Great location at a quiet ally and about 5-7 minutes walking from the lake. The room is specious with good amenities, and comfortable bed (hard mattress, but I slept on it really well). The hotel staff are nice, welcoming and helpful. There is an elevator which is a plus.

We were on the 8th floor and from our window we saw construction workers from a nearby building, thus needed to close the shade all our staying. The construction starts at the morning around 08:00 a.m. and it can be a little noisy. I recommend to ask the receptionists to get a room on the entrance-side and not on the back side of the building to not be bothered by the construction. Nonetheless this is a minor complaint as it merely bothered us and wasn't that bad or loud.

The location was excellent. The neighborhood was really nice, clean, quiet, and close to everything. The room was quiet, you could not hear any street noise. The front desk had someone 24/7, they had an elevator to my room on 7th floor (standard room). This was my favorite place out of four different hotels so far this trip. I have 3 days left and went to another hotel and regretted it after first night away. I missed this place! I might abandon the other hotel and expense of it to return here for my last night in Hanoi. Plus with this location you can get a Grab taxi easily and have easy exit out of neighborhood to the airport. It’s a safe area.I highly recommend this place.

I don’t recall them notifying me of where to eat breakfast and what time, or if they actually even offered it, but it was listed on booking.com.

Room was very clean, comfortable and modern.

The front desk person didn't speak english. I asked her a question about a very touristy thing and she didn't know what I was talking about even with the aid of translation apps. I wanted to pay for my room with a credit card but was notified there would be a 3% surcharge and when I paid in cash, she didn't have change. I was also notifed the night before that tea, water, and coffee is free. When I checked out the next day, I was notified only the small bottles of water were free and the larger ones cost money. The room itself was amazing but was not impressed with the customer service.

Good location, good wifi and comfortable room.

They over price the taxi to pick you up in the airport and the driver was late on the pick up.

An absolutely luxurious experience from start to finish at this hotel! My stay in the VIP room was nothing short of extraordinary. Upon entering, I was greeted by a stunning floral arrangement delicately placed on my bed – such a thoughtful touch that immediately made me feel welcomed and special. The room itself was elegant, spacious, and exquisitely appointed, providing the perfect sanctuary for relaxation. But what truly set this hotel apart was the exceptional service. The staff went above and beyond to ensure every aspect of my stay was perfect. Notably, I embarked on a two-day cruise during my visit and was pleasantly surprised to find that I could leave my luggage securely at the hotel. This convenience made my trip seamless and stress-free. Returning to retrieve my belongings was a breeze, thanks to the hotel's efficiency and attentiveness. I cannot praise this establishment enough for their attention to detail and dedication to guest satisfaction. If you're looking for a truly unforgettable experience, look no further – this hotel exceeds all my expectations! 🌸🏨✨ Thanks for the great stay and awesome services. Josiane (Canada)

This little gem of a hotel doesn't look much from the street, but the foyer was well appointed, and the large room we booked was exactly as shown in the photos. The largest bed we have ever seen which was very comfortable. Very clean room and bathroom and whilst the hotel is situated in a busy area of Hanoi the soundproofing was excellent making it very quiet at night. The staff were very helpful and friendly. Lots of restaurants, mini marts, shops and street vendors close by. Easy to walk to all the major tourist attractions in Hanoi.

Wonderfully clean, our room was amazing. We opted for a suite and the room was amazing, spacious and well illuminated, the bed we humongous and incredibly comfortable. It was also really quiet considering how centrally located the hotel is. As we'd selected the honeymoon suite our room was nicely decorated with petals and swan shaped towels with a complimentary bottle of Vietnamese wine included too! We had a balcony that was a little lackluster as it was devoid of furniture and a little small. However we didn't mind. The location is great for old town with bars and restaurants all within easy reach. The staff were great and we were able to leave our bags safely while we waited for our transfer in the afternoon.

Overall the stay was good. The room was spacious and had a window with view of tops of buildings. Small hotel with only 2 rooms on each floor which was good.

Photos indicated there was a restaurant which was one of the reasons we chose this accomodation but on arrival we went to check it out to find it was closed and full of furniture so obviously out of action for sometime.

Our room was on the top floor which was perfect as we couldn't hear the busy traffic in the streets outside. There was a breakfast room on the same floor which was closed but we probably wouldn't have used anyway. Complementary tea and coffee and water was nice. Location was good, down a quieter road with a couple of coffee shops, if a little strange with a few motorbike repair workshops. But within walking distance of the main tourist and lake area.

Bed was a bit firm as is the case of most of the accommodation in Vietnam. Apart from that overall happy with our stay.

We stayed at a number of hotels in the same area within a week and Blue Hanoi was the best by far. The rooms are spacious and have all the amenities one needs while travelling on holiday. But what makes it stand out are the people - Nancy and Sophia were extremely helpful and organized all our trips even when we were forced to stay elsewhere because Blue Hanoi was fully booked some days.