The convenience of the location and the charm of the place due to the history and grandeur. I particularly like the bathroom and the provision of a heater. The old lift - took me back to how it was in the old days and was interesting to experience it.

My meal was too salty one evening (Saturday evening) and as it was very late - I didn't want to send it back to the kitchen as I was worried it was closing. I had the fried chicken and it was way too salty. On that same morning, my friend ordered the zucchini fritters and they were too salty too and had to be sent back to the kitchen. Wonder what's up with the chef or was someone making mischief. The soup was also very salty. My room i.e., 217 had a very lose lock on the door and I didn't feel very safe. I told the receptionist on Thursday evening when I arrived but nothing was done. The toilet seat should also be changed

Pleasant place for solo traveler to stay. Quaint hotel with great history. Great location.

*Problems with hot water not working well. Past reviews have mentioned same problem. *No comfortable chairs. *Room I stayed in is starting to look “tired” and in need of refreshing - e.g. lace curtains torn, main curtains fraying at hem. It would be a shame to allow the hotel to become rundown and lose the reputation it . *Emergency exit info not on back of door as is usual in hotels (had been placed in an info folder left on table). *No instructions for spa bath. *Carpet on main staircase very worn.

Perfect city location, a short easy walk from the train for attending a conference with on site bar, cafe and restaurant. Rooms are private, quiet comfortable with everything you need in toiletries and room amenity, lift access is a bonus for such an old building.

The heating failed. So had one out of three freezing nights but no compensation offered. The kettle had to be used on the floor as the cord on it didn’t enable it to be on a table or side board. Mainly street meter parking, so have to move your car as onsite is very limited.

Elegant and stylish period bedroom with a fabulous modern bathroom.

The pokie machines in the main bar ruined the heritage listed purpose of the hotel. We refused to use that space. Also they've destroyed the comfortable coffee lounge on the front corner of the building which was an elegant space to sit and meet friends when we lived in Ballarat. Now, it's cheap and souless with no atmosphere at all. Again we went elsewhere for all our meals and beverages.

I really didn't like the fact that the pokies room was so close to the bar and restaurant and having to walk through it to reach the car park. It was disturbing to see all the machines and customers glued to the machines, wasting their money. It spoilt the ambience of the hotel. The toast option for breakfast stated there would be a choice of jams etc, but I was given some indiscriminate red jam and no choice.

It is a beautiful hotel. Incredibly historic. The feeling is one of old world charm. Lovely

The thing that irked me slightly is that they had a green policy in which they do not clean the room unless you ask the night before. I had asked the night before but somehow it was forgotten. I needed to ask for toilet paper at reception which on itself was not bad. The feeling I had was the lack of cleaning was more because of lack of wanting to pay staff rather than the environment. It is a beautiful hotel and the staff were lovely and the food in the cafe beautiful but this green policy did seem to stick out

Glorious heritage property in the heart of Ballarat. Decor is traditional with large antique and reproduction dark wood furniture, lace curtains and satin drapes. Marble look bathroom with pedestal basin and ornate mirror. Very sweet vintage lift. Lovely dining room. Half the fun is the beautiful spaces and finding your room. Late 11am check out, complimentary WI FI and water was appreciated.

I had a classic King room, while it was fun for two business nights the room didn’t have much natural light. Window view of the other wall of building. I thought there would be room service but apparently not - so not having a microwave or even a plate or knife would inconvenience me over a longer stay. A tea towel would have been helpful. Fortunately I always travel with a camp cutlery kit. Next time I’d upgrade the room for a bit more space and light.

Craigs Royal Hotel was absolutely perfect from check-in to checkout! The staff were incredibly friendly but also very efficient. Our rooms were stunning. I booked a Royal Suite and my Brother and his lovely wife had a Deluxe King, hence the rooms were a little away from each other but not inconveniently so. They were extremely happy with their beautiful room, and my Suite was nothing short of sumptuous! From the exquisite antique furniture (and besides being absolutely stunning, my four poster bed was SO comfortable!) to the wonderful, relaxing deep spa bath in my ensuite - every luxury we needed was provided. For such an olde world hotel, everything was just magnificent. (The lift brought back a lovely memory from our childhood - It's only the second old lift of its kind that I have ever seen!) The restaurant was more modern but very tastefully decorated and the food was fantastic! We all enjoyed our dinner so much that we went back for brekky - and it was equally up to the mark! 😊 P.S. the secure off-street parking (at a very minimal charge) was invaluable for us too.

There is literally NOTHING that we could fault. This was definitely our very favourite accommodation during our Victorian holiday! ⭐

The whole package was 10 out of 10. From Jackie at the check in who made our two night stay so special, to the staff in the bars and dining room The room we stayed is was better than we could have ever imagined and in fact the hole Hotel was nothing short of perfect. I will never stay any other complex in Ballarat ever again. We cannot believe how friendly and polite that all the staff were to us and ever body else as well. I have recommended Craigs Hotel to a number of my friends already and they are going to ring Jackie when they travel to Ballarat to make the booking. I will be returning in February or March with some of my family for a few nights stay. The place is perfect ans so are the staff. We have never enjoyed a stay like yours so mush on any of our travels. The old period style is done to perfection and really takes you back in time. Everything is so tastefully done. Thank you very much for looking after us so well. Kind regards Sharronne and Peter.

We loved everything. Best place we have ever stayed in. Staff, Rooms, Food. Drinks and the Hotel Decor. PERFECT, PERFECT, PERFECT..

The whole experience of staying at Craig's Royal Hotel was amazing. My room was fantastic, they kept as close to period as they possibly could and l just loved travelling up and down in the gorgeous old fashioned lift with the ladies voice telling me to close both doors on entering and leaving. Everywhere you looked was history, there was a detailed history in your room. The only thing that surprised me a bit but suited me was they had pokies. For me it meant if the weather was lousy l didn't have to leave Craig's.

Absolutely nothing.