The staff were so helpful and attentive, the Reception is manned 24hrs a day and someone is always there to give a good restaurant recommendation or a translation if you need. The room was so, so quiet- we were a bit worried about all the scooter and street noise, but the room couldn't have been more peaceful. Also, we really loved the soft mattress and powerful shower.

The place is very welcoming and Chloe took very good care of us. The location of the hotel is superb with everything in old Quarter within 1 kms radius. Will definitely recommend for the services and a great deal in heart of old Quarter.

The enterance is easy to miss but that the case with majority of the hotels in old Quarter

Perfect location near Bahn Mi 25, Beer Street and the Weekend night market. We had a good stay with support from Chloe and Layla. They have a big room, decent amenities and a clean bed.

The hotel refused to accept card payments and opted for hard cash even though we are willing to pay a 4% card processing fee. This is very annoying since Viet Nam ATMs only allow you to withdraw max 2,000K (+ 55K withdrawal fee). I hope the hotel is more friendly with digital/card payments for the rest of the guests in the future. The hotel and rating name are confusing - on Google "Garden Boutique Hotel & Spa (3-star hotel)" while on Booking.com "Hanoi Garden Hotel & Spa (4-star hotel)"

We stayed at this hotel twice during May, 2023 and on both occasions found it to be, clean, very quiet and comfortable. The location for us was excellent, about 5-10 minutes to walk to the lake area, and in the heart of the Old Quarter. They do not do breakfast but there are plenty of options outside in a close vicinity. Ms Chloe was exceptional, she looked after all our requests and went beyond what would be expected, so big thank you to her. Would definitely stay again when visiting Hanoi.

Would be great if they had breakfast option, but not a deal breaker.

Hanoi Garden Hotel & Spa is a hidden gem right in the center of Hanoi's old quarter, not only because of its location, facilities & cleanness, but mainly because of its people. Everyone tried hard and succeeded to make our stay a happy one ! The rooms were large, clean and comfortable, daily housekeeping was very effective, while the Spa facilities were also relaxing and at great value. And Chloe, the front desk Manager, catered literally for our every need, arranging numerous activities, supporting our every demand and going way beyond her normal duties to satisfy our entire family, under the courteous supervision of the ever present Hotel owners !

The place was very clean, location was good and the room was nice. I wouldn't say the room was luxury but for the price it think it's a great value and we had a private balcony which was a nice addition. The best part was the staff. They were incredibly friendly and helped us out with anything we needed. We ended up canceling our last night somewhere else and staying there again just because the staff were so accommodating and made everything so easy.

The staff and management were super helpful. We arrived late in the evening and didn’t have enough Vietnamese dongs to pay our driver. Chloe, the manager, arranged the Dongs for us in exchange for US Dollars, that too at a very reasonable price. She was very nice and sweet to us throughout the whole process and even in the morning during check out. Helped us get a cab to the airport. The hotel itself is situated in a great location and is clean and quiet. Big ups to the staff though, will definitely recommend everyone to stay there. Thank you Chloe and team!

The highlight of our stay was definitely the staff. They were friendly in every interaction we had them. They were so helpful with booking transportation when our online travel agency failed us at last minute, while also making sure we were comfortable in the hotel until we had to leave for our overnight bus.

My only complaint would be the lack of flyscreens, but that just isn't a thing in Vietnam. So close your windows and use the air-conditioner.

The hotel itself has a touch of European in it. The moment we stepped our foot in we knew this stay was going to be awesome. It felt like home. Almost felt sorry we had to leave it in our last day. Shout out to all the friendly staffs who work there. They were all extremely helpful and the owner was so also very lovely. Location is very convenient, just a few steps away from everything else. My husband and I were both very pleased and will definitely be back to stay if we happen to be in Ha Noi again in there future.

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Location is great , right in the middle of District 1. The room was very comfortable and clean. The staff and management were very professional and friendly making our stay very enjoyable. They also helped with transportation to the airport for us with no hassles. We would definitely recommend this hotel for a one night stay.

This hotel with all its glory and well presented decor does not have a kitchen. This was a bit surprising considering the price per night. No problem there’s plenty of Brekky options out on the street.