Location. Location the View from room balcony nearby restaurant and attractions. Spa tub. The hotel was extremely quiet.

Staff were kinda rude. All the signs in the room say please call the front desk and we'll give you recommendations on where to eat and things to do so I'm traveling alone a 60 year old woman with a two year old baby I called to ask who delivers food to their hotel Clerk was very rude explain to me he didn't have time to figure out where I was going to eat he didn't know what delivered to his hotel and didn't have no idea. When I booked the reservation I requested a non-smoking room. When I checked in clerk told me several times very rude that if I smoked on the property he would charge my credit card $250 he also then proceeded to tell me I needed to sign that if my guests smoked I would be responsible as well I explained to him we made the two year old quit smoking years ago.

Convenience to restaurants and shops and beach access room was clean and comfortable staff was great would stay again

Pool and restaurant wasn't open I understand it was off peak time for them but would have like the option to swim in pool

I loved the location, and quality of the room was outstanding! The customer Service was excellent, we were greeted each time we came through the lobby with a amile and hello! The check=in process and check-out was very quick and pleasant! The room was spacious and very clean, housekeeping on task and took care of ours needs. Everyone very friendly from staff to guests in the hotel. the hotel was across the street from local convinent store, breakfast place literally within a few stepsfrom hotel, that was very helpful and we enjoyed our stay.

The fact that the resturant and pool were not open at the time of our stay. Would have like to particiapte in both the pool and the resort stay as well having food and pool avaliable.

The location on the beach was a great spot. Not too crowded and near plenty of shops. The staff was friendly.

The room was too dark. All of the lamps didn't have bulbs and we requested lightbulbs but never got any. The freezer part of the fridge was iced and needed thawing.

The location was wonderful! Just steps to the beach and boardwalk. You could walk to many restaurants from the hotel. Many of them are located right off the boardwalk or across the street from the hotel. We didn't have a car, we walked and it was great! We went to a concert and took a cab. I recommend Cab 51, Scott was the driver, super nice, very knowledgeable, awesome! He also took us to 2 antique malls that were really fun to shop at, too. The front desk person, Matt, was such a nice young guy! Very helpful and friendly! A very nice place to stay, a little older but still very nice! I recommend it! Our room has a balcony that faced the ocean, such great views, even when raining, you could be out on the balcony and not get wet.

The room

The pool was closed

I loved the view from our balcony, the location was amazing- we were right by the pier, close to restaurants, shopping etc. we just parked our car and didn’t need to drive anywhere the whole time we were there. There was only one elevator but we really didn’t need to wait long. We were lucky we had perfect beach weather. We liked it so much we extended our stay another night, Mathew - front door manager was amazing- he was able to arrange it so we didn’t need to switch rooms. He has been very friendly and helpful our whole stay. This is my new favorite spot!

Maybe have breakfast available. There was a free coffee machine and filtered water (hot and cold). The coffee machine was pretty good- several option- shot, with milk, vanilla etc.

It is hands down the best location for the value. It’s great that you don’t get harassed into getting a timeshare as soon as you walk in the door. We booked the family suite for a family of five and we had ample amount of room. It was amazing to wake up to the sun rise since the bed was by the window. They had a free coffee machine in the lobby that had a verity of coffees, teas and hot chocolates. Oh and the air conditioner in our room worked so good. And that normally is a struggle at hotels.

One elevator so just have patience. There wasn’t silverware in the kitchen.

Excellent view, jacuzzi, bed comfortable, easy access to beach events.

Lock on balcony door was broken when we arrived. Reported it to front desk once discovered, never repaired during our stay. No clock, bath tub had brown stains.

The location was amazing, the hotel is truly in the heart of Virginia Beach, you are so close to all the fun stuff! And the view from the balcony is so great, nothing better than ocean front. The room was comfortable and a good size and most importantly clean. The air conditioner worked so good and kept us nice and cool! The check in process was easy, and they even let us check in at 2pm instead of 3pm which was so nice as we got there earlier than expected. They were also kind to let us check out a little later. Parking was easy.

The pool was just okay, nothing fancy and kind of small. Although it is nice that it is outside facing the ocean so you have a view while you’re swimming. But there is no umbrellas or tables, a pool bathroom where you can rinse off/change, or a pool bar. Which isn’t terrible, would just make it nicer! They also don’t have a restaurant at all, or even a breakfast which was a bummer. They do have vending machines but they are kind of expensive ($3 for one soda). The hallways were also a little small, it was pretty tight trying to squeeze all our luggage and beach cart around the corners. It could use some updating overall. But I’ll trade all that for the view we had from our room and the overall location.