Great location, easy walk to the falls, border, tons of restaurants, and the Lookout Cafe(make a reservation if you can, but go anyway, it’s a great view!), helpful staff, clean and comfy

Ask to stay upstairs, our basement room partially flooded when we took showers, but it wasn’t too bad and still totally worth given all the other positives

Our accomadation was clean and very comfortable .We did however experience loud music from the room next door , but the staff assisted and all was good

The food however was very disappointing. Breakfast was sparce but okay Supper was awful ,many items not available on the menu . I ordered a Rump steak medium rare , and was served a butterflied piece of steak cooked well done . I returned it, asking again for medium rare , the steak was then grey on the outside , stove was probably not hot enough ...not pleasant I asked for a Pepper sauce which was on the menu , only to be given some sort of Achtar

No towels when I arrived at room. It took 4 phone calls and a total wait of 3.5 hours to have towels delivered — apparently from an off-site laundry service.

Everything from check in till check out was amazing. The Welcome drink from Nethias, the counter personel, the cleaners, the room attendants, the spacious rooms, the excellent scrumptious breakfast, lunch and dinner, the personel at the swim up bar! Everyone and thing was just awesome. We will definitely stay there again and recommend the hotel to all our friends.

Only one suggestion. In the summer months from Sep till March, The pool must stay open till at least 20h00. When you come back from tours you really want to cool down.

Location was good for access to town (we walked in and out most days). The room was lovely - spacious and cool. Pool was fantastic - clean with deck chairs to relax in after a full day. Breakfast was fantastic. Staff were helpful. They stored our luggage on the day we left so we could have one last wander through town.

The location was great and I liked the fact that the bar was open from 10 a.m. to 10 p.m. Moreover, we were able to order lunch even before the restaurant opened for lunch because we had missed breakfast. The staff were very accommodating and helpful. The rooms were clean and we managed to get an extra bed for my sister.

Some of the towels were old and we had to request drinking water on the second day because it was delivered late.

Beautiful architecture, rooms were nice with bed nets and decently large. It was simple to arrange airport transfers with them. It is about 20 minutes walking distance from the Victoria Falls entrance on the Zimbabwe side.

There is no way to refill a water bottle on site, so you are forced to buy small single use plastic bottles that are expensive.

- Great location, walk distance to restaurants, bar, supermarket, souvenir shop, tour activities and also to Victoria Falls. - Feel extremely welcomed & safe, friendly & helpful staff. - Rich variety of breakfast. - Clean room & Cozy stay

- Wall as paper, next door run loudly whole night TV then we got same as well the radio mode, thanks for our day activities helped us a lot to sleep. - Swimming pool could be better

Very clean, nicely decorated, breakfast was good with a nice variety, Staff was pleasant. Location was walkable to the falls.  There’s supposedly was a free shuttle, but we did not use it. Great restaurant nearby called the three monkeys.

I asked to have two items addressed. That was the light above the sink and to have a top sheet put on the bed. I asked three different people three times. They all said they would take care of it and they never did in the three days we were there.

The breakfast was good only that the variety was limited for example for the 5 days we stayed they only served beef and pork, if you do not take either you will be at a disadvantage. also for the heritage they should ask their customers what they eat and what they do not eat. we were given pork but yet we do not eat pork.

The area around the pull had a lot of flies such that it made relaxing around the pull unbearable.