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+1-833-728-20412,485 reviews
From
$30016-18 Bat Su Street, Hoan Kiem Dist, Hanoi city , Hanoi, 10000, Vietnam
Reservations:
+1-833-728-20412,485 reviews
1/97
Spa/Wellness packages
Free wifi
Room service
Air conditioning
Tour desk
Soundproof rooms
24-hour front desk
Non-smoking rooms
Welcome to the Serene Boutique Hotel & Spa, where your Hanoi adventure begins just 0.8mi from the city center! Tucked away at 16-18 Bat Su, this delightfully charming 4-star hotel offers the perfect blend of modern luxury and traditional Vietnamese hospitality. Imagine waking up to a scrumptious breakfast every morning, all while being surrounded by contemporary decor and serene surroundings, perfect for those seeking relaxation after a busy day of exploring.
With over 2,300 glowing reviews, it’s no surprise that guests rave about their experiences at this hidden gem. Picture yourself unwinding in the spa, treating yourself to an indulgent massage, or simply enjoying the thoughtful touches in your soundproof room, complete with air conditioning, free Wi-Fi, and even a balcony for those lovely Hanoi evenings. For those looking to dive deeper into the local scene, the dedicated tour desk is ready to help craft the perfect day out!
Don’t forget about the additional perks that make your stay even more enjoyable! From room service to shuttle services (available at an extra charge), Serene Boutique ensures your needs are met at every turn. Whether you’re lounging in a bathtub after a day of exploration or savoring the stunning views from the upper floors, this boutique hotel is ready to make your stay in Hanoi unforgettable. Plus, with rates starting at an appealing price, your dreamy getaway is just a booking away!
But wait, the fun doesn’t stop there! At the Serene Boutique Hotel & Spa, you’ll find a variety of room types tailored to every kind of traveler. Whether you're a love-struck couple indulging in the romance of the Honeymoon suite or a bustling family needing space with the Family room to accommodate up to 12 people, we have something special just for you. Each thoughtfully designed room is meant to provide comfort and style with amenities that ensure your stay feels like a lavish retreat, whether it's a peaceful Superior room or a chic Suite with a private balcony overlooking the scenic surroundings of Hanoi.
Feeling adventurous? The hotel offers you a delightful launch pad to explore all that Hanoi has to offer! From mouth-watering street food to vibrant night markets, you’ll find the pulse of the city just a short stroll away. With the dedicated tour desk at your service, you can embark on guided excursions or tailor your very own adventure—all you have to do is ask! After immersing yourself in Hanoi's rich culture, return to the calming ambiance of the hotel and wind down with a soothing spa treatment or a cocktail at the lounge. The best part? You can mingle with fellow travelers and share stories of your day!
Now, let's not overlook the perks that come with being a guest here! Payment is a breeze with multiple options available, including popular credit cards and even cash for those who prefer it old school. Once you've settled your bill, kick back and let the staff pamper you with high-quality room service; you’ll feel like royalty in no time. Whether you’re starting your day with a delicious breakfast, enjoying a leisurely lunch in your room, or ending your evening with an exquisite dinner, your culinary journey is just as important as your exploration of the city. Book your stay at the Serene Boutique Hotel & Spa today and get ready for a getaway full of joyful experiences and cherished memories!
Closest airports
Noi Bai International Airport
13.1miCat Bi International Airport
58.6miSpa/Wellness packages
Free wifi
Room service
Air conditioning
Tour desk
Soundproof rooms
24-hour front desk
Non-smoking rooms
Elevator
Balcony
Bathtub
Upper floors accessible by elevator
Free toiletries
View
Bidet
Show 9 photos
Family
1 Twin Bed
1 Queen Size Bed
300 sqft
City view
Private Bathroom
Bathtub
Minibar
x8
+
x4
More details
Rooms with floor-to-ceiling windows overlook the city. They are also equipped with a flat-screen TV, safety deposit box, mini-bar and electric kettle.The private bathroom offers a shower and free toiletries.
