The room was very nice and the breakfast was excellent with lots of choices to choose from. I rate the breakfast at 9/10. I have stayed here many times before and my room was not facing towards the river and it was a disaster because the side rooms appear to be directly over the laundry and every morning the machines start running at around 4-0 AM so so sleep from that point forward.

The booking system with booking.com is not very good because it keeps diverting you to other properties which is not the fault of the Hotel but booking.com trying to off load other properties where they make more commission.

the hotel was clean, the food i! the restaurant was good and the staff was friendly, they also speak very good french and english so is very easy to comunicate with them.

1. we have a room for 4 people, i would like to have the sofa bed ready to use, instead of searching for everthing to get it ready for sleeping, but is understandable beacause the room was realy small. 2. also the room was a little too small for 4 pleople. 3. another thing that i didn’t like is that if you want to use the pool or the kids area you need to get out of the hotel and go to the hotel next door, and in the winter time after you swim is not so relaxing. This small aspects that i am talking about were small things and didn t affect so much our opinion about the hotel, i still recomand it to other pleople so it depends on everyone’s expectations!

Staff on reception and in the restaurant superb. Very helpful and professional.All spoke some English. Both breakfast and dinner excellent. Location right in the middle of the main shopping street. Underground secure garage worth reserving despite the high cost of 26 euros a night. Bedroom a good size and very comfortable. Coffee/tea making facilities but no milk.

Odd to have toilet separate from washbasin/shower. Room a bit dated. Parking spaces a bit tight. Although we did see a couple of fairly big spaces.

Room was spacious and the view was amazing even on the third floor. Location was great. Breakfast was very good, although the hotel receptionist didn't know anything about it, price etc.

The room floor was full of stains, we have 9months old daughter who found every single of them, we had to watch her all the time. The Aircondition didn't work, and opening the window it was too noisy. The price was too high in my opinion, taking into consideration the breakfast was still not included, spa was small, steam room cold, a d they were located in a separate building, meaning we had to put all our winter clothes on when accessing the spa, even for the baby. One elevator didn't function so we spent awfull long time waiting in the hall way with the pram. Some of the staff didn't know English at all. Oh and the bed was broken.

I liked the location of the hotel, right in the city center - the room was beautiful, very clean and the beds were comfortable - extra pillows in the closet and towels. Free water and soda in the fridge. Breakfast was very rich but most of the cooked food was already cold - omelets, pancakes, and sausages and the children were not happy to eat a cold egg.

It's a shame that the hotel staff at reception or room cleaning do not speak English - when I asked for a recommendation for a nearby supermarket - the clerk said that everything was closed and when I showed her on my mobile that there was an open supermarket, she didn't know him at all even though he was a few meters from her... all because of the lack of communication in the language.

The hotel was in a perfect location in the city centre and had a good attended parking garage. The staff were very pleasant and happy to answer questions about Andorra. The room was huge with a separate toilet and bathroom. The bed was very comfortable and the A/C was just perfect. There was a well stocked vending machine on my floor. The breakfast was delicious and there was a really big choice. I would highly recommend this hotel for a trip to Andorra.

Everything was excellent. I couldn't fault the hotel at all.

A well situated hotel. Rooms were clean and tidy. Hotel staff are very welcoming and helpful. Parking at the hotel was expensive. We stayed for the new years eve party in the restaurant which was very well organized. The food and drink was excellent. However, the price for the children was over-expensive knowing they don't drink and eat a lot. Breakfast was excellent and the use of the pool and Spa included in the price was also good.

Parking was expensive.

WoW for a last minute booking. This had it all. I message day before about parking. Get to the car park my names on the list before checking in. The brand rituals too good to be true in the room amazing. The pool next door. Bit hard to find. The price and value was perfect for us who was going to a football game on the same road to walk too.

We struggled to put down the sofa bed. That’s all

1. Not new but well preserved hotel, trying to keep Novotel’s standards. 2. Very good choice in the restaurant. Both breakfast and dinner were amazing. 3. Perfect central location. 4. Private parking. 5. Pets friendly. 6. Rituals cosmetics in dispensers.

1. Expensive parking - 26 euros. 2. On the check-in don’t mention the price for the pet and just charge upon check-out. 3. Receptionist wanted to charge us almost 40 euro more for the stay “by a mistake”.

The location is excellent, in between the historic quarter and the new side of Calle Meritxell, right in front of the La Valira river. The in-house private parking was very convenient. Cafe WiFi was super convenient with nice coffee, cocktails and nice prices! The spa facilities were excellent and clean, although they were in the adjacent building and required booking in advance. Don’t leave it out, though!

It’s definitely a bit outdated and the elevators were constantly out-of-service. Still, the cleanliness and the friendliness of the staff more than compensate the old-fashion looks and feels.