his hotel surpassed any expectations I had. What a beautiful property, run by exceptional staff. Special mention goes to Trang at Reception who assisted me with literally everything. She is a gem and a huge asset to this hotel. The location is spot on and walking distance to everything. The street is small & fairly quiet so noise wasn’t a problem. I had a huge spacious room with dresser, table & chairs, couch and a nice balcony looking over the Old Quarter. The bathroom was large with a fantastic shower. The bed was super comfy. There weren’t any English channels on the TV but they got Netflix working for me. Breakfast is on the top floor, great views, friendly staff with a reasonable menu, served promptly and always tasty. I honestly can’t speak highly enough of this property. I will definitely return.

It's the third time we were staying here. Excellent as ever. Spotless clean, very very clean rooms. Breakfast is delicious especially the mixed fruit pancakes with chocolate :-) In the middle of Hanoi but still quiet. And the staff is the best!! Extremely friendly!

I don't know

The staffs are very friendly and accommodating. From the Reception Desk, especially Hang, Hien, Minh and Trang to the breakfast kitchen crew, we were so grateful for their professionalism, friendliness and excellent customer service which I can describe as over and beyond what we have encountered in our extensive travels. During our five day stay in Hanoi, they treated us almost like family.

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Great location and nice rooms. Even it's in the center, it's in a street with less noise which is great.

When I booked it the hotel had an average review of 9.6. It's because they ask everyone to give a 10 star review. I liked the hotel but feel like an average of 9.6 is too high. The rooms are nice but nothing extraordinary and in the shower the door cover was coming off a bit

Very good breakfast buffet for a boutique hotel. Even better than the bigger hotel that we stayed in in Ha Long and so much different than the breakfast offer in our hotel in Ho Chi Minh. Very friendly and helpful staff. They provide you with a map as soon as you check-in.

Excellent location in the old quarter. Great spot for walking around. Breakfast included in our booking and they had everything from pancakes and omelettes to fruit and fried rice. The staff was very helpful before we even arrived. Zenky, the manager, helped ensure a smooth arrival late at night by setting up an airport transfer, he also secured tickets for us to the water puppet show and held them at the front desk until we arrived. Everyone was very friendly. The rooms were spacious and great for couples traveling with kids. There is a lift to all floors. AC worked great and rooms were clean. Large shower. All around a great stay and I would recommend it to anyone staying in Hanoi.

great location, rooms were very clean with all the amenities you’d need for a stay. The breakfast buffet was nice with lots of variety of cooked food and fresh fruit, can also order freshly cooked eggs to your liking. The staff were very helpful and friendly, they’re happy to help with booking of tours, transport and anything else required for you stay in Hanoi/Vietnam. They also let us use the shower despite having checked out that morning and made sure we were comfortable while waiting for our bus, a really friendly bunch of people who are a credit to the hotel. Would love to visit again.

Nothing.

The people were excellent, the location was great, great bed, good storage.

The shower had quite a bit of mould when we arrived which remained there until we requested it be cleaned, which it was. The vanity cupboard smelled of mould. The bedding was clean and well laundered. The main room was not swept or mopped daily and was quite dusty. We had a balcony and had the door open quiet often. After a couple of days the bottoms of our white socks were dirty. It was like that until we left. We should not have had to ask for it to be cleaned. Our stay was long by their standards, 6 days, so our critique of the breakfast extends only to the fact that the choices were the same for the 6 days. Otherwise it was adequate for the cost. We should point out that in spite of the above we have recommended this hotel to other travellers we have met in Vietnam.

The manager Zenky reached out and helped with all the tour bookings and was always available for advice and suggestions. Breakfast was good - a nice selection and attentive staff. We had a room on the second floor with no view as such- we were offered a higher floor one but we preferred to be closer down as we would be out and about most of the time. The hotel is located very close to food joints and the lake but away enough to not be a disturbance. We had a family room with 2 beds and the bathroom was good too.

We contacted the hotel prior to our stay with questions about Vietnamese visas and Zenky the manager was incredibly helpful taking our phone calls and sending links to help us. He also booked a taxi to pick us up from the airport (approx £15) . The hotel staff on the front desk and door were very polite and helpful. We left to go to Laos and our sons went on a motorbike tour for a few days. We were able to leave some bags at the hotel which our boys collected when they returned for an extra night arriving at 4am! The location is in the old quarter very near the cathedral and walking distance to many bars and restaurants.

There was 1 member of staff who served breakfast that clearly did not want to be there! The others were excellent.