Staff were very friendly. Food was fresh and delicious Variety of food on offer

The first room we were given on the 6th floor was unacceptable, the bathroom very dirty, floors sticky as if they were not mopped for a long time. Outside the room on the hallway, it was flooded with water leaking from the ceiling. We had to complain and were eventually moved to the 12th floor where the room was much much better. If the hotel did not offer another room, we were prepared to look for another hotel for our stay.

It's too public for political people most of whom are not ethical to holidaymakers and have a carefree attitude on facility usage.

The welcome...there no welcoming porters until you get to the reception area. There's need to have porters to welcome visitors regardless of whether they are local or external

I did not have the breakfast. The room was very clean and comfortable, cleaned on a daily basis. Some of the staff were helpful.

As a traveller and need safety for my documents and valuables can more safes be provided in rooms. I was not happy staying without a safe in my room. Reception staff could do better by being more helpful and polite.

Most of the staff are friendly and helpful . The food is tasty, and plentiful. Cleaners not in my way. I am a pescatarian and I found lots of food to eat in buffets usually when I travel that is difficult to find food which I enjoy eating

Some of the staff, few, were not helpful when asked for help. Empty fridge except for water. Waiting for an elevator for a long time when in a hurry

The amenities and facilities were clean, well appointed, and stylish, quite a nice ambience. The check-in was fast and efficient. Even when payment was delayed by my overseas bank, the hotel allowed the guests to stay without hustle. I considered this as a hallmark of professionalism and dignity, worthy of a 5-star brand. The breakfast was worth the extra we paid, it was bountiful, with excellent variety, and cooked well, the star of the show with the younger travelers.

The payment could have gone smoother; however the hotel is professional enough to appreciate the complexities and delays that come with using international banks, and it allowed the guests to stay and leave peacefully, even before the payment was finally released some days later. As I said, this is a hallmark of a hotel brand that is both professional and dignified.

Rooms are spacious and clean, beddings too, breakfast was great, had dinner only once but it was good. Very quiet for good sleep, Staff are very friendly.

Lifts seemed slow and one had to wait for long, not sure what the problem was or is. The management needs to fumigate, saw small roaches once in a while during my stay.

The location is great. It is also very quiet. I liked the beautiful garden. Nice spacious rooms. The staff was very friendly and went out of their way to assist. Excellent service from the security lady that went out of her way to assist us load our luggage.

A few things in the room like towels quality may need upgrading. Everything else was superb.

I liked the convenience of where the hotel is it’s close to city Centre

They were limited towels in the room only 2 towels for a couple for a night also on booking .com the price I paid included breakfast but only to be told the next morning that it was for bed only I felt so embarrassed

The rooms are big, the staff is very welcoming, and beautiful view…

There were a lot lot lot of cockroaches in the room. Couldn’t even leave our toothbrushes in the open for fear of the cockroaches. I found it very disgusting! They need to fumigate those rooms

Nice location near the city center. Super friendly and supportive staff. The team on the reception as well as the porter made me feel very welcome. Nice big room with very comfortable bed. Very welcoming bar area.

The bathroom requires renovation - not up to 5 star standard. The pool requires renovation - not up to 5 star standard. No safe inside the room.