Staff was super friendly and very accommodating when our refrigerator wasn’t working properly. Staff always had a smile on their face whenever we went in and out of hotel

Breakfast was not up to the standards as all other Holiday Inns that we have stayed in. On Sunday, they ran out of food on the hot food, pancake batter coffee, cups for juice and the girl doing the kitchen was not very nice to guests as she told us at 9:23 that breakfast was over and the sign said 10:00. She did not seem pleased that she had to replenish food items. Your front desk girl came over to help her and she was very happy to help guests at the breakfast area.

Very nice hotel, super clean snd the staff was awesome. Great location as well.

The breakfast was awful. We always choose Holiday Inn because of their breakfast, so it was disappointing. They didn’t stock coffee cups, so no one could get coffee. They had sliced bread in ziplock bags, most juice was out, most breakfast items were out. It was bad.

The hotel was clean, staff pleasant. There were many families staying there for a soccer tournament and we enjoyed seeing everyone having a good time until after hours. Unfortunately, we were at the end of the hall by the staircase and the kids made quite the racket in the hallways til all hours. I do not fault the hotel, as this behavior was on the parents.

Room was spacious and clean. The beds were comfortable and big enough to spread out. I wish there was a sofa or just more sitting space for 2 people, but for a single person it was great.

We actually ran out of shampoo and conditioner. Since the housekeeping is now optional, that was not fixed. I could have called the front desk, but decided it was not that urgent. Further, the breakfast offerings were just ok. Nothing I would want to have more than 2 days in a row.

The breakfast was fine. It was always hot. One morning, when there was no hot cakes, the staff made my daughter a "birthday cake" out of a stack of hot cakes. The food was replenished without a need for requesting it to be.

The pool area needs to be updated. It was clean but at times it would get too many puddles.

We required to change our room since we wanted to live on the second floor. The staff there helped us change to the new room immediately.

Very clean and friendly staff. Linda in the breakfast room did an excellent job with the food supply and keeping the area exceptionally clean. Linda made everyone feel welcomed as well.

There were no extras in our king suite, like water. Ice machine wad on a different floor, no newspaper or any information on restaurants, etc.

clean rooms, updated, only 15mins from Busch Gardens. House keeper was amazing and took great care of us during our short stay.

front dest staff was not professional or friendly at all. No explanation of what was on the property except for breakfast. Not neatly or professionally dressed.

The hotel was very clean. The staff was extremely friendly. The rooms were spacious and the breakfast was actually really good. Even compared to more expensive hotels the food was tasty. They had plenty of gloves and hand sanitizer to make us feel safer. The luggage carriers were right by the door and they were the nicest ones I have seen thus far in my travels.

The beds were not as comfortable as I would like but they were very clean and the pillows were so so nice

Amazing staff who made us feel so welcome! Room was exactly what we expected! Breakfast was very good and filling.

Pool was cold the first day we were there!