The best feature of this hotel is the views of the river and parts of DC. The room was also sparkling clean. The managers were very responsive when we learned we had been given an incorrect room and were quick to solve the issue. They also sent a very nice gift to our room as we were celebrating our 25th wedding anniversary.

The check-in experience wasn't smooth: it appeared that my reservation had been cancelled and there was another one under my name that didn't match what I had paid for, ie, a premium King room with river view. We had to find this out after going up to our room and realizing it wasn't what we had paid for. Upon going back to the front desk I was able to inquire about the situation. I received a good response from one of the managers. We couldn't understand though what had happened with my original reservation. I didn't have any record of cancelling it, in fact, it had always shown up on my Booking app. Fortunately, they were able to immediately fix the situation and give us the room I had asked for.

Staying on the Warf was so amazing the views and other businesses to visit made a great experience. We arrived at 5:30am on a red-eye from Boise, ID. They got us checked in! Absolutely wonderful! If we saw an employee on the premises they introduced themselves and asked how we were enjoying our stay and if we needed anything. We received a text message every day to ask if we needed housekeeping or supplies.

I am not sure if this is applicable to the hotel, as I am not sure if the Moon Rabbit is affiliated or just attached. However, the two visits we made to the restaurant were so incongruous with the hotel experience that it was more shocking. The response from the staff was absurd we said we were interested in just a snack and refreshments. We were told not very politely that the tables in the restaurant were "reserved only for dinner" and the patio tables were "only for dinner guests". It was very confusing since we arrived after 8pm and more than 15 tables were unoccupied. If we "wanted to sit at the bar" (with no available seating) or "take our drinks and appetizers to another location within the hotel" we could..... we went somewhere else.

Customer service was outstanding. Marisse Wong is the assistant manager and she went far above and beyond to make our stay incredibly accommodating. Also, the security, valet, and food service staff were also excellent! I'm a executive protection agent that travels with a CEO... we stay at many of the Top Line hotels all around the country and much to my surprise this one stood out Above the Rest. This property has figured out what's missing in the world. Good people! Other hotels like St Regis, Ritz etc have fancy designs but the staff is unremarkable. We will definitely be staying at The Intercontinental Washington DC The Wharf again and look forward to seeing Marisse Wong in the very near future. Thank you for your outstanding service it is much appreciated

Nothing.... this place is the best!

The InterContinental hotel is a beautiful hotel inside and out with elegant decor and great amenities in a prime location on the wharf. The hotel rooms have great views of the Potomac River and the beds are so comfortable. Exceptional front desk staff/service, very professional and accommodating. Convenient onsite parking with valet service. Valet staff are timely and very attentive to your needs.

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The shower and bed were very nice. I'm usually not a fan of robes but the ones in the room were very comfortable. The breakfast at Moon restaurant was amazing.

My only complaint is that my breakfast was supposed to be included with the room. I made the mistake of not checking my bill before I checked out. When I checked my credit card statement my breakfast was charged to my credit card. I tried to reach out to the accounting department for 3 weeks to get a refund with no success. Phone calls not answered and emails my returned. Finally after 3 weeks I got in touch with Diane (Front desk manager) and she was able to fix my bill. Thank you Diane.

We had breakfast every morning in the hotel and it was great. The staff is friendly and attentive. The hotel location is in the middle of the wharf where you can find various restaurants depending on your mood from Gordon Ramsay's to shake shack. There is music at night and always people walking around. We felt safe and were able to get to all the DC attractions with free shuttle.

Can't think of anything.

Location and the general collective of places and accommodations near and around the hotel. Staff was very helpful and generous with assistance. Beginning with the valet service parking our car. Moving onto check in. A minor qlich with check in but made well by the efficiency of the manager handling. An apology give for the slight delay. Due to our booking agent. We will return.

Elevator, very slow...room service cut off early at 10pm

This hotel knocked my top three must haves out of the park: 1. SPOTLESS 2. LOCATION 3. SAFETY. It was absolutely incredible and in the best spot in DC. The staff were so friendly and breakfast was amazing. The rooftop pool was an added bonus for the kids with incredible views. We will definitely stay here again.

Parking was a little tricky, and there was a resort fee not mentioned on booking.

Great location! We loved the rooftop pool!

The view was unexpected- the monuments, the waterway, and even the airport. The rooftop pool and bar were amazing. Exactly what I was looking for. Hotel was modern and clean and the staff was very helpful. The neighborhood is really fun with lots of bars and restaurants to explore.

Pool was so small we could not find a spot to even get in because there were so many people there (who were extremely rude which is no fault of the hotel) and there were not enough chairs around it.