it was nice and clean

the staff upon check in. I was in line to check in and I was told I didn’t have a reservation and was told to get out of line. it was very embarrassing. I had to call booking.com and my reservation was confirmed. after waiting almost an hour the manager on duty came back and instead of checking me in herself she just pointed me to another line to check in.

When I searched online for information concerning parking, I could not find any information.

Please explain in detail hour to get out of the parking lot with the scanner. It was a little confusing.

a well kept property, the staff was very nice and helpful. the location of the hotel is perfect and a walk away from a variety of cool spots.

the vending machine gave me a busted soda! had a good laugh about it wasn’t very upset!

I like that there’s a bar, pool, and contactless entry

they’re misleading they tell you all rooms have balconies online. you have to actually select a room with a balcony if you prefer it

The room was clean and spacious. I noticed there was no "do not disturb" door tag. Location was very convenient and had easy access to highways.

The parking fee was too much $27/night. Diana (at about 10 PM, front desk lady on 7/8/2021) informed me that I MUST check out at 11 AM on 7/9/2021. I was not happy about it because earlier in the week when I called the hotel's front desk regarding the check out time I was told it's 12 by another. When I came down on 7/9 at 11 AM and inquired about the check out time from Sarah at the front desk, she informed me it's at 12. Sarah was very polite and friendly, offered water and cookies for the ride back. Diana was rude and not friendly and SHE SHOULD NOT BE AT THE FRONT DESK!

Valerie was amazing and showed great customer service! The cookies were delicious upon check -in and the Coffee machine in the market was much needed during breakfast. It had a ton of options.

There was pet hair in-between the sheets when I pulled them back. I actually left it in the room when I checked out and I have a picture of it as well. When walking In the room, the bed looked pulled together. I jumped in that night and felt like something was biting me so of course I pulled all of the sheets off and was able to see the hair.

When we arrived, there was no latch on the door. We had to go to the desk and ask for maintenance to fix that. It was fixed in a timely manner.

Again everything was great. I stay there again. Also the pool was lovely.

Everything was fine. Location was great, hotel very nice, staff friendly and professional. We had trouble with toilet n someone came to fix it fast n efficiently. I would stay there again. Also I enjoyed the hospitality cookies, there're warm n tasty.

The way that Julian made me feel upon arrival. Very welcoming and at home.

The water pressure was low.

Location

The mold in our room on the ceiling.