Angela, from the front desk staff, went above and beyond twice for us. One of our room keys didn't work and my husband was at the pool with the other one. Since two NEW kays needed to be made, she walked with me to the pool and waited while I exchanged the key with him and then took the previous key back to the front desk. Our 2nd excellent customer service event was when I asked about check-out time. We came to Ellensburg for the baptism of our infant grandchild. We wanted to change back into casual clothes before making the 5+ hour trip home. I was concerned we could not get back by 11. She gave us a later checkout. It turned out we were able to check out on time. The staff was excellent. Breakfast was excellent.

My husband said the pool was really chilly. He is used to being in a pool every day for exercise and stretching.

The breakfast items were well stocked, plenty of food and a good variety.Bisquits and gravy were a big hit.Really enjoyed the seating in breakfast room, very comfortable

Serve later than. 9:00 a.m. Didn't like having to rush to get something to eat after just getting up.

I love the the hotel is in a perfect spot this is our second time staying here!

what I didn’t like was that everything looked like it was falling apart! the side of the wall rug came off, my husband barely touched it and it all came off it was staples on. all the walls look like they were coming apart lol! I should of took pictures.

Room was good for price. Non smoking. Quiet. Staff very personable.

I was disappointed the breakfast pool and fitness center were not available. They were marketed on web site. But I know there had been some nice remodeling. Windows in room let in lots of cold air.

I liked that the room was clean. The room was cozy and had everything you could need. The pillows were really comfortable! I liked how nicely the curtains blocked out light.

I know they are undergoing construction so I’m sure these will get fixed. The bathroom was outdated and though it was clean, the oldness of it made it feel dirty. The walls are very thin.

location. although it was 45 minutes to the gorge it was an easy and pretty drive. I like that they had staff on duty 24 hours

breakfast wasn't the best and the bed was too a little soft but it certainly wouldn't stop mr from booking a room here again in the future

Manager was very friendly and helpful to tell us about all the amenities. Rooms were clean and beds were comfortable. Pool was clean and good temperature. Breakfast was great in the morning. Definitely would recommend or stay again. Price was definitely great.

Clean, quiet room. Friendly front desk staff. I appreciated being able to check in a little early, with no extra charge.

The hotel alarm clock going off in the middle of the night, for both me and my friend in another room.

Great location with very friendly staff. The modest breakfast was a nice touch.

Room key card wouldn't work on the first room. The bathroom could be freshened up a bit with modern shower controls and a replacement tub surround.

The staff were amazing and accommodating. We had an emergency, our vehicle broke down, we had pets and it was hot out. They allowed us to have our pets in our room because of our situation.

Nothing. Everything was great!