Convenience Staff also put a microwave into the room due to staying two weeks and gave us an extra ticket for room service Towels are fluffy and bed is comfortable

Carpets create a musty smell The door was really heavy had to use my whole body to push it open The fan in bathroom is really loud and isn’t separate from the light switch so if we got up early in the morning to use the bathroom it can be a bit of a hearing shock Heating system made a lot of noise like it could be giving up on life

We travelled with a service dog and 2 people with disability. The staff were wonderful, kind, and super thoughtful. They put out a water bowl and even made a little bed for our pup. She was working exceptionally hard during our stay, and we were all very grateful to have a welcoming, safe space to come 'home' to. Thank you for being so thoughtful. We really appreciated it. Would highly recommend.

Nothing really. Everything was clean and easy to access. Being able to come and go easily was helpful and it was perfectly central to where we needed to be.

Good size room. The staff was very helpful and understanding.

We arrived pretty late (close to 10pm). The temperature outside by then was about 7C. Both our rooms had their window wide open, so the rooms were really chilly. Especially for me who never worked out the heater - cold night but probably from my doing. All this to say that I am all for airing the room but maybe in colder weather if by 4pm or 5pm people still haven't checked in it would be good to routinely shut the windows.

Really helpful staff when my flights kept getting delayed and I ended up checking in at 11.30pm. Thier flesibility and quick resonses helped! The room is quickly made nice and warm but I like being able to air it during the day by opening a (secure) window for fresh air. The beds are fantasticaly clean and comfortable.

A few item such as a plate, bowl and cutlery would be good as it doesn't serve food.

So clean. Spacious! Plenty of surfaces for all your 'stuff' which is rare. I couldn't hear any traffic.

Bathroom suggestions. In room 105 there's a step up into the shower which I didn't see and hurt my big toe. Might I suggest some reflector tape on it. The exhaust fan in the bathroom needs attention - you can hear it working but it's not at all effective. The shower recess needed a good scrub too - probably as a result of an ineffective fan.

Helpful and knowledgable staff. Lovely clean and very comfortable big beds. Easily able to get more supplies as needed - I personally like the way you can choose when to have your room cleaned and serviced.

The lighting system is a little strange for the family bedroom - would be good to be able to turn off lilghts over beds iby pairs. It would be great to get some food services back.

Chose location due to proximity to public transport for daughter who met us there. Well positioned to Eastlink, Eastland and ultimately our destination on check out (family wedding in Warrandyte.

Our room was on the second floor and there was no lift. Receptionist checked whether we could swop to ground floor but not possible. I hadn’t thought about access with my dodgy hip.

Size of room very large. Liked the large mirror with bench underneath which was useful to do my makeup. Open underground car park easy to access and leave. Short distance from reception to our room. Short distance from car park to our room. No traffic noise and no noise from other guests.

Bathroom a little small. No microwave in room.

Nice Big rooms plenty of space. The parking is great if your got a car. Good shower. Close to Railway station and 3 hotels are near by. Large East land shopping centre is about 2 Kms away.

The worst Pillows in the world.. There budget pillows Budget Budget Pillows .. Big tip bring your own pillow.. In saying this i will be returning and other wise very happy with the place and good price ..

Room size was excellent Clean and comfortable 2 x QS beds for myself and my son was great Quiet Room heating was great

No microwave No on-site dining or breakfast provisions/ options Underground parking was tight No lift facilities to get from carpark to room... had to carry luggage up 2 x flights of stairs