- Very tasty welcome tea - Very, very nice staff! I have never received such a friendly welcome. The staff were also extremely nice and courteous during the rest of the days. I've never had that before! - Reception mostly speaks very good English - Very comfortable bed - Room service - Breakfast buffet very good and until 10 am - Wifi - Organization of airport transfer good - Laundry service good - Location (central, but on a quiet street) - Shampoo, shower gel, soap all available - Free drinking water for refilling - Card payment possible, but with a few extra percentages

- 2 cockroaches in the room, which would not describe the room as clean, but rather as dirty... I have never had cockroaches in the room before. (Apart from that, the room was clean - Hotel staff is incredibly loud from 7am!!! Especially the cleaning staff. I don't know exactly what they were doing so early, but it was very noisy. If I pay for a hotel room, I would expect at least the staff not to be too loud. Especially not so early - Air conditioning worked, but it didn't cool as much as usual

Me and my family enjoyed our stay. We book the hotel twice for a total of 5D4N (when we stay in hanoi and when we get back from sapa). Hotel location is near and walkable on the places that we want to visit. Ms. Alice and her team were kind enough to assist us with all of our queries and request, Ms. Alice also help us to book our cabin bus ride to sapa even before we reached vietnam, (they also packed us some snacks to bring since we leave early before the schedule of the breakfast buffet). She and her team always made sure that we enjoy our daily sightseeing and trips. There are some noises outside the road but it is not that bothersome, we were able to rest and stay comfortably at their hotel.

The hotel was super lovely! It felt very new and fresh. The breakfast was also very delicious! The beds felt like a cloud and the rooms were incredibly clean. Not only that, the staff were sooooo helpful! We had a bit of a bus nightmare and we needed help communicating with the drivers and they kindly called them for us many times and helped us figure out where our driver was when we got lost! Sending multiple photos and videos and messages for us! We would have for sure missed our bus if it wasn't for their help! They also let us have a very quick shower and got us extra towels and shampoo before our bus ride. Thank you for your amazing hospitality! We will for sure be back next time we come to the city!

Nothing

Great hotel, super friendly staff and quick check-in. The room and the bathroom are very clean and super cozy. They even made it possible to check in earlier abd helped us organise a transport to the airport, and compared to others the price was really fair. We missed breakfast because of our early flight but they prepared something for us to take with us.

Our room with window had just a tiny window, but room looks like on the pictures we just didnt notice.

I recently stayed at Serene Boutique Hotel & Spa in the heart of the Old Quarter in Hanoi , and had a wonderful experience. The location couldn’t be better, with easy access to local attractions, shops, and eateries. The rooms were impeccably clean, offering a comfortable and relaxing environment after a day of exploring the city. The staff were incredibly accommodating, always ready to assist with any requests or provide helpful recommendations. One of the highlights was the breakfast. It offered a wide variety of delicious options, including traditional Vietnamese dishes, and was the perfect way to start the day. Overall, this hotel combines great service, a prime location, and a relaxing atmosphere, making it an excellent choice for anyone visiting Hanoi.

Great hotel in the centre of Hanoi. All tourist attractions, bars, restaurants etc. pretty much within walking distance. Unbelievable value for money. The service provided prior and throughout our stay was fantastic, big shout out to Alice who went above and beyond assisting us with our travel plans. She arranged airport pick up, discounted spa treatment, 2 days 1 night Halong Bay cruise, sleeper coach tickets to Sapa, and 24/7 assistance via WhatsApp! Could not fault any of the bookings, they were exactly as described. Also shout out to Tony on reception who couldn’t do enough for you. He directed us to the best shop for exchanging money. Highly recommend staying here!

A great location,easy walking distance to lake,night market,food and beverage etc. The staff very helpful with the majority speaking very good english.I commend the maintenance people.We has a problem with hot water,water pressure and aircon.These were addressed and remedied instantly.Superior service.

The shower set up not that good.Over bath showers with no way of adjusting the shower head not good.We are in the older group of travellers so climbing into a bath with a slippery surface not ideal. For non Asian folk the breakfast is adequate only.

The location is fabulous. Really in the middle of the old city, with plenty of pho shops, restaurants (Lan Ong, on Lan Ong St - see my Tripadvisor review!), cafes (ONCE), and massage parlors nearby. (The hotel itself has a "spa" and, while on the pricier side, my partner reported it was well worth it.) The rooms are well-appointed (we stayed in two, before and after our trip to Halong Bay, leaving one piece of luggage with the front-desk), the bed is good, there is a writing desk, a fridge, and a safe, and there is also a tv which, however, we never used. The wifi is stable and fast (except for the last night when it turned temperamental. No big problem though since the hotel has two routers on each level.) There was complimentary water, fruit, coffee and tea and rooms were cleaned each day if you so desired. They also have a cleaning service which is ridiculously inexpensive. The brekkie is relatively simple but good. Plus, you can order a pho soup, an omelette, or eggs in any other form, without additional cost. The coffee quality is good although not consistently so. Everyone is really attentive and helpful. A shoutout at this point is in order to Alice who we were in touch with via whatsapp even before we departed from Sydney. She answered questions reliably, arranged for pickup/dropoff from/to the airport (after booking.com failed us), arranged for an overnight trip to Halong Bay, and even a day trip to the Mekong Delta before we flew down to HCM City. She also made the massage appointments for the partner. Definitely a place worth its price and recommended with confidence.

Our stay at Serene Boutique Hotel was truly delightful. From the moment we arrived, we were warmly welcomed by the staff. Alice, the owner, even upgraded us to a spacious family room to accommodate our child. The hotel itself is clean and comfortable. The staff were incredibly helpful and attentive to our needs. While the dining options were limited, the quality of the food was excellent, especially the coffee. In fact, Alice was so kind to take us to a local shop where we could purchase the same beans, a gesture we truly appreciated. Overall, we highly recommend Serene Boutique Hotel for a relaxing and enjoyable stay.

The hotel is located in the center, easily accessible to basic amenities within walking distance. The room was fairly spacious and accommodating for three people. Daily housekeeping with replenishments. The front desk staff was cordial, cooperative and always prompt to help. I would specifically like to thank front desk staff Alice for her consistent support throughout including her valuable suggestions to customize our itinerary and spoke English.

Would like to suggest improvising on the elevator. Fresh flowers in the room can be taken for consideration.