The entire hotel has an ambiance that captures you as first walk in. From the "candy store counter" at the front desk to the original building's wood plank floors, one knows they have entered a historical site. The old brick and hewn timbers seem to take one back in time, yet you feel the great comfort of a five star hotel. The bed was very comfortable giving a great night's restful sleep. The dining was excellent in both your restaurant and lounge ./ bar area. I would gladly stay at the Charmant again. My two day stay was delightful.

Perhaps the elevator not working, but things like this happen. Your concierge put me on the second floor which was helpful for me. Thank you!

Did not eat breakfast. Liked the ambiance, the decor, the room space, Ethan at the front desk, chocolates given at check-in, and coffee in the morning.

Shower…lovely space, but no anti-slip flooring, no grab bars in shower (only had inside handle to shower door that would move if you grabbed to prevent a fall). ALL rooms should have this in their bathrooms, not just accessible. And, did not like the shower door near the water so you could not get correct temperature without getting cold water on them.

Love the location and roof top bar. Love the vibe at this hotel.

The care of the room was not what it has been in the past. Body wash and hair conditioner were very low/empty and not refilled. Ran out of tp and had to request from front desk. Room service menu was not replaced after using it the night before in order for us to place another order for the next morning. Did not refill the fridge with two more waters as they have in the past. Slow to refresh room. Left for a few hours and returned to the room to find it still not cleaned and because of our schedule being in the room on and off for the rest of the afternoon, it was not refreshed that day.

It is a beautiful property with a great location.

The rooftop bar staff was horrible. We waited for a long time for a drink and ended up leaving. The bar manger was sitting at the bar and knew we were there. He got behind the bar to help and waited on people that customers that came immediately a great deal after us. He knew we had been waiting. No one acknowledged that they would be with us shortly or apologized for the wait.

The rooms were spacious and comfortable. The architecture throughout the building was amazing. I really liked the old style elevator floor indicator! I had a mocha in the morning in the coffee at The Parlour and it was excellent!

I thought that pricing for food and beverages was more in line with what I would expect to pay in a larger market like Milwaukee, but other than that there were no major drawbacks.

Breakfast was delicious and priced very reasonably. The rooftop bar was fun and a perfect end to a nice summer day. The coffee bar was excellent. Overall, we walked everywhere and attended everything from park events, shops, bars and restaurants. Wonderful location!

There wasn’t anything I didn’t like during our stay.

The hotel is trendy while keeping its history intact. The rooms are cozy with comfortable beds. Perfect location.

The front desk personnel were inexperienced in interacting with guests, and we did not feel they provided a welcoming atmosphere.

Breakfast was very good. The atmosphere was so pleasant and our waitress was very friendly and helpful. We didn't have a reservation but the Hostess was able to get us in. Great service and friendly staff.

I really can't think of anything I didn't like. My husband who seems to find fault with everything raved about how kind and friendly the staff were. He was very happy with everything. I think we arrived about 1:00 and the coffee shop was already closed - maybe that could be open a little later on weekends??

My husband and I stayed here, just one night while traveling to Milwaukee. I have a love for food. I had the Ribeye and let me tell you, in my 45 years, I HAVE NEVER TASTED SOMETHING SO MAGNIFICENT!! Hand down they have fantastic food

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Breakfast in the hotel was spectacular. Staff all over the hotel were absolutely delightful. It's a wo nderful quaint stay. Shopping and great restaurants nearby. And Ryan was extremely helpful with getting our car warmed up and cleaned off. The hotel has a fantastic service to take you to nearby shops restaurants, etc....

Just the body wash and conditioner was empty and I discovered too late.