Show 10 photos
Deluxe
1 Twin Bed
300 sqft
Minibar
Flat-screen TV
Wheelchair accessible
x6
+
x3
More details
Rooms are equipped with a flat-screen TV, safety deposit box, mini-bar and electric kettle.The private bathroom offers a shower and free toiletries. Rooms either come with window or private balcony, with city views.
Show 10 photos
Suite, Balcony
1 King Size Bed
375 sqft
City view
Private Bathroom
Balcony
Bathtub
+
More details
Located on higher floor, rooms feature a large balcony, and are fitted with a flat-screen TV, safety deposit box, and mini-bar. An electric kettle, free wine and daily fresh fruit are also provided.
Show 7 photos
Superior
1 Queen Size Bed
195 sqft
Private Bathroom
Minibar
Flat-screen TV
Air conditioning
x4
+
x3
More details
Rooms are equipped with a safety deposit box, mini-bar and electric kettle.The private bathroom offers a shower and free toiletries. This room has no window.
Show 10 photos
Executive
1 Queen Size Bed
235 sqft
Private Bathroom
View
Minibar
Flat-screen TV
x4
+
x3
More details
Executive Queen Bed
Show 10 photos
Deluxe, King Size
1 King Size Bed
300 sqft
City view
Private Bathroom
Bathtub
Minibar
+
More details
Deluxe, Queen Size
1 Queen Size Bed
x4
+
x3
More details
Deluxe Queen Bed
Suite
1 King Size Bed
x8
+
x5
More details
Suite King Size Bed
Show 3 photos
Honeymoon
375 sqft
Free wifi
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
Show 15 photos
Superior, No Window
More details
Double Room
x4
+
x3
More details
Inner
Royal Suite
More details
8.9
2,485 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
Jan-eric
9.1
May 2024
- Very tasty welcome tea - Very, very nice staff! I have never received such a friendly welcome. The staff were also extremely nice and courteous during the rest of the days. I've never had that before! - Reception mostly speaks very good English - Very comfortable bed - Room service - Breakfast buffet very good and until 10 am - Wifi - Organization of airport transfer good - Laundry service good - Location (central, but on a quiet street) - Shampoo, shower gel, soap all available - Free drinking water for refilling - Card payment possible, but with a few extra percentages
- 2 cockroaches in the room, which would not describe the room as clean, but rather as dirty... I have never had cockroaches in the room before. (Apart from that, the room was clean - Hotel staff is incredibly loud from 7am!!! Especially the cleaning staff. I don't know exactly what they were doing so early, but it was very noisy. If I pay for a hotel room, I would expect at least the staff not to be too loud. Especially not so early - Air conditioning worked, but it didn't cool as much as usual
Shaina
10
October 2024
Me and my family enjoyed our stay. We book the hotel twice for a total of 5D4N (when we stay in hanoi and when we get back from sapa). Hotel location is near and walkable on the places that we want to visit. Ms. Alice and her team were kind enough to assist us with all of our queries and request, Ms. Alice also help us to book our cabin bus ride to sapa even before we reached vietnam, (they also packed us some snacks to bring since we leave early before the schedule of the breakfast buffet). She and her team always made sure that we enjoy our daily sightseeing and trips. There are some noises outside the road but it is not that bothersome, we were able to rest and stay comfortably at their hotel.
Kristian
10
October 2024
The hotel was super lovely! It felt very new and fresh. The breakfast was also very delicious! The beds felt like a cloud and the rooms were incredibly clean. Not only that, the staff were sooooo helpful! We had a bit of a bus nightmare and we needed help communicating with the drivers and they kindly called them for us many times and helped us figure out where our driver was when we got lost! Sending multiple photos and videos and messages for us! We would have for sure missed our bus if it wasn't for their help! They also let us have a very quick shower and got us extra towels and shampoo before our bus ride. Thank you for your amazing hospitality! We will for sure be back next time we come to the city!
