Two bathroom option with showers, good amount of open space. Rooms were spacious and beds were comfortable.

Customer service could have been better. The check-in was not as smooth given my card was not accepted and manually entered my details for the deposit. Then when checking out, they again asked for my card details and I am still waiting for the refund of the deposit. When calling to enquire, received abrupt response that email was sent confirming refund and will need to wait a few days. I followed up with an email and again received the same response without them looking into whether the details they have entered for my refund was correct. Disappointed with this outcome as I would have considered coming back to this place otherwise.

Location was fantastic, very central to all amenities and public transport was great and easily accessible right out the door. The shopping was fabulous with a huge variety of cuisines to suit all budgets within walking distance. Residents that reside in the building were all very friendly.

Pool area, not very accessible with access only available from the short edge and up a set of stairs. For the size of the building the pool was quite small, we actually only used it once during our week long stay for this reason but with the beach so close by it was not an issue.

Fantastic apartment with all the things you could ever need. Kitchen includes all the things you expect, full sized fridge, microwave, stove in a decently sized area, as well as a washer and dryer tucked within. All consumables and dinnerware available. Generous dining table, with plenty of seating. Lounge area was comfortable with 2 couches and television with Foxtel. Fast internet connection as well. Small balcony area, which was expected, with outdoor tables and chair. Great views of the river, with described "Mountain View" looking away from the beach. Spacious bedroom, decent sized bed with ensuite with shower, toiler and sink. Power-points near the bed with USB ports was convenient. Plenty of storage space for the suitcase in the walk-in wardrobe. Easy after hours access, secure car parking and walking distance to the beach and plenty of eateries nearby. Good sized pool and spa area. Great staff interactions made the stay pleasant.

Maintenance on the exterior of the property during daylight hours meant privacy was compromised as I wasn't able to fully enjoy the views and natural light, needing to have the curtains and blinds closed for privacy reasons. "Double" bed was two single beds pushed together.

Everything was there. All the cooking utensils, pots/pans. Room wasn't too big or too small. Just right for family of 4 with two pre-teens. I liked the room we had which looked north/west. Lifts are really fast. Enough hotel parks that we could find one each day including when we returned at midnight on Saturday. Very close to shops. Bathrooms are simple, but clean. No bath. Shower pressure isn't great, but certainly fine. Couches were pretty uncomfortable. Beds were a little soft for me. Great views looking west towards some sort of hills/ranges from the bedrooms.

Hotel was a little tired. Surprising since it is only 9 years old. Just small things: outdoor light was broken, door handles loose. Pool and spa were fine, but wish more lights were working in the pool. (Bit of a health and safety issue to be honest as hard to see bottom at night). There are building works going on which we were warned about. Fortunately our room was on the other side so we never heard anything. But we did get street noise when the veradah doors were open. Not a big issue. There is also a tram stop outside, so you get the ding ding everytime it stops. We were on the third floor, so if you were higher, it's probably not an issue or certainly less of an issue.

Rooms where beautiful, location was great, tram was right there.

Only one lift was working at the time so it took 15min to get the lift back down to ground. But in your defence there must have been somebody moving in as there where moving blankets everywhere, so that's fine. Also there where renovations getting done so no pool till after 3pm every day. And we had painters painting our door while we where staying there yet the place was empty, I just thought there was a time and a place. But these are all things outbof your hands so all in all It was a great stay.

The Location and staff were amazing. It was walking distance to the beach, Woolworths and a variety of restaurants, trams were across the road. The staff were always very friendly and happy to help, they responded to my emails straight away. The price was very affordable compared to other places in the area and we had views to the beach.

There were only 2 lifts in the building, so occasionally we had to wait for it, as there was a lot of people staying for various competitions that were held at the Gold Coast.

Staff upon check-in were perfect. Polite, informative, efficient. With the exception of some long dark hair in the rug, the rooms were clean and tidy. We only noticed the hair in the rug because we have an army-crawling baby. Otherwise no other issues with cleanliness at all. The room was equipped with sufficient cleaning equipment for us to tidy up after ourselves throughout our stay. The beds were comfy, but there was no comforter/doona on the bed and our stay was in early May, so the weather was cooling down. Luckily I'd taken warm PJs and we found blankets in the cupboards, so we survived. The facilities were great, spa was lovely and warm and the pool wasn't freezing which was great for our older kids. The location was perfect. Really close to LOTS of different food options, trams and shops. The view was amazing, and the construction didn't bother us at all. I've added Synergy to the top of my list of places to stay on the GC.

Nothing worthy enough to complain about.

Walking distance to Broadbeach main center. One tram stop to Pacific Fair. Beach walking distance. Rooms are spacious for 4 people and have everything you need including kitchenette, fridge, 1 x Queen in Main Room and 2 Single in the other room. 2 x bathrooms which is always good!

Only the one reverse cycle aircon for the whole room which is in the living area. Lucky we went in May so not too hot, but dont know what Summer would be like with just the one Aircon for the whole room. Could imagine the rooms would be very hot! Aircon can only be set to 21 any lower the unit would freeze.

location and facilities

For a 6 night stay, you could have provided some extra bin bags, more toilet paper, dishwasher powder etc. They’re small items, but it’s inconvenient to need to purchase. Everything else was great!

Excellent location with lots of quality dining close by on foot. The tram stop is at your doorstep. Beds and pillows were great and the view was lovely.

The spa was not working and we could have used a drying rack for our clothes and towels. The underground carpark was a bit of a cuffufal as I could not check out and hand back the key until after I had driven out. This would not be as big an inconvenience as it was if we did not drive a large car (as we could not fit through nor park in the loading space at the foyer entrance, we needed to drive out to a side street, find a park and walk back to entrance to hand key over and check out. Overall, however, these inconveniences were minor and the experie4nce with this hotel was very good. We will return.