The newest and cleanest hotel I’ve stayed at in Vietnam! The room looks exactly like the pictures. We had the room with the large terrace and it was so nice to see above the city. Quiet, great A/C, comfy bed, Smart TV, fridge, electric kettle and standing shower. The hosts are also so friendly and warm so you will feel so welcomed every time you come in the door. Highly recommend and will definitely be back!

the best hotel staff ever who often take a great care of us during our stay. I had stomachache and the hotel staff bought me a bowl of porridge without hesitation. They organized all trips to Halong Bảy and food tours for us which were amazing and very good price. Our room is very clean and well equipped with modern facilities all you need . WiFi is plus point too and the hotel location is the best and the most convenient for us to move and walk around and very near Hoan Kiem lake. We will definitely bring our friends next time . thank you for your excellent hospitality especially Ms Nancy.

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Staff were really friendly and welcoming, the location was excellent, and the rooms were nice and clean and spacious - would definitely recommend staying here.

We booked a “family suite” but really it’s just two rooms down the corridor from each other, so it’s a bit misleading. We also booked a street food tour through the hotel - the tour was pretty good but the price was really really expensive, more than what we have seen online. Partly our fault for not asking the price first, but I guess we trusted the staff to give us a good deal as they were so friendly.

Great location, directly in the centre of Hanoi Old Quarter . Hanoi Exclusive Hotel is very closed to great cafes and restaurants. The hotel’s staff is very friendly delicates and helpful and they recommended and booked the trips to Sapa and Halong Bay for us with very good quality and we really enjoyed the trips. Room’s very cleaned and bright . Had a great stay overall. It’s new hotel so everything is new and clean. Would stay here again

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The room had adequate space with lots of areas to put our bags. It was clean, quiet and comfortable. Both receptionist were amazing. From the first one who checked us in, assisting with transfers requirements even after she’d finished work for the day & was still assisting during her evening off. The second receptionist was also very helpful, assisting with breakfast she even escorted us across the road to our transfer.

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The location is one of the best or The best. Close to attractions, but at the same time, it's close to the locals. The owner, Zoom, is amiable, kind and most importantly, very knowledgeable about everything in Hanoi. He recommended us to the best Banhmi, best Pho, organised Halong bay trip (excellent price, not overcharged) and even bike trips for our family. Zoom also invited our family for dinner with his family. We get to experience his family cooking. His wife's cooking is so good. We love the dinner time with them. It makes Hanoi extra unique to us. A memory for us to bring home. I don't think I take any pics of the property but plenty of pics with the Zoom family💕

amazing location ❤️very nice hotel and the best staff ever who are very helpful and useful to give us lot of information and booked city tour and Halong Bay for us with very good prices . Mia took us around Hanoi Old Quarter on her bike for free .i really appreciated about this . our room is very comfortable with smart tivi internet and WiFi with a nice balcony overlooking to street . bathroom is really impressive and brand new big and modern . The hotel’s very closed to all famous restaurants like Pho and Bun Cha Hàng Manh and Hoan Kiếm lake I often walked to all these places. Breakfast is very excellent too with lot of fresh fruits and yummy foods . I really enjoy my stay here and will come back here again soon 😊Thank you for your kind great hospitality.

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The location is perfect and close to city centre and the rooms had good sound proofing. The staff are incredibly friendly and speak perfect English. They also go above and beyond for their guest a staff member gave my partner a lift on his scooter to the war museum free of charge which was very thoughtful.

I found the pillows uncomfortable and would wake up sore each morning.

Micheal was very helpful. He organised a great trip for us to Halong Bay and was very kind in helping with enquiries for an oversized item we were trying to fly home. The location was exceptional. Clean towels kept turning up and rooms very clean, esp bathrooms.

Would have loved a longer hot shower however it was enough for a good clean.

The owner, Zoom Hake, seems to know Hanoi very well. He helped to organize 2 cruises around Halong & Batulong, with smooth onward land transfers (car & driver waiting) between cruises too. Oh, he also saved my day by locating a roadside cobbler in Hang Dau to stitch up my walking boots that had opened up suddenly. And the hotel is new, modern & clean. But remind him about getting the kettle in the room for hot drinks- small detail actually.