Nothing
Philipp
10
September 2024
Great hotel, super friendly staff and quick check-in. The room and the bathroom are very clean and super cozy. They even made it possible to check in earlier abd helped us organise a transport to the airport, and compared to others the price was really fair. We missed breakfast because of our early flight but they prepared something for us to take with us.
Our room with window had just a tiny window, but room looks like on the pictures we just didnt notice.
Desiree
10
February 2025
I recently stayed at Serene Boutique Hotel & Spa in the heart of the Old Quarter in Hanoi , and had a wonderful experience. The location couldn’t be better, with easy access to local attractions, shops, and eateries. The rooms were impeccably clean, offering a comfortable and relaxing environment after a day of exploring the city. The staff were incredibly accommodating, always ready to assist with any requests or provide helpful recommendations. One of the highlights was the breakfast. It offered a wide variety of delicious options, including traditional Vietnamese dishes, and was the perfect way to start the day. Overall, this hotel combines great service, a prime location, and a relaxing atmosphere, making it an excellent choice for anyone visiting Hanoi.
Charlie
10
January 2025
Great hotel in the centre of Hanoi. All tourist attractions, bars, restaurants etc. pretty much within walking distance. Unbelievable value for money. The service provided prior and throughout our stay was fantastic, big shout out to Alice who went above and beyond assisting us with our travel plans. She arranged airport pick up, discounted spa treatment, 2 days 1 night Halong Bay cruise, sleeper coach tickets to Sapa, and 24/7 assistance via WhatsApp! Could not fault any of the bookings, they were exactly as described. Also shout out to Tony on reception who couldn’t do enough for you. He directed us to the best shop for exchanging money. Highly recommend staying here!
Fox
8.2
July 2024
A great location,easy walking distance to lake,night market,food and beverage etc. The staff very helpful with the majority speaking very good english.I commend the maintenance people.We has a problem with hot water,water pressure and aircon.These were addressed and remedied instantly.Superior service.
The shower set up not that good.Over bath showers with no way of adjusting the shower head not good.We are in the older group of travellers so climbing into a bath with a slippery surface not ideal. For non Asian folk the breakfast is adequate only.
Andreas
9.1
January 2025
The location is fabulous. Really in the middle of the old city, with plenty of pho shops, restaurants (Lan Ong, on Lan Ong St - see my Tripadvisor review!), cafes (ONCE), and massage parlors nearby. (The hotel itself has a "spa" and, while on the pricier side, my partner reported it was well worth it.) The rooms are well-appointed (we stayed in two, before and after our trip to Halong Bay, leaving one piece of luggage with the front-desk), the bed is good, there is a writing desk, a fridge, and a safe, and there is also a tv which, however, we never used. The wifi is stable and fast (except for the last night when it turned temperamental. No big problem though since the hotel has two routers on each level.) There was complimentary water, fruit, coffee and tea and rooms were cleaned each day if you so desired. They also have a cleaning service which is ridiculously inexpensive. The brekkie is relatively simple but good. Plus, you can order a pho soup, an omelette, or eggs in any other form, without additional cost. The coffee quality is good although not consistently so. Everyone is really attentive and helpful. A shoutout at this point is in order to Alice who we were in touch with via whatsapp even before we departed from Sydney. She answered questions reliably, arranged for pickup/dropoff from/to the airport (after booking.com failed us), arranged for an overnight trip to Halong Bay, and even a day trip to the Mekong Delta before we flew down to HCM City. She also made the massage appointments for the partner. Definitely a place worth its price and recommended with confidence.
Ruby
10
December 2024
Our stay at Serene Boutique Hotel was truly delightful. From the moment we arrived, we were warmly welcomed by the staff. Alice, the owner, even upgraded us to a spacious family room to accommodate our child. The hotel itself is clean and comfortable. The staff were incredibly helpful and attentive to our needs. While the dining options were limited, the quality of the food was excellent, especially the coffee. In fact, Alice was so kind to take us to a local shop where we could purchase the same beans, a gesture we truly appreciated. Overall, we highly recommend Serene Boutique Hotel for a relaxing and enjoyable stay.
