Last minute booking for only one night but really impressed. The pool area and decking looked very new. The room was nice, clean and again the facilities looked quite new. Far exceeded our expectations.

Clean modern resort. Lovely swimming pool which is a good length and has a really deep end! and decking area. Also, a BBQ and seating area. We liked the two cats that were lounging around on the lawn in the evening. The air conditioning in the room was fantastic. The staff were very friendly and accommodating. Plenty of towels, including separate towels for the pool.

The tap in the bathroom needed repairing - a part had come off the lever of the mixer tap, making it hard to use.

Rooms were clean ,had a nice big pool for the kids

Birch resort had the easiest check in process I have experienced. The room was very clean and tidy. Facilities were good.

Not sure what could be done about it but the rooms floor was extremely wet and slippery due to the heat, humidity and air conditioning.

Fresh and clean air-conditioned it's a shame we didn't book this place first as we were happy with the birch more than the 5star resort we were in thankyou will definitely recommend

No every thing was good

Last minute booking when we were flooded in. Helpful staff, clean, comfortable room.

We got locked out of our room but kids went around the back and got in to unlock from the inside

The manager was lovely and the cats were divine! It's a nice place, clean and tidy. Reasonable size room with two queen beds, coffee making facilities and a wee fridge, there is a nice shared guest kitchen and lounge space near the pool with shaded seats and a book nook. Nothing too fancy but a decent clean room, good shower, in a good location, nice staff, fabulous cats and a great Asian fusion restaurant, Bam Pow, an easy walk down the road (best to book for Bam Pow, it's pretty busy!)

The sticky door lock! I couldn't open the door, there was quite a trick to it.

Lionel was extremely kind and helpful. He went above and beyond to make sure we were comfortable. At night time he took me and my wife for a drive and showed us around port Douglas and upon arrival back to the resort had a surprise Barbeque for my wife and I 20 year anniversary. The resort itself is beautiful, it's about a 12 minute walk into town but it shouldn't be a problem if you enjoy talking at the same time. They offer star local shuttle discounts for customers at birch resort which is extremely handy if you don't have transportation. Gabe was amazing too , kind and patient and the check in process was one of the easiest I've ever been through in my life. I will definitely be staying here again when I shall return! Thank you Lionel and Gabe.

Everything was amazing.

The Birch Resort is under new management, and the new manager had only been in place one week when we visited in June 2023. The new manager was very helpful and friendly.

The shared kitchen unit did not have hot water for washing dishes, but the manager assured us that this would be attended to. The parking is out the front, so if you're there for several days, its not an issue, but if you were there for only one night you'd be lugging your bags some distance from the carpark and back again the next morning. This wasn't a problem for us, as we were there for six nights. Also, there was no identifying branding on the front, not even a street number, so we had to ask next door at a competing establishment to find out where we were staying. The branding related to the previous owners' operation, but now its under a new name. I think they'll have it fixed soon

Birch Resort is well managed by The Manager Gabriel, whose professionalism has shone from his vast experience in international standard hotels. The kitchen albeit small, was compensated with it's cleanliness.The free laundry facility was a bonus. I rate it 11/10 in this category.

Nothing. Gabriel went over and beyond in seeing our needs were met. Thank you to your team for your great hospitality. Keep up the good work.