This is easily the best hotel I've stayed in the whole of Asia. Rose (should be the owner) is the most kind, most generous and most responsive host I've ever encountered in my 30 years of travel. She literally ensures everything is on time and right for you as her guest. I am most impressed. Her staff, Anna is another great host. Her concern for your well being there is genuine. These 2 are responsible and super duper helpful in all kinds of way. They literally make our stay there most enjoyable. The hotel itself is beautiful and charming, rooms were big and beautiful. Aircon was cold, shower facilities all working well. Balcony was also spacious and had great views to see the ongoing Vietnamese lifestyle. Thrilled. Location was perfect, smack in the middle of the old quarters with food everywhere and all sorts. There was a blackout in my kids rooms on the 2nd night and they immediately switched them to another room without delay. Most impressed. This is a hotel that is definitely worth staying in, either for the place, location, breakfast or people. Especially the people. They can make or break your day. These folks made our day and I am just glad we decided on the Hanoi CHIC Boutique hotel. Go ahead and book.

Nothing at all, absolutely. Everything was perfect. Superb place to stay. They epitomises the word Service.

The location is perfect, everything is in a walkable distance. The staff is very kind, they recommended us tours and places to eat. The londiner was always there to open the door for us when we came back from a walk. Breakfast is okay. Value for money was really good!

We had a room on the fifth floor, while breakfast is on the 6th. In the mornings it can be really noisy if you wish to sleep longer. The ventillation is something they could improve as without the keycard, the ventilation system does not work and without a window, there is no air in the room. Especially if you are out in the city for the whole day.

The location is very central in the heart of Old Town Hanoi. We had a room at the 6th floor which gave us a cool view on the city and a bit of distance to the noise of the streets. The staff was very friendly and helpful, who arranged for us also the transfer to our next stop in Sapa, and the tour to Ha Long Bay. The breakfast was included and there were a bit of salty and sweet options.

The bathtub was quite old, and not well attached to the wall, so it felt that the water was dripping outside. The walls were a bit thin and we could hear the people at the kitchen talking. The breakfast could include some yogurt (if possible), but that’s our personal preference. Nevertheless we had a nice stay and enjoyed the vibrant atmosphere of Hanoi city centre.

The location of the hotel was great, in the heart of the old quarter with easy walkable access to lots of good attractions/bars/restaurants. The staff were very friendly and helpful, and offered laundry service which was very reasonable and completed very professionally!

The breakfast was a bit basic, and the restaurant was very small - we often had to share tables and I expect some guests would need to wait to eat if the room was full - there wasn’t enough room for all guests at the same time. The hotel was also quite noisy, I think some renovation of rooms was ongoing as we were staying and this was clearly audible from our room at certain parts of the day. Could do with a bit of a modernisation overall.

Located in close proximity to alot of things / places in the city.

That I wasn't advised what to dial to contact reception and that there was a hot water switch on checking in, I accidently turned off the hot water and did not have hot water for two days, until I said to reception why don't I have hot water and was told. Also a piece of scurting board with a nail sticking out kept falling off a corner near the bathroom door. I had trouble trying to reach the kettle cord to a PowerPoint, found one near the floor

Amazing location, quiet street just off the hustle and bustle in the old quarter. Anna could not do more to help us and arranged some great day trips. Breakfast was delicious! Really recommend anyone who wants to stay here. Comfortable HUGE bed, nice modern shower. Obviously it's not going to be the Shangri-La but it's definitely high quality service and nice touches for Hanoi/Vietnam.

Only quibble is that to get to our room you have to go via the lift - not the worst but when busy in the morning can end up having a fun ride up and down 😅.

Staff was very friendly (almost too friendly) and very useful. I was able to book other services with them, such as pickup / drop from airport as well as some day-trips. They allowed use of a restroom and A/C to freshen up upon arriving and before leaving despite being before check-in/after check-out time. They also sold local SIM cards and made sure they worked on my phone. The person in charge was Anna and I am very happy with her.

They sometimes pressure you to book too many things with them, but that's normal culture in Vietnam, where everyone is trying to sell you something and you have to firmly say no. But they are very polite and gentle about it, so I don't have any issues with that, just an FYI for people who are not used to the culture.

The staffs were amazing Ann , Rose & David , the hotel was located near to weekend night market and very near to train street and many other places. For Indians there is a restaurant called Raza behind the hotel which serves North Indian food and Annam restaurant little away which serves South Indian food . Also tadka which near train street serves North Indian food . All these restaurants are near to chich boutique But the breakfast is not friendly for Indians so make sure u book without breakfast. You should stay here because the staffs provide an amazing service and are extremely helpful and friendly.

The staff were exceptional and excellent.. must commend Ann & Rose for their fabulous service. We were made to feel a warm welcome from the very start. They were were helpful and gave us detailed information on nearly attractions and also day trips to Halong Bay. They also provided us with maps. They were swift to resolve issues with our room as well. Big thanks to the staff.

The room was very small and a bit shabby. The AC was broken and we had to change room. Staff were super helpful. Second room had a funny smell. There were no windows in the room which was not really highlighted in the booking page. Breakfast area was small and breakfast options were limited. Only the location and the staff were the positives of the hotel.

Our rooms were great, quite large and spacious, with nice details. The balconies were cute, and we could see over the street which was enjoyable. Breakfast had nice choices, all the cooked breakfasts were fabulous! We think they made the best omelettes. The location was great, right in the heart of the Old Quarter and plenty of places to eat near by. Anna was very helpful with organising everything and anything we needed, and she booked our train from Ninh Binh to Hue without any problems. Anna also offered her help at any point during our month long trip around Vietnam, which was very lovely and comforting.

While showering the hot water ran out quickly.