Avinash
10
January 2025
The hotel is located in the center, easily accessible to basic amenities within walking distance. The room was fairly spacious and accommodating for three people. Daily housekeeping with replenishments. The front desk staff was cordial, cooperative and always prompt to help. I would specifically like to thank front desk staff Alice for her consistent support throughout including her valuable suggestions to customize our itinerary and spoke English.
Would like to suggest improvising on the elevator. Fresh flowers in the room can be taken for consideration.
Attractions
Dong Xuan Market
0.2miSt Joseph’s Cathedral (Nha Tho Lon)
0.5miLong Bien Bridge (Cau Long Bien)
0.5miVietnam Military History Museum
0.5miVietnam National Fine Arts Museum (Bao Tang My Thuat)
0.7miVietnamese Women’s Museum
0.9miPresidential Palace
0.9miHo Chi Minh's Residence (Nha Bac Ho)
1miHanoi Opera House (Nha Hat Lon)
1.1miTran Quoc Pagoda (Chua Tran Quoc)
1.1miVietnam National Museum of History
1.1miWest Lake (Ho Tay)
1.1miPhu Tay Ho
1.3miVietnam Museum of Ethnology (VME)
3.2miVan Phuc Silk Village
6.1miAttractions
Dong Xuan Market
0.2miSt Joseph’s Cathedral (Nha Tho Lon)
0.5miLong Bien Bridge (Cau Long Bien)
0.5miVietnam Military History Museum
0.5miVietnam National Fine Arts Museum (Bao Tang My Thuat)
0.7miVietnamese Women’s Museum
0.9miPresidential Palace
0.9miHo Chi Minh's Residence (Nha Bac Ho)
1miHanoi Opera House (Nha Hat Lon)
1.1miTran Quoc Pagoda (Chua Tran Quoc)
1.1miVietnam National Museum of History
1.1miWest Lake (Ho Tay)
1.1miPhu Tay Ho
1.3miVietnam Museum of Ethnology (VME)
3.2miVan Phuc Silk Village
6.1miAirports
Noi Bai International Airport
13.1miCat Bi International Airport
58.6miSpa/Wellness packages
Free wifi
Room service
Air conditioning
Tour desk
Soundproof rooms
24-hour front desk
Non-smoking rooms
Elevator
Balcony
Bathtub
Upper floors accessible by elevator
Free toiletries
View
Bidet
Accessibility
Entire unit located on ground floor
Entire unit wheelchair accessible
Upper floors accessible by elevator
Activities
Bike tours
Cooking class
Cycling
Tour or class about local culture
Walking tours
Bathroom
Bathrobe
Bathtub
Bathtub or shower
Bidet
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Wardrobe or closet
Business Facilities
Fax/Photocopying
Cleaning Services
Dry cleaning
Ironing service
Laundry
Food & Drink
Minibar
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Currency exchange
Express check-in/out
Lockers
Private check-in/out
Tour desk
General
Air conditioning
Designated smoking area
Elevator
Family rooms
Hardwood or parquet floors
Heating
Hypoallergenic room available
Non-smoking rooms
Room service
Smoke-free property
Soundproof rooms
Internet
Free wifi
Kitchen
Cleaning products
Electric kettle
Living Area
Desk
Sitting area
Sofa
Media & Technology
Cable channels
Flat-screen TV
Telephone
TV
Outdoors
Balcony
Room Amenities
Clothes rack
Fold-up bed
Iron
Socket near the bed
Safety & security
24-hour security
Fire extinguishers
Key access
Key card access
Safe
Security alarm
Smoke alarms
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Back massage
Couples' massage
Foot massage
Full-body massage
Hand massage
Head massage
Massage
Neck massage
Spa
Spa/Wellness packages
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
Shuttle service
View
City view
View
From 14:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
Age restriction may apply
Parking may not be available
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
7+ years
Extra bed upon request
$12 per person per day
The price in VND has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Visa,
JCB,
Diners Club,
Mastercard,
Cash only
This property accepts cash.
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