The location was ideal, the staff was very friendly and helpful. The room exceeded our expectations. The breakfast was value for money, delicious and constantly replenished. The kitchen and wait staff were patient with all clients and were very accommodating to all needs. The Hotel presented really well. Common areas were very clean.

Due to a mix up in communication between staff, the room was not ready. In order to accommodate us, the room was cleaned straight away. However, this unfortunately was not to the standard of what the next day we discovered. After that little hiccup, the room was cleaned to a very high standard.

Beautiful chic late 80-mid-90 style. Very romantic... Feels like walking in a movie of that era. There is attention to detail like freely offered slippers for instance.

Kids found the rooms old style (we found it nostalgic 😁). There is some odor hinting the rooms have been smoked in in another era (fyi: all rooms and hallways have carpet, perfect for soundproofing, but...). Might have triggered kids reactions. To be fair: far subtler than some iconic hotels we have been in. Parking has a camera and there is a low fence separating it from the street (which is good). The parking entrance has no door, gate or barrel which feels less secure. I'd say parking safety woks on cam and Salzburg city being a safe place. Noted we were sensitive to the subject as the place was just a stopping point on our itinerary and most belongings remained in our car.

The breakfast was very nice and so was the accomodations in the breakfast room. The breakfast food and selection was very good. The hotel location is an easy walk to the train station (except when there is a foot of snow on the ground).

We typically stay in Hilton hotels, so have gotten use to the larger, more modern rooms. This was a very typical local European hotel room, which are comparatively smaller than what we have become accustom to in large commercial hotel chains. But the room was very clean and room service adequate. We spent very little time in the hotel room, spending the majority of our time touring the city, so it was more than adequate. If you just like to sit in your hotel room and spend time at the bar or lounge, this is not likely the best place for you.

Lovely little hotel located in a convenient location, 5 minutes walk to the main train station and 15 minutes walk to the town. Supermarkets nearby around the train station. Nice clean room, lovely beds and linen.

Didn’t reply to my messages before we arrived. Arrived 45 minutes before the check in time but wouldn’t let us check in because of the 2:00pm check-in rule. It was very helpful that we could leave our luggage, however we had to leave it in an unsecured area in a corridor because the luggage room was full. Heating was set too high in the room and we had to keep on opening both the outside and inside doors to cool the room down (could not adjust the central heating).

We recently stayed at this hotel following an unexpected change in our flight, which redirected us from Salzburg to Linz due to a storm. Despite our late arrival, the night porter warmly welcomed us with freshly made cheese sandwiches, a gesture we greatly appreciated. The room, while somewhat outdated in design, was highly practical, comfortable, and clean. This slightly retro charm didn't detract from our stay. In contrast, the bathroom and toilet were modernized and met all our expectations. Breakfast was satisfactory and aligned with what we anticipated. The staff throughout the hotel were friendly and helpful, contributing to a pleasant atmosphere. The location is ideal for exploring Salzburg, situated just around the corner from the main railway and bus stations, making it a mere 5-minute walk. This convenience, combined with the hotel's overall quality, makes it an excellent and value-worthy choice for anyone visiting Salzburg.

Hotel was easy to find and in a good location. Easy walking distance to the main town centre, station and attractions. Parking was made available in adjoining buildings. Staff very helpful / welcoming. Room was spacious and had the required amenities for a short stay. Comfortable beds, clean room spacious room.

Felt the Hotel was a little dated for a 4 * hotel. Our rooms bathroom was functional and clean, but could do with updating. Compact lobby / bar area.

It’s a 5-min walk to the train station so it is very convenient! The bonus was that they were pet friendly so we could have our dog with us for the trip :)

Room service was done daily, but some things were not replenished when finished (such as instant coffee and shower gel), and was not brought after calling reception as well. It wasn’t that big of an issue though, still a very pleasant stay!

Good value for money, rich breakfast, in a 3-bed room none of them was sofa, so all beds were comfortable, parking lot. 15 minutes walking from center, you don't need public transport.

We had to pay everything upon arrival, parking, breakfast, city tax - it is rather unusual.

The hotel is located in a quiet area near the train station. There was a tram stop at the end of the road and other trams could be caught from the train station that went into the centre. The decor was old fashioned and we had old fashioned keys with heavy key fobs on them, which we had to leave in reception. Breakfast was quite good with a good range of food.

The shower head was a hand held type over the bath, not fixed to the wall at head height, which made it difficult when washing my hair. They said they could look after our luggage for the morning, but our suitcases were just left in a corridor next to the reception area, which we did not think was very secure, but they assured us it was OK.

Staff, breakfast and bedroom were all excellent

Like all European hotels English TV channels are limited to a couple of international news channels. Some more entertaining controls be welcome. Tea tray was limited to green tea or white coffee. And milk was not always replenished. Black coffee and black tea would have been nice