The spa facilitates were amazing and the reason we would come back. The food was good too. They had a couple of choices for vegetarians, however some issues with ordering (see what we didn't like section)

The room we had was quite small, but sufficient for a few nights stay, however the lighting is very poor, the hairdryer was the old style that you have plugged into the wall and cuts off after a few minutes and the shower door broke off. I think the hotel needs to update these aspects to really match the quality it is selling the hotel at. When we were ordering food, there was a lack of clarifications, e.g. they asked if we wanted salad with one of the meals ordered without explaining this would cost more and when ordering fries I asked for small portion but they provided large (which i assumed was small as thats what i asked for but realsied was not as ordered the same the enxt day. , These are minor things, but felt like they were just adding stuff on that could be charged more.

The staff are wonderful, beautifully dressed in tradition Austrian clothing. The warmest welcome from the owners, delicious food, Piotre the gentleman at the bar was amazing and made us feel so special. The staff at dinner were so knowledgeable on local wines. We sat in the Burgerstube restaurant and the traditional decor Enhanced the evening. Delicious schnitzel! The best breakfast you could wish for. So much choice we were pleased to be there for three nights so we could try and sample most of it. We were there for a special occasion and had superior double rooms, the views of the mountains took our breath away and amazed us every morning. Fantastic coffee machine, quality bedrooms with so many finishing touches that made our stay so amazing. Fantastic shower, comfiest beds, balconies over looking Untersberg and the spa. The Spa facilities were beyond luxurious and we spent as much time there in between activities as possible. My daughter enjoyed the playground too. We had the best time and didn’t want to leave.

Nothing, it was faultless

SPA is amazing! One of the best SPA I have ever seen. It was a bit different that there was an adult only section (but I understand that it is common for the Austria). The pool in general area was amazing as well. There is pool inside that leads to outside pool. The atmosphere is amazing, everything is spotless clean. Adult area is also amazing, the view out of sauna is outstanding. You can relax and easily spend 3-4 hours there. We would definitely come back again! The staff was welcoming and friendly. The breakfast was delicious as well! We would definitely come back!

The room is a bit outdated. You can feel that rooms have not been renovated for the past 5-7 years. However, it is fine. Also, it happened that in the morning when we stayed some sewer cleaning happened outside of the building, it smelled horrible (even in the room, our room was oveerlooking the pool area). I doubt that it happens often and I understand that it should be happening time to time, but the smell was horrible for a few hours.

Almost everything was perfect !!! The facilities are great, the room with the balcony was big with a gorgeous view. The hotel itself is super clean And modern. The stuff is nice and welcoming. Free parking an 15min drive to city center.

No free water, tea and coffee in the room ! For this level of hotel and the price we pay I would expect to get it free daily. They even charged me for the coffee capsules, though it was 0.5€ only, but in every hotel you get it free. In addition no kettle in the room.

The hotel and spa are wonderfull! We had a very confortable room faceing the pool with a nice view to the mountain. Very good breakfast with a lot of tasty things you could choose from. Great playground. The kid really enjoyed it. We loved our days at Laschensky and would definitely come back again!

Would be nice to have the option on booking the room to choose also a standard double room for 2 adults and a toddler

This hotel is literally in the middle of nowhere but it was still full. Excellent large rooms with great views, coffee machine, comfortable bed and a lovely balcony with furniture. My room had a large bathroom but no bath just a shower, there were good quality toiletries available. Excellent dining experience that could be enjoyed outside if the weather was suitable or in a large dining room if raining. A huge pool and spa complex was available for guests. Breakfast was very good with an extensive choice, if booking this hotel do include breakfast as there is no alternative in the immediate area. The staff were friendly and checking is was a breeze.

The hotel was great our family room was massive, very comfortable and clean with amazing views of the mountains. The staff were so friendly and helpful on the front desk, in the restaurant and at the bar. The spa and pool facilities were great and the kids loved the pool and so nice that it is still warm when outside in the cold.

Nothing everything was very good

Everything! Exceeded our expectations.. The staff were all extremely friendly and helpful. The room was a great size and the bed was comfortable. The pools and sauna were great, what we really liked was that there was an adult only area, which was perfect to relax. The gardens were beautiful and the sunbeds were the best place to relax in the sun. It was even possible to order drinks and snacks from the sunbeds. The sauna was beautiful and had an eye to detail and the food in the hotel restaurant was scrumptious. The whole hotel had a beautiful interior, very modern and luxurious but with a relaxed atmosphere. We loved it so much that we have booked again for next year.

That we only stayed for one night.. But will be back and can't wait!

We enjoyed our stay a lot. The room was quite spacious, modern and the beds very comfortable. The adult spa area was well appointed and not overly crowded. The hotel is very child-friendly and has a big playground outside. However, almost the entire spa area and the hot tub are only for adults, so it was a shame not to be able to visit all of these areas with our daughter.

The indoor-outdoor pool was not quite warm enough to be comfortable (in cold weather). Everything was generally quite stylish and modern, though a few things were not quite as luxurious as we expected (i.e. the towels in the room were quite scratchy and the soap in the bathroom was not particularly nice). Small details like these make the difference (for me) between a "normal" hotel and a luxury hotel.

The facilities are superb, so clean. The pools are amazing. Staff were fantastic. The most relaxing few days.

The only issue for us was the food choice, it was a bit limited for vegetarian. The quality was excellent but would just have appreciated more options and maybe more lighter lunch choices as we loved staying around the pools.