drive away. Friendly staff. Good building maintenance.

Internet is very erratic, stopping and restarting. Never a long delay, but sometimes requiring a new login.

Location! Great place if you're attending an event at Don Haskins Center or Sun Bowl and having the odd beer. Walking distance, no Uber needed. Comfy bed, good shower, and close to a variety of eating options. Swimming pool looked nice.

The main reason I didn't say the room was a romantic one is because the view out the window is of a giant pile of dirt. The staff was great, and provided a shuttle ride to our concert at the university.

No free continental breakfast included with the room seems to fly in the face of standard service for the price point. $12-$15 dollars extra? :(

Safe location. Very cautious of hotels because of a break in that happened to my car a couple years ago. No worries here.

Have some carts or dolleys readily available for guest's luggage when they arrive.