Very nice and cozy boutique Hotel in the Old Quarter of Hanoi. We were greeted so nicely by Hannah and Chloe upon arrival. They also made sure we were able to check in 2 hours early since we landed in Hanoi at 6am and were so tired. Again, thank you so so much @ Hannah and Chloe! :) The room was clean and had everything you’d need including a hair dryer, toothbrushes, towels, air conditioning etc… The location of the hotel is amazing! Hoan Kiem Lake, the night market, beer street, so many food spots and so so much more attractions are within a walkable range.

nothing! everything was great!

The standard of the room was quality. Clean, spacious, and a super comfortable bed! We selected the room with a balcony and glad we did. Yes, there is some traffic noise (this is the only noise you here) however this is expected anywhere you stay in the Old Quarter, and was not a disturbance..considering other streets I think the location of this hotel is more quiet than others. We slept wonderfully!! The service of all the staff at any point in time, day or night, were extremely hospitable, happy, and welcoming. They can provide you with assistance of many aspects, including travel to other locations...and they didn't apply a commission!

Nothing. Very happy

Professional behaviour of staff very helpful. They helped us for bike rent which is cheaper then outside. Also, location is feasible for walking distance from the market & main area. Rooms are quite at the time of night which was easy for sleeping even though there were lots of noise outside. Overall great experience with no negatives.

Nothing!

Great value for money. Good location. Very kind and helpful staff and all speak good english. Big and well equipped room. Very reasonable price.

The location of the hotel is great! At the city center of Hanoi. The staff is really kind and helpful with every question you could have! The room is clean and beds are comfortable.

slight lack of soundproofing but earplugs solve the problem!

Staff were super helpful with sorting a bus for us and even gave us snacks and water for the trip. Room was decent sized and comfortable. As we arrived mate the staff allowed for a late check in.

Nothing

The staff were wonderful and helpful. The location was great

We were delighted with our room, we had a nice sized balcony and great comfort. Breakfast was very generous and tasty. The location of our hotel was excellent for walking easily to the lake, shops, restaurants, tour buses etc. Chloe at reception, is just amazing 👏, extremely helpful and kind. She organised our trip to Halong Bay, with transfers at each end to and from hotels. She even kept in touch after we left the hotel to make sure everything was running smoothly for us.Other members of staff organised taxis , sorted phones & sim cards for us .I think the whole staff working as a team makes this hotel what it is. Thanks to everyone.

Everything was spot on.

The staff were really friendly! Special shout out to Chloe who was super helpful with recommendations and organising transport for us.

Exceptionally attentive staff, went out of their way to accommodate our needs and to offer assistance.