Photos on line are accurate for room descriptions. Room size, quietness, view along the coast, bed size and comfort. Cleanliness. Helpful, friendly staff. Plenty of storage in the triple wardrobes x 2. Large bathroom, big bath, rain shower. There are a few plug sockets which take various country's plugs, but, advisable to take a 2 pin Euro adaptor/convertor for convenience. There was a U.K. and U.S. type socket too. (Note, no USB port). We enjoyed the location, opposite the Baku Eye and Deniz shopping centre. A pleasant walk through the lovely parkland heading into town. Good base for F1 weekend. Takes about 5 minutes to reach the Baku Eye Wheel taking the underpass. (10 manats per adult for a ride). 10 minutes to reach the funicular, carpet museum. 40 minutes walk to reach Ashberon grandstand (the furthest from the hotel, but, you get to experience all the fan zones). Taxis can be arranged at the reception, if you need to get to the old town area. 10-26azn per trip depending on car standard, size. Bolt app is helpful. Nice bar and terrace area, with restaurant attached. Friday evening dinner, male host was super. Breakfast staff everyday & maitre d were great. Female hostess that served us Sunday evening, was super. Food was of good quality, reasonably priced. Breakfast was enjoyed, slightly different options daily, plenty of food choice, yogurts, muesli, cereals, porridge, salads, fruits, pastries, breads, cheese, cooked dishes, egg choices, juice, you will not be hungry. The chefs are great! Tables are cleared, cleaned in good time. Tables are spaced apart adequately, no big queues for breakfast buffet, despite being fairly busy. Housekeeping, respected the 'do not disturb' and 'make up my room' signs. Room was cleaned well. Lady at reception, very helpful on Monday, arranged our driver to the airport, your team are so nice. Concierge helped with luggage. Basic wifi available, good speed.

Some minor room issues, nothing serious: Plug socket near a mirror would be useful, for the use of the hairdryer. Shower had a little dribble from the pipe, not serious, still had good flow. Kettle, on the tea & coffee tray, had no plug socket next to it to facilitate its use. Hand towel and towel rail next to the basin in the separate toilet cubicle would be useful. Lightbulbs in wardrobe area not working upon arrival, but, staff are keen to address issues notified and will fix the problem. Coffee at breakfast is limited to a dispenser of filter coffee, it is okay. Cappucino, espresso, latte etc cost extra. It should be a smaller surcharge for an add on coffee, at breakfast. Charging 14azn extra for a cappuccino, for example, is excessive in my opinion.

I came to Baku with my family. From the beginning of the stay, the staff were extremely helpful and supportive. They welcomed us warmly. The rooms were clean and all the facilities were working completely fine. The view of the hotel was really nice facing Baku Eye and sea view. The lobby area was also really cozy and nice. We also opted for daily breakfast buffet, in which we had many great options. The food tasted fresh & yummy always. Their service was top notch! I would like to thank specially Mr. Safar who was always willing to help us at all times and really understanding. Also, the staff at the restaurant Elvin and Ozkhan made sure that the service is great. These people made our stay super comfortable. Thank you Sheraton team for a wonderful experience. 😊💕

Everything was great.

Great location, very good and rich breakfast, front desk and restaueant staff was sweet and attentive

Cleaning service didnt wipe the floor in the bathroom even once in 4 nights stay although overall room was nicely clean

This was our second stay in this hotel and would visit again. Good location for walking to the Old Town and along the Boulevard. Beautiful hotel, which is clean and the staff are friendly, particularly the excellent Vitaliy and Elbarzi in the restaurant. Also, the extremely efficient and conscientious waitress who works in the bar and restaurant at night was exceptional at her job and deserves recognition (I didn't get her name but she has dark hair, always tied back) The chefs at breakfast were always pleasant and helpful and keen to cook for you. Good choice at breakfast.

We did have issues with basic essential items in the room not being replenished on four occasions. We had a problem with a booking in the spa, but the receptionist was very helpful and sorted it out for us. Its a shame there isn't swimming pool and a bigger gym, the gym is extremely small and again towels and water were not replenished regularly. The tea at breakfast was very week and coffee not great. Limited vegetarian/vegan options on the menu so only ate in the hotel at night once during a 10 night stay.

Big bed nice view good location nice room service and helpful employees from the reception to restaurant.Safar help us a lot.

The carpet in the room is little bit old but it doesn’t matter

Everything is great . Greetings, Akram, I would like to express my sincere gratitude for the excellent service you provided us at your esteemed restaurant. The warm welcome and quality service were exceptional. We truly felt your care and dedication to customer satisfaction. I am grateful to you and all the staff for the good treatment. I wish you continued success and excellence. With best regards and respect,

I liked the location with all the staff are friendly. Dear Mirza, I would like to thank you from the bottom of my heart for your wonderful and friendly service at the restaurant. My experience was fantastic because of you, and I greatly appreciate your attention to detail and your dedication to providing the best service possible. Thank you very much!

One of the best hotels we stayed at in Azerbaijan. We did a wrong booking of 2 rooms but the staff was really really kind to cancel one of the rooms and refund fully. They made sure our stay was great in every possible way. View of the ferris wheel was beautiful from our room. Nouran and another girl who's name i cant recall were so hospitail. They were sweet and reallly kind. Infact each and every staff at the reception were just great. From kanan to chirstina to the girl in scarf all of them were great. Definitely you will not regret your stay at this hotel. Breakfast was great at the hotel. Extensive and delicious. Upon asking we did get hot chocolate for kids and fresh orange juice for us. View is beautiful from the breakfast area as well. There beds were very comfortable and clean.

Nothing that i could recall. Only if the room size was a bigger it would have been an added benefit

I had an incredible stay at the hotel! From the moment I arrived, the staff went above and beyond to make me feel welcome. A special thanks to Mr. Zaur, Ms. Fatima, Mr. Ahmed and Ms. Leyla who were all exceptionally professional, friendly, and helpful. Their attention to detail and dedication to providing outstanding service made my stay truly memorable. I felt like a valued guest every step of the way. The service was top-notch, and I couldn't have asked for a better experience. I will definitely recommend this hotel to anyone visiting Baku and look forward to returning in the future!

Our stay at the Intourist was comfortable. The staff at this property is extremely helpful, courteous and a delight to interact with. From the people at the reception helping us check in, to the one who helped us with our luggage, to the chefs and the staff greeting people at the breakfast area, everyone is very helpful and go out of their way to ensure you have a great experience. The rooms are very comfortable and have an amazing view of the Baku Eye and the sea. The cleanliness was immaculate too. The breakfast spread though could be better as they don't have a lot of options for Vegetarians or non meat eaters. Overall we had a great stay and would love to go back when the opportunity arises.

The breakfast spread though could be better as they don't have a lot of options for Vegetarians or non meat eaters.

great staff & Value for money & its got a Dubai quality in how the hotel is ( sorry, i live in DXB). thank u guys. next time, i come back to Baku, i will book agn the same hotel. + the greatest asset, its the staff.. very good attitude. the Restaurant = super great food. ( Pls take into consideration for the Muslim Guest, if u can recognize from the name that they are muslim, put a prayer rug, temporally in the room... its only a suggestion not mandatory).. i loved the stay & will recommend

For the business traveller , 3 things u need to work on ( especially from overseas) 1. send , email to the client, if they need pick up at the Airport .... THAT IS PRICELESS...coming into a new city and taxi's at airports all over the world will double charge u. 2. When u get into the Hotel , there should be a sign, indicating business center ( the Biz traveller can print out his/her Agenda for a meeting or other docs) 3. A hotel taxi that the client can book for several hours, to do all their meetings for the day. Thk u again