The staff were incredibly friendly and went above and beyond to ensure my comfort throughout my stay. From offering helpful recommendations for local attractions to assisting with booking a cruise in Ha Long Bay, their level of service was outstanding. Moreover, the hotel's central location was perfect, as it provided easy access to the city's vibrant center and a wide variety of dining options nearby. It was incredibly convenient to explore the bustling streets of Hanoi and indulge in delicious local cuisine just steps away from the hotel. If you're looking for a place with friendly staff, a central location, and assistance with planning memorable excursions, I highly recommend this hotel in Hanoi.

Nothing. It was incredible for the price that I pay.

Staff were really friendly & helpful. Booked a Ninh Binh tour through the hotel which was excellent, easy to book & cheaper than others online. The room was really clean and so was the bathroom. The breakfast was amazing - lots of choices & cooked freshly for you Was easy to leave my bag there before & after check in/out. Location is really central to old town, very close to the lake. Lots of cafes, restaurants & tourist attractions near by.

The only downside is the wifi wasn’t reliable. It was good when it worked but I had a few issues.

Very clean and closer to a lot of restaurants. Just 1km walk to major attractions like military museums, history museum and the famous train street. The hotel manager Susan helped me a lot in planning my trip and arranged for it. Overall it was a really great 1 week stay at Serenity

The hotel is located in a gully

Location is great. Walking distance to restaurants, shops, train street, night market and many other places. Is in small alley so is quiet. Staff is friendly and helpful. 2 bottles of water everyday and daily room cleaning. Room was clean, hard bed but comfortable, good water pressure in the shower.

Friendly Staff , clean and comfort room Breakfast like family surround together Location in the heart of old quarter Hanoi City

We booked this at the last minute and were so happy with it's location upon arrival that we rebooked it. In both cases, we were only here for one night, and the staff was lovely and accommodating (they allowed us to leave our luggage while we went on an overnight tour). The location is the best part, it's remarkably quiet considering that just down the walking lane, you'll find some of the best street food ever. Multiple great coffee shops with outdoor seating, good beer. It's a lively, colorful area and previously we stayed about 5 blocks from here, but much preferred this location. It's very cute that they have a light you can turn on above a small painting in the room. The rooms were very large and had great AC, simple with everything you need.

helpful and courteous staff

it’s in a small lane. Can get a little difficult to find sometimes

great friendly staff, great location very central but quiet.

For the price we paid, this was excellent value. The staff was really helpful and stored our luggage while we were out of Hanoi for two days. The breakfast was good, nothing too special and the room was large and had working airco (although old and loud). The bed was good as well.

We were upgraded to the junior suite at the top floor, praised by the desk guy for the inclusion of a bath. This bath turned out the be a crappy plastic tub not mounted to anything. This was also the shower we had to stand in and it did not include a curtain or something so the whole bathroom floor would get flooded. Overall, the whole bathroom could use a remodel.

Simple yet very practical hotel to stay if you are staying in Hanoi. Near the old quarter and lots of options for eating and etc...Also good selection of breakfast options and helpfull staff that speak some english. Hotel is hidden in a small alley which is a plus that you are a little bit away from the main streets of busy Hanoi.

If I need to point out to some details maybe the rooms could be updated a little bit. But otherwise just ok!