Very clean and well-equipped rooms in a hotel with extremely friendly staff. The rooms are cleaned every day and you get fresh towels. Mrs Bella, the manager, is very helpful with all requests and very friendly. Despite the central location in the old town, the rooms are quiet. The breakfast is good. You can refill filtered water at reception. We arrived with our bicycles and stayed for a week. It was no problem to store the bicycles(still packed in boxes from the flight) safely in the hotel. On request, you can park bicycles in a garage nearby (for 10,000vnd/day)

This is a very well-run hotel staffed by a very efficient team (led by hotel manager, Bella) who consistently go out of their way to make your stay comfortable, to help you with local arrangements and to solve any questions you might have. Also, the hotel's location is perfect for walking around Hanoi's fascinating Old Quarter where there are endless restaurants, shops and street food stalls. I would re-book at Queen Cafe Hotel & Pub in a heartbeat.

Us overly comfort-conscious wimps from North America generally prefer a softer mattress, but firmer mattresses do seem to be the norm throughout southeast Asia.

Very hospitable, very friendly staff that's always trying to help and make things easier for you. The room was very comfy, had a private bathroom and basic amenities a hotel would provide. The room was spacious for me as a solo traveller. The hotel offers daily cleaning of rooms unless instructed otherwise and can also help with your laundry if needed. Note on the Standard room: the window faces the inner staircase (room 202), it's very quiet but I struggled a bit not having daylight, specially with a bit of jetlag on the first couple of days, but other than that, I wouldn't mind it. They also have private rooms with larger windows and balconies from what I've seen. The hotel is a part hostel as well but the section with the private rooms is very quiet. There is also a café in the lobby where they also serve a tasty breakfast from the menu. It was also very nice to just chill in the lobby/café when I needed a quiet break from the Old Quarter with good wifi. The location was also ideal if you plan to be in the Old Quarter, you can get anywhere with just a few minutes walk!

- The staff was very friendly and helpful. Any concerns we had were well handled and were of great help for suggesting activities and helping us when we changed our plans on short notice. - The location was great in the heart of Hanoi in the old quarter: anything we wanted was around us. - The room was clean.

- The wifi was a bit weak (speedwise, not signalwise). It won't be a big issue if you won't stay a lot in the hotel - Some rooms are without windows and this is not clearly stated in the description. It would be great if it is explicitly added in the room description.

I had a perfect stay at Queen Café Hotel and Pub. It is ideally located in the heart of Hanoi Old’s Quarter. I stayed in 4 beds-dorm - the bed was comfortable (fluffy blankets and pillows), had its own bedside light and shelf, curtains for privacy + the dorm was equipped w/ spacious lockers and even had a balcony! Functional bathroom w/ hot water, delicious breakfast in the morning. More importantly: the staff is so sweet there! Bella is so caring and accommodating! We can see that she’s committed to constantly improve her hotel and make it even more comfortable and welcoming everyday. Thank you, Bella! 🙏

Incredible stay at Queen Cafe Hotel and Pub as well as their sister hotel - Queen Cafe Hotel 2. Staff Bella and Henry went above and beyond for us the entire time - helping us with booking extra nights, luggage storage while we went on an overnight trip and accomodating anything we asked! Room was great - very spacious and clean and comfortable bed. Location is also great walking distance to everything.

Queen Cafe hotel 2 is quieter at night if that is what you are looking for - wasn’t noisy enough that it bothered us though.

The hotel is in the middle of Old Town Hanoi, very close to restaurants, banks, local attractions and the lake. It is clean and well maintained. Management is extremely helpful and cordial. They make sure you are comfortable. They also helped coordinating my transportation from and to the airport and HaLong Bay. I stayed with them when I returned from HaLong bay and they updated my room. Mrs. Bella is super nice and a hardworking woman. She does whatever is needed to make sure the hotel runs smoothly. The pictures resemble the hotel and I recommend it.

No outside windows in any of the rooms I stayed.

Perfect location in the old quarter surrounded by restaurants and bars and in walking distance to a lot of the sights in Hanoi. Good size bathroom and a powerful warm shower and shower curtain. The room was a great size and the bed was too, and comfy. Good facilities with a fridge, hairdryer and storage space. The downstairs area was a good communal space with good options for breakfast and we were greeted with free tea and coffee which was really appreciated. The staff went above and beyond for us and nothing was ever too much. We booked a cruise for Ha Long bay through the property and we had transport to the airport organised too. Bella was a great host and gave us suggestions of places to go to eat/ drink and was very welcoming.

Outstanding staff service here! Really go the extra mile to show that they care and are willing to help you with anything you need. Prices also incredibly cheap - 50k VND breakfast, and for the first time I actually used airport transfer with hotel rather than Grab as it was cheaper! Location is great, bang in Old Quarter, and right on Beer Street if that's your jam. I stayed in private room, comfortable enough with everything you need. Laundry service very quick too (I left it with them and they got it back for me within same day).

No windows in room, but not a big deal for me.

First visit to Hanoi and want to give a huge thank you to this hotel and staff. They will make you feel at home and work hard to ensure a great stay. My room was clean, comfortable and large with excellent hot water. Be aware that not all room have windows but this isnt a factor for me. Everyone is very friendly and the location is perfectly situated in old town. They can arrange anything you need, including drivers on request. This will be my go to hotel for future visits to Hanoi.

Nothing.. 100% enjoyed my stay