Location is superb. Right in the city center, walking distance to all major sights and still with parking options. We were lucky and got a parking spot right outside the hotel on the street (free on Saturday after 13.00 and on Sunday). Breakfast is delicious with a large selection of food and despite being a bit pricey I'd go for it again. Our room was comfy and more than adequate in size. Also having a bathtub was great and relaxing.

The heating. It was sooo hot in the room. We turned off all radiators and it still felt like 30 degrees, which was not great for sleeping. Also the pillows are so flat it's pointless to even have them and an annoyance if you're used of having a bigger ones. The room windows don't get covered well, so at night street light does come in. Not great for light sleepers. We'd be happy to have at least a kettle. Sadly, there's nothing there. And lastly, the room is pretty big and with high ceilings, which is great. However, it feels like the decorators forgot to fully equip it and put some soul into it, so we felt the room is just a bit bland.

This hotel carries the flair of a 19th century Grand Hotel into the 21st century combining traditional aspects with contemporary features. The service impeccable, the interior design has a modern twist, the rooms are spacey and bright almost like a loft, radiating a minimalist urban vibe with some reminders of the 'grandness' of old hotels. The breakfast is fantastic, though I am not a big eater in the morning. Upon request they made coffee from the proper machine, which is a delight as even good hotels usually serve awful coffee. The location is fantastic, directly next to the Kunsthaus, and the city center.

Everything was great

This hotel is a great place to stay. The location, the staff and the facilities are all perfect for a stay in Graz. The hotel is about a 5 minute walk to the centre and a 10 minute walk to the clock tower steps/lift. The staff were all really helpful and super friendly, we felt comfortable throughout our stay. Special thank you to the lady at the bar that got a map and helped us plan our 2 day itinerary, much appreciated. The rooms were super comfortable, just be aware if you're travelling with family like I was that the showers are not private, there's just glass bricks around it so completely see through, it's not a big issue though. Checkout was super quick and the carpark is just behind the hotel. Really recommend this hotel, well worth the stay!

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Breakfast was not included, and we generally prefer to have breakfast in local cafes, but the room was beautiful, with a very nice view of the river and the city - there's a specialty coffee place nearby. The hotel itself is charming. I recommend it to everyone who travels to Graz. Great experience overall.

The lack of free water is frustrating, and there is also no coffee or tea available in the room, but overall, we were really satisfied and happy about our stay. The TV was a bit outdated and didn't have Netflix on it - which I personally noticed only because one day I didn't feel so well and stayed in the room during the evening.

Great location and friendly staff

Would be nice to be able to have hot water / kettle facility in the room as being English we like to be able to make tea or coffee in the room. Also the restaurant menu in the hotel is a bit pricey and limited choice and did not seem open during our stay but maybe that was because the Christmas market was on. There is a cafe next door though and plenty of other places to eat. Graz is fabulous and it’s a lovely hotel with great location. Would definitely stay here again.

I have stayed there before and yet again, it was wonderful. Wonderfully comfortable bed and comforter. The rooms are very clean and inviting and there are cute and quirky little details to find and explore in the rooms and common areas. Also the location could not be better. The breakfast was outstanding. One of the best ones I have ever experienced in a hotel. It was a public holiday and breakfast was served until 1pm, so it might have been an upgraded version from the usual breakfast.

We very much enjoyed our two-night stay at this attractive, historic and comfortable hotel in the beautiful and interesting city of Graz. The location is excellent, a short tram ride from the main train station and with the scenic part of the city in easy walking distance. We had a spacious room with a view of the river. The hotel personnel were friendly and helpful, and the breakfast was truly outstanding

Our room had a shower only; we would have preferred a bathtub as well. Also, we would have welcomed more working sockets for our chargers and other electrical gear. Otherwise, we had no problems or complaints at all.

Location. Our room was quiet (it didn't face the street). Decent air conditioning in the room.

The hotel car park is charged at a 50% higher rate to those who book through Booking.com than to guests who book directly with the hotel. And it is rather expensive parking. No doubt this is aimed at encouraging direct bookings.This higher charge for Booking.com users was not made clear on the Booking.com site. Discovering this when checking out was an unpleasant surprise and while not a big deal in the greater scheme of things, it was an irritation. More customer focused communication about this by the hotel would have helped. The hotel breakfast seemed expensive compared to the excellent breakfast cafes beside and behind the hotel. The wifi in our room was only just functional.

Junior suite was great. Room and facilities were superb, fantastic restaurant on site for the best food we had whilst in Austria. Conveniently located by the river and public transport links into the old town and greater area.

Parking was moderately expensive and the car park is in a building separate to the hotel. AC in the room but it was old and couldn't fully contend with the external temperature being >30C.

Probably one of the nicest hotel I've been in. Staff is amazing, location is the best (just across the river from center), and they have a great restaurant in ground floor. Rooms were interesting, we stayed at the smallest/cheapest version that has a walk in shower connected to the sleeping room, but it is very well done, so it is a feature, not a bug :) will stay here on my next visit!