- Very tasty welcome tea - Very, very nice staff! I have never received such a friendly welcome. The staff were also extremely nice and courteous during the rest of the days. I've never had that before! - Reception mostly speaks very good English - Very comfortable bed - Room service - Breakfast buffet very good and until 10 am - Wifi - Organization of airport transfer good - Laundry service good - Location (central, but on a quiet street) - Shampoo, shower gel, soap all available - Free drinking water for refilling - Card payment possible, but with a few extra percentages

- 2 cockroaches in the room, which would not describe the room as clean, but rather as dirty... I have never had cockroaches in the room before. (Apart from that, the room was clean - Hotel staff is incredibly loud from 7am!!! Especially the cleaning staff. I don't know exactly what they were doing so early, but it was very noisy. If I pay for a hotel room, I would expect at least the staff not to be too loud. Especially not so early - Air conditioning worked, but it didn't cool as much as usual

Me and my family enjoyed our stay. We book the hotel twice for a total of 5D4N (when we stay in hanoi and when we get back from sapa). Hotel location is near and walkable on the places that we want to visit. Ms. Alice and her team were kind enough to assist us with all of our queries and request, Ms. Alice also help us to book our cabin bus ride to sapa even before we reached vietnam, (they also packed us some snacks to bring since we leave early before the schedule of the breakfast buffet). She and her team always made sure that we enjoy our daily sightseeing and trips. There are some noises outside the road but it is not that bothersome, we were able to rest and stay comfortably at their hotel.

The hotel was super lovely! It felt very new and fresh. The breakfast was also very delicious! The beds felt like a cloud and the rooms were incredibly clean. Not only that, the staff were sooooo helpful! We had a bit of a bus nightmare and we needed help communicating with the drivers and they kindly called them for us many times and helped us figure out where our driver was when we got lost! Sending multiple photos and videos and messages for us! We would have for sure missed our bus if it wasn't for their help! They also let us have a very quick shower and got us extra towels and shampoo before our bus ride. Thank you for your amazing hospitality! We will for sure be back next time we come to the city!

Nothing

Great hotel, super friendly staff and quick check-in. The room and the bathroom are very clean and super cozy. They even made it possible to check in earlier abd helped us organise a transport to the airport, and compared to others the price was really fair. We missed breakfast because of our early flight but they prepared something for us to take with us.

Our room with window had just a tiny window, but room looks like on the pictures we just didnt notice.

A great location,easy walking distance to lake,night market,food and beverage etc. The staff very helpful with the majority speaking very good english.I commend the maintenance people.We has a problem with hot water,water pressure and aircon.These were addressed and remedied instantly.Superior service.

The shower set up not that good.Over bath showers with no way of adjusting the shower head not good.We are in the older group of travellers so climbing into a bath with a slippery surface not ideal. For non Asian folk the breakfast is adequate only.

Room was lovely and spacious, with powerful AC and good wifi. The breakfast was very nice (with the restaurant on the top floor so you get a city view too). Staff was super friendly and helpful. We stayed for about 10 days and it was an excellent base for a longer stay. Location is right in the middle of Old Quarter, so there are endless food and sightseeing options within walking distance.

There was really nothing we weren't happy with.

Nice that it was so near to Old Quarter. Everybody was very helpful and nice. Alice, was just amazing. She helped me booking a trip to Sapa, that turned out exactly according to my wishes. She really made an effort to make it so. Also late at night when I think she was free, she wrote me. She also booked transfer from the airport to the Hotel both directions. Also when she was at the reception she was very friendly and accomodating

The person who gave the massage at the SPA could have been more involved in what she was doing.

Really liked the location of the property. Staff were really friendly.

The 2nd night when we got back from a cruise we found out that our next door neighbor can actually open our door! And that our keys could open other doors too! We went downstairs to tell the front desk about this, however the second time when we went to tell them it still does this, a helper came with us to see the problem. Our key was reset, we tried to tell the staff that the other person could open our door, but the staff just kept saying, “no no no” as if it couldn’t but it did actually happen when we were inside our room! The staff didn’t make the effort to check the other people’s keys. So we were a little shook and didn’t sleep well knowing that people could come inside our room…This was the only thing that bothered us, otherwise great hospitality and location.

The hotel was great value and very centrally located so we could walk everywhere. The room was very spacious and overall really comfortable. The main highlight was really the staff, who were all exceptional. Prior to us checking in, Alice got in touch to explain that we were able to book various excursions, airport picked and other transportation within Vietnam through the hotel. We opted for one of the cruise packages to Halong Bay that was recommended and truly had an experience of a lifetime. Alice also helped us book onward travel to our next destination and even sent a list of restaurant recommendations for our time in Hanoi. We’re truly so appreciative of her and she made the first part of our trip effortless!

The shower/bathroom and some of the plug sockets were a little bit run down but it wasn’t a big deal for us.

There are lots of varieties of food chosen and the taste is good for the breakfast. The staff is helpful and polite. The hotel is kept very clean and comfortable. The location of the hotel is quiet but after a little walk, it reaches the popular areas of the old town which is abundant in all kinds of cafes, restaurants and food stalls in the open area. One important thing worthy mentioning is Alice, the operator of the hotel. She is caring, attentive and concerned with the good experience the hotel can provide to the customers. She first will keep contact with the customer by WhatsApp and inform what the service the hotel can provide. She booked the trips to Ha Lung Bay and Ning Ping for me. The trips proved to be fantastic. As we had an early flight on the last day, she also arranged a car for our early departure to the airport. She was also considerate enough to open the hotel cafe earlier so that we could have an early breakfast before our departure. I would recommend this hotel to those travelers who want to have an excellent experience in accommodation, attentive services and arrangement of trips.

It is better to provide with hair conditioner as well.