Everything about the hotel was excellent during my stay. I had King Room with Panoramic View and it was superb. Breakfast was first class with a wide selection of foods on offer. Staff were friendly and helpful. Location was ideal for access to the city and Swan River area and it's right next to ferry & bus terminals to go further afield. I highly recommend this hotel to anyone visiting Perth.

It is located in a busy social area and it might be a bit too noisy at night for some people but that was only a minor irritation on my stay as places close up reasonably early.

Stayed here while on holiday from UK, and experienced a first class hotel in a fabulous waterside location with stunning views from our room, the restaurant and the rooftop bar. Staff were so friendly, welcoming and exceptionally helpful and the room layout and facilities were fabulous. Dinner in the restaurant was delicious with 1st class service and choice, and breakfast was just as good with an amazing choice in a truly lovely setting with views across the bay. Can't praise this hotel highly enough and we hope that we can find time to return again, absolutely fabulous experience and thanks to all the hotel team.

Nothing to dislike whatsoever

The staff were extremely friendly and helpful, especially "Princess" Belle. The room was a good size, well maintained and we had a fantastic view of the park and downtown. Location was great too, next to river and 1 min from the bus stops (for the free bus within the city as well as tourist pick-up if you booked any local tours). It was about a 7 min walk or 2 min bus ride to the CBD shopping street. We liked that it was near enough but not too near so not crowded with people.

We had a little issue with our room door in that if it was left open too long, the auto lock doesn't "click" into place after you close it so it could be opened from the outside, so that was scary when we first discovered it. Maintenance came up and checked it and explained to us how to "reset" it. Both maintenance and housekeeping personnel who attended to us were super nice and helpful but it is still a watch-out as it is a safety concern.

Great views from our River view suite. Large room with excellent furnishings and stand alone bath. Bed was very comfy and extra milk was etc provide quickly on request. Breakfast was included and was good range of food choices. Food in roof top bar was good for light bites and reasonable price.The chicken skewers, sliders and fries were all good. Make sure to go to the Perth Mint as reasonable cost and great visit that only takes hour or so and easy walking from hotel in 15-20mins max.

It’s a city centre hotel. Pool has limited sunbeds but we never had problem getting one. I expect in high summer this could be a problem

Very nice night / early morning receptionist, I think his name is Louis.. I had huge flight issues during the night ...and just went back to the hotel..Louis did EVERYTHING to find a new room for me..and the hotel was super full, he checked, he called, he asked colleagues...and sister properties, he was the nicest and most engaged receptionist ever!!! and finally he managed ..and I could rest a bit ..before going to the airport again. Thank you Louis, you really helped me!!!

The breakfast receptionist, an asian gentlemen was very kind and patient, but he needs help..at least on weekends when the queue is long..

The hotel is in a fabulous location close to the river and ferry transport. The staff were lovely on reception and at the breakfast buffet. The breakfast was very nice - lots of choice. The view from our room was beautiful over the river, it was clean and the bed was comfortable. The room was quite spacious (King room with panoramic river view) and had everything we needed. Tea and coffee making facilities were great.

Reel Kitchen on floor 2 was spacious with river views but what a rip off. The evening meal SHARE plate of scallops (we are a couple) at $27 consisted of THREE scallops!! Eat your breakfast early if you want to miss queueing as there are not enough tables for guests and not enough staff for the rush after 9am.

I loved the views from our room and the decor in the room was the best that I have seen, and we have stayed in many hotels throughout the years.

The bed and pillows were very uncomfortable for those with joint pains. Would have preferred a table with chairs instead of desk to accommodate for those who would prefer in room food service. Would suggest a complimentary minivan to take people to and from car parks as you have poor parking arrangements and walking a fair distance in the heat is no fun especially for those with disabilities which can be a big turnoff if you wish to return again.

Location Clean and comfortable bed Most of the staff were very friendly. Ok breakfast

Lotion bottle for body and hair conditioner in bathroom were empty , we only stayed the one night so didn’t bother asking for a refill however for the price of the room we shouldn’t have to ask . Breakfast was a bit manic the manager appeared stressed shouting at staff to clear tables and was very short with some customers but appeared friendly with other? he sat us at a very small table outside the dining area , we noticed a empty table within the dining area and asked to sit there ? Was told we would have to wait until a table was free, we did feel and notice that he showed favouritism to some but not to others .

The view from our room was amazing. On the 6th floor overlooking the river. Perfect location to restaurants and bars and to the city. Room was amazing and the beds where so comfy. I liked to the extra safety latch on the front door. Not that there is anything to worry about because it's a safe hotel but just piece of mind. Overall would definitely recommend and would definitely stay again. It was a beautiful place to stay.

The windows in the room and the shower had handprints on them. More at the top end of the window.. It wasn't just a mark it was full on handprints. Pool could've been open later maybe till 2100 I thort 1900 was a little to early. Nice soak in the evening. But must have reasons for it so not a deal breaker.

Loved the unexpected text messages, such a lovely touch. All the staff were helpful and happy. From the minute you walk in the doors every experience was wonderful. And the views!!! We dine in on Sunday night and the food was unbelievable. Both the breakfast box and the dine in breakfast had many choices. We could have just stayed all weekend inside but it was a sunny weekend!! The central location made it easy as this trip we decided not the hire a car. Everything is very close by. We are so happy with our weekend stay.

Can not fault anything!!! Maybe a coffee machine at the bar on floor 18.