The property was amazing I stayed here for 3 days. The Penrith club is right next door other places are right at your fingertips. Westfield is just down the road & lucky for me the sporting event I had to drive to was only 10minutes away great location. Great stay. Great staff.

There were heaps of bindis in the pool area which wasn’t nice. The room was freezing when we got there & it was hard to work out the controls for the aircon. It’s also a bugger that you have to walk all the way around to enter the club but the Mercure has a private exit from the club. Would be great if they had a private entry too.

Room was big, clean and pretty much had everything you needed Bed and pillows were big and comfy Location was excellent. Easy to get to, plenty of parking, right next to panthers club so plenty of entertainment and places to eat. Staff were all so friendly and helpful!

I know you are trying to be plastic free, which is awesome, but no liners in the bin was just wrong. We put a paper bag in there but ended up with a big bin liner anyway. The shower was really hard to get right for some reason. You either got burnt or frozen, finding that tiny mm of perfection was hard, having said that, the pressure was really good.

The Mercure in Penrith is one of our favourite places to visit. We go on an annual holiday there every year with a few families. So many different types of rooms, really flexible, perfect location for the World of Entertainment and super comfortable.

Odd that this time the room wasn't cleaned altogether that well (found a chip on the bedside table and a snotty tissue on the desk). The batteries in the tv weren't working and there was some broken glass outside our door that hadn't been cleaned for a few days. Attention to detail was a bit lacking I guess, but they resolved all the issues once informed. Just weird.

The Mecure Penrith was a very clean and comfortable hotel. I was travelling for work and only stayed the night but they were very accommodating and flexible for late night check-in. The room was massive and everything was impeccably clean. It was nice to have coffee/tea (I had a green tea before bed) and I love that you could QR code from your phone and steam directly to the TV (eg. Netflix). The bed was comfortable and all the toiletries like bodywash, moisturiser were good quality.

The price was expensive for the location. It would have been cheaper to pay for a hotel in Japan.

Plenty of places to eat. The relationship between the Mercure and the Panthers complex was not really well explained eg Outback Steakhouse is part of the Mercure complex but not in the Panthers complex. Booking system was being replaced and staff had trouble with it. Staff were accommodating re my request to have our sheets changed first during the day as my partner had surgery and wanted clean sheets.....I found a tissue in my bed I had accidentally left there in the morning and it was at my feet the next morning which would indicate the sheets were not actually changed, just the beds made up...

Would have been good to have bigger glasses as i get thirsty in the night and these were thimbles. Some cutlery so you can dine in from other restaurants would have been good as well.

The proximity to what we were in Penrith for and the ease at which we could get food and drinks with Panthers being next door.

When we first arrived the AC wasn’t working, they tried to fix it but couldn’t and put us in another room. The same thing occurred again and we were moved to another set of rooms. we originally had a family suite and ended up in two King suites which ended up being better. The staff were extremely apologetic and very helpful with sorting out the issue. it did not detract from our stay.

Really helpful & welcoming staff. Room was comfortable with nice toiletries. Location is great, right in the heart of the Panthers entertainment centre. So much to do nearby, Aqua Golf, iFly (indoor sky jump flight) NRL Panthers League club & stadium. Also Westfield & lots of local shops just a short 5min drive away.

Our hotel room door slammed shut & was noisy & dangerous. Taps in bathroom were leaking slightly. Outdoor pool is a little way from the hotel. We booked through Agoda & we thought the breakfast was included but had to pay $25 each as it was not included.

Loved the location and the fact there was internal access to the leagues club as we stayed on the night of the NRL grand final. We were so impressed with the organisation and preparedness ahead of and during our stay, given how busy the precinct was going to be. It made our whole experience of celebrating our team so seamless and all the more enjoyable. The little things we noticed like ear plugs being provided in the rooms due to celebrations going into the night, were thoughtful touches.

When returning our room later in the evening we were not able to order room service but this was understandable given how busy things were that night.

Beds were really comfy, but I would take my own pillows next time as they were not supportive at all. Great location.

When we checked in the lady who checked us in was a little unfriendly. We had to confirm our breakfast the next morning and then had to go back to the front desk later a spoke to a very friendly young lady who we asked when check out time was and where to go for breakfast. She also gave me more milk for the room. It would have been a better experience if we didn't feel like an inconvenience to the women who checked us in in the first place.

The location is perfect, close to everything. I had a work Christmas party at the panthers club so it was very convenient with an 8 month old. Quick and easy to get back to the room to put Bub to bed.

A little pricey for my budget personally but it was very clean, staff were very helpful and it was conveniently next door to where I was going. Paid for convenience so I could get my 8 month old daughter to bed easily.