From start to finish, this hotel delivered an unforgettable experience. The check-in process was smooth and welcoming, setting the tone for a luxurious stay. The room was beautifully designed, spotless, and equipped with every modern convenience. The dining was outstanding, with every meal crafted to perfection. The staff were attentive, accommodating, and made sure every need was met effortlessly. The facilities, especially the spa and pool, were pristine and relaxing. This hotel truly defines 5-star hospitality. I can’t wait to return!

The staff was extremely polite and smiling, we got everything we needed for both our children, which is not a common practice. They even provide full baby necessities - chairs, food heaters, stools and potties.

The food at the Bistro restaurant was very mediocre for the price. Also, although the service was great, it is weird that you have to pay for the outdoor pool, while staying at the hotel.

Extremely friendly staff, good amenities and good location about 10m walk from the center. The apartment was very specious for the 4 of us and super clean

Not that much variety when it comes to block dinner. Otherwise food and the restaurant menu were good. Water is not mineral

Well sized rooms, with small kitchenette (stove, micro, a pot and a pan, some cutlery and glasses...if you need to cook something simple).Complementary water, tea and coffee during your stay (and a baklava surprise;-). The spa area, consisting of 2 finish saunas, 2 steam baths, an infrared sauna, salt room, jacuzzi etc. was clean and fully functional. The Bio poo with pleasantly warm water was not very big, and it can get crowded, but when it's less busy you can get a nice swim. Sea salt pool is actually a small square tub (maybe 2x2m). Enough sunbeds around the pool (though we were out of season) and a relax area. Ok breakfast and a very polite staff. Definitely would stay there again, but next time with our dogs.

The hotel is nice, the room wasn't bad either; it has everything a person needs. We liked the location; it's peaceful. The staff are kind and responsive. The breakfast was tasty, with something for everyone. A complimentary piece of cake was brought to the room every day; it would be nice if it varied daily.

Our beds were uncomfortable, not sure why, perhaps we're not used to sleeping on firmer mattresses. The outdoor pool costs 30 BGN per person, which I think is inappropriate for hotel guests, or at least this should be mentioned in the information beforehand. In the spa, some facilities were not working; for the steam room, we had to ask the lifeguard to turn it on (it was on low and had no steam), and one sauna was not working at all. The cold bath had debris floating on top, and some things, surprisingly, required an additional fee. This is okay, but on the third day, there were children under 7 years old in the spa area, which didn't make the stay very pleasant. There are designated pools for them, but this was not monitored either.

The staff at the hotel were really nice and welcoming. The breakfast was very very good, lots of options. The SPA was good. I expected the indoor pool to be bit bigger and there were lots of people using it, so it was kind of hard finding a free spot and spending bit more time there. Other things were amazing and my fav the cold bath, I enjoyed it. We found the prices at the hotel restaurants a bit more pricy, but the food was good. And the service as well. We liked their attention to bring us sweets everyday as a treat and some gifts as well. We would definitely want to visit again.

It is not that we didn't like it. We were expecting it. The location of the hotel is a bit far from the Bansko Gondola. There is a shuttle bus with a regular schedule every day. But going out at night it required a bit of walking to get to the city or the ski area.

Super friendly and polite staff! From the arrival to the checkout I was impressed with the care and attention that we received from the hotel. The indoor SPA center is the biggest I have ever seen and there are so many extras which we enjoyed and were included in the price! The outdoor pool is payable, but it was so worth it! When you enter, you receive a towel, water, the atmosphere is elegant, they bring you aroma ice and ice cream lollipops which is something that I had never experienced anywhere else. This is the 5 stars vacation that we have been looking for and we are truly satisfied! We will definitely visit again!!!!

The room was spacious, with a modern design, and not a lot of noise could be heard from the outside. The bathroom was spacious, equipped with a bathtub, instant hot water, and great pressure. We received two free bottles of water and coffee every day, courtesy of the coffee machine. The fridge was quite big and made no noise. The temperature in the room was great. The bed was very comfortable. There was also an electric stove. Cleaning was done daily; shampoo, shower gel, bathrobes, and towels were replaced daily if you left them on the floor. The breakfast was varied and delicious. Sometimes it was a buffet, sometimes à la carte, depending on the number of guests. We also had dinner a couple of times at the hotel's restaurant, and the food was correctly cooked. We went during the week, so we basically had the spa area all to ourselves, which was wonderful. The hotel staff was very attentive, helpful, and nice. The reception area was also very nice, with lovely Christmas decorations. They organized a fine dining wine-pairing dinner, which we were informed about before our stay, requiring a 50% deposit. It was a bit expensive, but in my opinion, it was worth it, and it was the culinary highlight of our stay. So I would definitely recommend it if you have the chance.

Only one minor thing. If the do not disturb sign is on the dorknob please tell the cleaning staff not to knock on the door.

Awesome facilities. We really enjoyed the spa, the kids club was fantastic, and our kids loved all the games

For being such a family focused hotel, I would expect their restaurants to be more kid friendly. Kid menus weren’t available at any restaurant, and every restaurant was very inflexible about making something kid friendly. For example, asked at the Italian restaurant if our kid could just have plain spaghetti and were told no. Asked for fries with the schnitzel instead of potatoes (the steak came with fries so they were on the menu) and again, were told no. The hotel is amazing for kids but their restaurants were not, so we ended up having to drive to town for meals and parking in town each evening got pricey.

The hotel exceeded expectations in every way. The rooms were spotless, spacious, and well-equipped with modern amenities. The spa area was an absolute highlight, featuring a relaxing pool, steam room, and sauna – perfect for unwinding after a long day. The breakfast was exceptional with a wide variety of fresh and tasty options, catering to every preference. The staff were extremely polite, professional, and always ready to assist.

The lighting in the rooms could use some improvement. The kitchen area feels a bit too dark, and in the living room, the lighting options are limited—you can’t turn off the ceiling light while keeping the floor lamp on for a cozier atmosphere.