We arrived around 9 or 10pm night after having issues with another booking and the staff could not have been more wonderful. I rang ahead of booking to check if there was parking still available for us and the lady on the desk could not have been nicer or more accommodating. We had had a terrible few hours and she completely turned our trip around. Wonderful service, great facilities and a beautiful view from the balcony.

We booked the accessible room as it seems to be the only option for 2 single beds as I was sharing with my sibling (this may or may not be so). The room had 2 small balconies and was spacious and nicely appointed. The location was fabulous close to park and a reasonable walk to the city and good coffee/morning options nearby. As well the restaurant on the ground floor was excellent. Staff were friendly and helpful - overall a terrific stay.

A comment - I am able bodied and found reaching the tap over the ‘kitchen’ sink was high and not easily reached as well the cups/glasses were placed in the highest cupboards - I needed to stand on tip toes to reach & other crockery would have required standing on a chair - for someone with mobility issues this would be very difficult.

It was a lovely hotel in a location that was close enough to CBD that it was a good walk or a short tram ride. It was very close to Melbourne Botanical Gardens and several other beautiful places to walk within minutes.

I unfortunately left a pillow in my room and although I called very soon after leaving it, it was not located and I didn't feel like some of the staff took me seriously when I said that this pillow was very important because of arthritis in my neck. One staff member dismissed me quite briskly, " oh it will never be found" Other staff tried to help but I think it was too little and not quickly enough.

*Accessibility to many St Kilda Rd Trams *Convenience shops reasonably close by *Easy access location for Taxi & Uber services *Great parkland for running , walking ,on other side of St Kilda Rd (continuation of Arthur St) * Rm 609 I would book again & recommend to my friends * Staff very approachable & responsive * Well designed bathroom & great shower * Balcony & fresh air access

*I needed to request a More Suitable room, as the one I was allocated on arrival was completely awful & unsuitable (rm 1101 if I recall) Heavy drapes needed to be closed for ANY privacy /not even sheer curtains against the glare of at least 500 prying eyes from the extremely close next door property. Horrible It was a slap in the face yet again for the solo female. The room was dark & small & dingy…& I had booked early in September *My room on some days could have been cleaner ( the dishes , the cutlery & fridge were cleaner when I left , than when I arrived because I cleaned them )

Spacious room with balcony and small kitchenette and basic amenities. Also a small dishwasher. Walking distance from the city, you can also take a tram. A small grocery store is across the street but they don't have all prices well shown and best before date of some products had already passed so I recommend to go to IGA a bit further away for better selection. Very friendly staff. Wifi works well.

There were no instructions for the kitchen, I had trouble to get the stove working until the staff showed me where you have to switch on the electricity. You also have to request pots and pan from the reception. Our balcony view was towards the wall of the other building.

Stayed 4 nights in 10th floor apartment with two balconies with views of the Albert Park and the bay. The room was clean and modern with good working desk space, kitchenette and on site car parking. If you intend to cook any meals during your stay, you will need to request some pots and pans from housekeeping. Normally apartments of this size have laundry facilities either inside or on the same floor, not that we needed them during our stay and did not ask if they were available on site. If you do not intend to cook a meal there is an in house restaurant and bar as well as other facilities close by.

The pillows were too soft without options for anyone who prefers firmer options. Crockery and glasses are located on shelves high above the kitchenette that a short person would have difficulty in reaching.

Impeccable room with quality amenities (including moccona coffee), insanely comfortable beds, stunning views from 12th floor. The staff were absolutely brilliant and so friendly. Location was perfect with just a 7 minute commute via tram for those with cbd meetings.

Couldn’t think of a single thing.

Room was spacious, excellent balcony view, comfy and spacious bed & was amazing that we had a bath/shower because it meant we could relax our muscles after long days. The staff were friendly, respectful & really accommodating coming up to and during our stay.

Casting wasn’t any good and couldn’t switch the taps over to fill the bath so had to use shower head, and no control of air con, not sure if it was on or off or working at all.

Everything was wonderful. Friendly welcoming staff, modern decor, immaculately clean, huge rooms with full kitchen facilities, fantastic view, super comfy bed with dreamy pillows! Central location for trams to go all over Melbourne. We would definitely love to stay again.

Nothing.

Great location, spacious and comfortable, friendly staff

The balcony door has a faulty latch and we got locked on the balcony without our phones. Luckily a man two floors below us was on the balcony too and called reception for us. We reported the incident and was advised it has happened before and they didn’t seem concerned about it. It was a scary experience for me and they really need to fix this or at least warn guests.