Staff and customer service outstanding and in short amazing met Lawade, who is just the sweetest and helpful and Rebecca at desk to not knowing the area they gave my sister and I directions and restaurants that were good to moving us to lower floor bc we don’t want to use the elevator they were remarkable. Met Danielle in kitchen staff she was amazing and so attentive to help make sure we had everything and were happy with food to even explaining the road and areas of problems on our continued travel to Ky the ark! She even took plates to table helped make waffles her smile and help along with Lawade and Rebecca at desk was well worth any issues in the hotel. Met worker Paula outside she was nice to. Your lucky to have the staff you do it made all the difference and well worth the stay.

Ice machine didn’t work, pool tiny, nothing but trees around , elevators scary and some not working so used steps. What issues this hotel had was made up by staff and customer service outstanding to say the least

The close proximity to our trip destination.

The dimly lit parking lot left you feeling a little uneasy walking through it at night. The building is in dire need of repairs. There were 3 elevators, only 1 worked. The inside of said elevator looked like something from a scary movie. The interior walls had been replaced with plywood, showing zero pride in providing a clean, neat looking appearance.

The property is very nice. We have stayed multiple times we have went to a concert and had a babysitter for our kids. It’s a great location!

I didn’t like that we have stayed at this property multiple times but when we checked in they told us that they would let us stay this time but we wouldn’t be able to stay any longer because we live within 50 miles of the property.

Very pleasant stay at the Best Western! Front desk was very friendly and helpful! Breakfast was fantastic! Room was very clean! Overall, it was a wonderful stay at the best rate I could find!

The elevator could use a cosmetic update, but that’s about it. It worked properly, just looked a little sketchy at first glance.

The eggs were well-scrambled and I like that. Large sausage patties. Bacon. A choice of muffins and a sweet roll. Juices. Good coffee. The waffle maker was empty and no batter ready but hey we were late for breakfast, it was almost over, we did not want waffles anyway !!! A good breakfast !! I really liked the bathroom. The square sink. The bar of soap smelled wonderful. The black tissue box.

Jim said the hot water in the shower could have been hotter.

Location and soft bed. The bed covers were so soft. The two different people we dealt with at the registration desk were super friendly.

There were ants in the room. Also the tv remote was difficult to use. The shower was weird. I have never seen one that you pull down the part in the faucet.

Well, I have stayed at many different places over time. Other places have different convenience’s The bed was very comfortable, The TV lacked some more channels, one scew was missing on the bathroom light switch. & one of the pull handle on th Dresser was lose. But, I did forget my one thing that I had put in the refridge. I hoping to get it back soon.

Cleanliness of the rooms. Friendly staff as always.

I couldn't get in my room a few times key card wouldn't work. I was a little frustrated with that. Otherwise overall good visit as always. A little dirt or saw dust around fridge that needed swept up in room 811..

I stay here often when I come home rooms are nice and clean staff is excellent love the Manager she is great.

I’m sure they get this comment all the time. The elevator’s are horrible, have been for awhile. They are all never working at the same time. That is my only complaint.

Nice upgrades have been done to the hotel. I loved the breakfast room. Decorated very nicely and had a great breakfast.

It was noisy outside with loud music going on. The elevators are ready for an upgrade.