Place is a smaller hotel compared to other brands. Very rustic, earthen type of decor. If you’re looking for contemporary, this is not it. A lot of Cambodian art and figurines decorating the place. It almost feels like Babylon with plenty of greenery. Pisey remembered my name before I checked in and greeted me when I arrived. Grand Palace is right next door, plenty of bars and restaurants nearby. Room was clean, essential amenities provided. And room was spacious as well. Swimming pool is saltwater pool. Refreshing. Spa had great services. Gym was pretty decent. Not fantastic but it could keep a gym rat busy. Breakfast was excellent. Huge variety to pick from. Continental, khmer cuisine. You had pastries, live stations.

I was given a balcony room since I smoke. Balcony didn’t have a view though. It was close to the skybar so in the evening I could see guests at the bar. That was a lil odd to me. I think there are rooms with a pool view. I did think the spa was a lil bit pricey. I’m comparing it to prices outside the hotel. But you get quality, i can’t speak for the ones outside.

Ideal central location, helpful assistance from the front desk staff and concierge, pool was amazing, and the rooftop bar a perfect place to wind down after a busy day exploring the city.

There was a fire in an adjoining room during our stay. No fire alarm went off, nor did the staff notify any guests in the adjoining rooms. We only knew when I opened our door to see what all the corridor conversation was about. I was shocked to see so much smoke with no alarm or sprinklers being activated. Surely we should be been advised and instructed to evacuate until the scene was visited by the fire department and the immediate danger was eliminated. Very poorly handled.

I liked everything about the hotel, I have nothing but praise for the professionalism and curtesy of the staff, I did a lot of research for booking my holiday in Phnom Penh as this was my first visit. I most certainly made the right choice. The room was amazing with a wonderful view of the pool and Royal Palace exactly as advertised. The breakfast was exceptional with choices to suit any palate. The pool was fantastic and maintained to a very high standard, there are too many positives to list. This will not be my last stay at the Palace Gate Hotel and would highly recommend this hotel.

I have no negatives at all.

A lovely property located next to the royal palace. Our room overlooked the roof of the palace. The staff on arrival were very attentive we were given an early check in as we had disembarked a Mekong cruise. This was very much appreciated. We had planned to visit the royal palace during the day but the Chinese President was visiting so many of the roads were closed including the palace. Spent a relaxing day by the pool which was enjoyable.. Had a nice dinner in their lovely restaurant and an excellent breakfast the following morning.. Overall this is a great hotel with exceptional staff.

Nothing

The location of the hotel is excellent, concerierge staff are excellent, to the extent of helping cross the road, even though we didn't need it, lots of little caring touches, checking out who you might be using for a trip, looking after luggage with care. Most food and beverage staff are good too. The roof top bar and the pool area are well maintained by the grounds staff. We had a great time at the hotel and recieved an upgrade as we had booked well in advance and the rate had almost halved since. We spent little time in the room so didn't maximise the use of the suite. We do wish we could have stayed longer and would return. Breakfast was plentiful and varied - not all staff offer coffee and the one you can pour yourself is the Vietnamese style/chichory flavouring, so ask for coffee. Some guests are very demanding we observed, and there's no need for that kind of attitude and behaviour, but they didn't spoil our stay.

The restuarant host at breakfast is not as welcoming as other staff. She explaned nothing even thoguh I said it was our first breakfast day, did not offer coffee adn didn't explain the egg station was outside - there is more than one entrance to the restauarnt so we hadn't seen it. the second day she told us our breakfast was not included in our rate and wanted to offer us charagble a la carte breakfast. Reception staff are perfuntionary rather than genuine - interested in taking money, but not aking if you had a good stay etc. Our arrival was rushed also.

Beautiful surroundings and a good location. The pool area is great and the staff are fantastic. If you want to use a Tuktuk, use Mr Nounlorn, he resides outside the hotel & if the guards ask you, ask for “Number 12”. It’s his Tuktuk but he has the hotel name on it & will help you with anything as well as keep your belongings safe & makes sure you don’t get taken advantage of, he is highly recommended. He won’t ask for much money, so be kind & give home a good tip. Remember, if he drives you around all afternoon & asks for US$25 for 5hrs at your disposal incl. helping you & keep your belongings safe, then that’s a very small price to pay. You don’t need to haggle over that, give him $35 & you will change his day! 😊

In all honesty, not much apart from maybe the balcony is a bit small and so if it rains you can’t sit out there and have a drink. But they can’t change that now so more of a personal thing, not something they are doing wrong.

An oasis in the city! They upgraded us to a lovely room with a balcony overlooking the pool. All of the trees and bushes around the hotel made it feel like a little piece of heaven. The bed was comfortable and we loved the robes they had for us. The pool was divine and the sound of the water splashing into the pool sounded like a waterfall. I had an oil massage and it was a really good, deep massage and they even had tea and cookies at the end.

I would gladly return to this hotel. The only suggestion I would have is that the fake leather couches in the lobby don't fit with the elegant design in the rest of the hotel.

Well located with a lovely pool area. The Sky Bar has a great view of the Silver Pagoda at night. The rooms were comfortable and clean, and the breakfast was excellent. Our flights were changed at the last minute and we arrived earlier than the official check-in time, but reception still gave us access to 2 of our rooms immediately, which was much appreciated. A special thankyou to the hotel driver, who took a detour round the back streets to avoid very heavy traffic on the way to the airport and made sure we were there in good time for our flight home.

We had an unfortunate incident with one of our rooms due to a staff error. To the hotel's credit, they apologised and investigated immediately, reviewing staff training and protocols to make sure it doesn't happen again.

The grounds are absolutely stunning. The location, the greenery, the pool is a gem!

The AC is super-super noisy and half of the rooms (if you don’t book the room with balcony) are looking at the wall one meter from the window, also all of the ac units are on the back wall of the hotel, so AC is not only noisy, its vibrating - on our first stay in got this kind of room, and couldn’t sleep. For our second stay we booked a room overlooking the pool, and apart from the usual ac noise it was perfect.

We arrived after midnight and warmly welcomed by the staff. Nice and quick check in. Breakfast offered so much choice. The hotel’s security staff helped us cross the road safely advised us to keep our belongings safe when out and about. The property is stunning and so well kept! Staff were amazing, polite and so friendly, customer service is second to none!!!

Our room was right by the staircase leading to the sky bar and right by the lift so it was a little noisy with customers in the later hours, but fortunately for jet leg didn’t bother us so much