The location, since we were traveling by train, was perfect. It helped us explore the "non-turisty" area of Salzburg. It gave us opportunity to explore local restaurants and meet great local people. The hotel accommodation were excellent. The layout of our room was inspiring; industrial, and yet, contemporary. Next to Salzburg Central Station and yet was quiet, which allows you to rest during the night. When return to Salzburg, we would stay again at arteSalzburg.

Only one staff was welcoming. A young lady that wears a hijab, I did not get her name, welcomed us every time she saw us during our stay. Everyone else were too busy doing their work or ignored us for completely. We weren't able to open the window shades in our room, I enjoy day-light. A bit pricey.

Location Clean rooms Beautiful room view Helpful staff Mini bar free of charge welcome fruits and water in reception

Kettle not available in the room No hot beverages to drink in the room Not for family with kids ( no shower privacy ) Small room

Breakfast was sumptuous and you are aways greeted by friendly staff at the breakfast room. The people are the bar were also friendly. The view at the breakfast room was superb, overlooking at the old town and Fortress. Rooms were quiet even though its facing the train station.

There is a particular staff at the front desk that has spoiled our overall experience in Arte. Everyone and everything has met or exceed our expectations except this man at the front desk who is extremely unhelpful and condescending. When I asked for help around the city when we first checked in, he was even reluctant to tell me simple things like the opening hours at the market. And on another occasion when we asked for an ice bucket, he simply responded they he cant bring ice, but stopped at that. We have to asked him again if there is a place we can get ice, then he said at the bar. This guy shouldn’t be at the front desk and spoil the experience of guests and subsequently provide a bad review because of this one person.

The location of the hotel is close to the main rail station and within an easy walk of the Old Town, with easy walking access to the river and the surrounding hills. Plenty of good cafes within a couple of minutes' walk. The room had an amazing view out across the city to the fortress. The rooftop bar was excellent....staff all good and the views from the bar are fantastic. All in all an excellent stay.

We didn't use the sauna, but would have used a pool if there had been one. We did change rooms as the original one allocated did not have the seating area we had expected....but this didn't really cause any real issues... we were able to change with no problem and still had the brilliant views.

Excellent location, just 2 mins walk from the train station and bus station. Clean room with nice view of the mountains and trains. The hotel is a high rise building, so if you choose a room on higher floor you can get a nice view of the castle and mountains behind it. The hotel also has a pretty decent breakfast buffet on top floor (which again gives an awesome view). A rooftop terrace and a bar is also available for guests.

No restaurant in the hotel to order food, but this is not a big problem as there are many good eateries nearby at a walking distance. The situation with washroom is a bit weird as there's no door to the washroom. Its just an open area with a glass separating the bathing area with the rest of the room. So if you're not a romantic couple, it's going to be pretty awkward 😜.

Super modern hotel with full viewing glass on one side. I reserved this hotel for two days for my family of two adults and two children and got the top floor room with 180 degree view of alps and city view. I traveled on train so took this hotel because of its proximity to the train station. It was raining but I can walk to this hotel without any umbrella, right outside the station. Breakfast is very yummy and the staff are very friendly.

The shower got only a glass partition without even a curtain. WC got no wash basin inside.

Really new property. I was on 12th floor and had nice view looking to the west and Northern Alps. Shower was absolutely wonderful. Room was quiet from street noise. Bed was perfect and pillows had a couple choices. Hotel is about 500 feet from train station which was perfect for my early morning train departure. The main bus station is also about 500 feet across from the train station. I had the Salzburg Pass, so buses were free to me. I could walk from hotel to bus station and be on bus right to old town. I walked from Old Town twice and it was 15 minutes. This is one of the nicest rooms I've ever stayed in. I thought it was an exceptional deal for the price. The fabulous bus system that shows up on Google Maps with location and bus numbers, totally removed my impression I would be too far from old town. Super friendly staff !!

None

The size of the room is spacious and the staff especially at the reception is very friendly. The design of the room is also nice. Location is very good; there are many restaurants nearby.

The room could’ve been cleaned better. Looks like they have a serious problem with managing the whole facility especially housekeeping, which is pity because the room is very nice but not well maintained. On the bottom side of the shower has yellow stain, table is not cleaned properly, garbage can is extremely dirty and wasn‘t emptied everyday though i had thrown a lot of garbage into it. Opened-shower concept is cute but it‘s not very practical. Other than that, everything was great.

This hotel was an absolutely amazing stay, situated no more than a 5 minute walk from Salzburg train station and a 10 minute walk to the near by Mirabell Garten, it is the perfect location. The room itself was super spacious and I had booked a mountain view room, which shows you the beauty of Salzburg and the surrounding mountains. The room was so spacious, definitely the largest I have stayed in on my recent trip across Europe. The bed was super comfortable and just what you need after a busy day of exploring. The Toilet and bathroom are separate, which I really like and the shower was an amazing rainfall shower, which was super relaxing. The breakfast is also extremely delicious, with the options of both hot food and continental breakfast, a great way to start your day, with breakfast being on the 15 floor, you get the most spectacular views first thing in the morning, it would have been nice if the roof top bar was open, but im assuming its due to it being out if season and weather conditions. As we did have some snow when I was here. The bar is on the 14th floor and you also get a spectacular view of Salzburg and the mountains. I would absolutely love to stay here again and plan on doing so on my next trip to Salzburg.

This property is well located with public transport close by and a short walk to Salzburg old city. Staff were friendly, helpful and courteous. The room was clean, comfortable and a good size with great views of the mountains and castle. The breakfast on the 15th floor with magnificent views of the city and mountains. It was buffet style and had a great variety of food, hot and cold. They also provided gluten free bread upon request and dairy free yoghurt.

At check-in, I wasn’t informed of the charge for breakfast. It was an extra charge.