Friendly staff. Spacious, clean room, comfy bed and nice balcony. Includes the essential amenities like a kettle and mini fridge. Great location, especially if you have a bike/moped. Close enough to town but far enough away from all the noise, and still within walking distance of just about everything, gyms, supermarkets and pub street. Also a fair few cafes all on the same street.

Only 2 small issues was the bathroom had a minor ant problem. Not completely infested but always a few running along the walls. And the other issue was the air con wasn’t very effective. Still a bit too hot on the lowest temp. Other than that I’ve got no complaints and would recommend this hotel.

After a bit of a shaky start we really grew to like the Den Hotel, so much so that we extended our 9 nights stay to 12 nights! Our room was very spacious and comfortable. It had plenty of storage space, a safe, aircon, and fan. The bathroom was large with a bathtub and a separate shower. The Den branded toiletries are amazing and are available to buy in reception We did have a balcony but did not use it as there wasn't a great view and instead of a table and chairs it had a wooden bed so not so comfortable! The pool is lovely, perfect for relaxing after a day of visiting temples! It is clean with several comfortable sunbeds and shades and towels available in the reception area. There is a bar area which we frequented most evenings. Prices of beer and cocktails was excellent and the bar tender was very attentive. Location of the hotel is excellent, close to some great restaurants and coffee shops.

We had a couple of problems initially - ants in the room and drain not working properly in the bathroom. These were both resolved when mentioned to the manager. Rooms are cleaned every 3 days but you can help yourself to clean towels, toilet rolls, tea and coffee and water from reception. You can also request your room be cleaned more frequently. I think during Covid it might have been acceptable to clean the rooms less frequently but I think now people prefer daily room cleaning, even if it is only emplying the bins, giving the floor a sweep and replenishing supplies. Initially the manager did not come across as very welcoming or friendly but I think he does try to provide a good service for guests.

Staff was nice and helpful. Room was comfortable and really big. Bathroom was pretty huge. The pool was a plus, though we didn't use it much. Aircon was strong so no complains there! The location is pretty sweet, walking distance to a lot of nice restaurants, a supermarket, grocery stores and cafes.

Everytime we showered, half the bathroom floor was flooded because of a badly designed bathtub (we were as careful as possible but it was just bound to happen). Housekeeping is only every 3 days or so. We stayed for about 6 days and only were serviced once at weird timing as well (not on the morning when we were off and visiting the temples). This resulted in a pretty uncomfortable room at times. Tuk tuk driver from the hotel was really really pushy to the point we had to get other drivers to feel comfortable.

Our service requests were handled promptly, airport pickup and drop were provided at reasonable costs. Staff are friendly and they provide additional amenities near the reception desk. There are lots of fancy and non fancy restaurants nearby, we tried both, food tasted the same. There are lots of options for motorbike/ebike/bicycle hires nearby. Parking space is available at the hotel. Tuk-tuk's are also present in front of the hotel gates. We were on a short trip to angkor wat, so didn't get sufficient time to lounge near the hotel pool area. Room is provided with a fridge, but no TV.

Unlike other hotels where coffee/tea packs and an electric kettle is provided in the room, we had to pickup the sachet packs from the table next to the reception, the electric kettle was present in the room. Couldn't open our curtains to let the sunlight in as our room window faced a staircase of the adjacent building. There were only a few electric sockets available in the room, so we had to disconnect the kettle and fridge to connect our battery chargers, perhaps a extender would have been a useful addition. Room size is small for a similar priced room in another country.

Super friendly staff made me feel welcome. Perfect location. Very clean room with a comfy bed. Excellent hotel, I'll definitely stay there again.

Can't think of anything negative to say.

Excellent location, 10 minute walk from pub street and shops, so nice and quiet. Lovely pool, where you can order drinks and food. The room was large and comfortable. Offered tours and tuktuk from the airport (we found online was cheaper for the tour, but used the airport transport). The staff were very nice. Shampoo and conditioner(!) given in rooms which were very good and for sale at the front I think. Bath is bathroom too.

They told us they only make the room up every 3 days and if we wanted towels to collect them from by the pool, not a problem but just so you know! Didn’t provide daily water but we asked and they gave us a small bottle each one day.

old property but excellent facilities! the pool was open 24 hours , there was a bar and they come to you in the pool!! the bar man was lovely and friendly! We shared a 4 bed room, all large double beds, huge bathroom! with proper shampoo/conditioner and shower gel! There was a fridge in the room! there were bottles of water , fresh towel, toothpaste, coffee tea to take whenever you wanted at reception. Close enough to walk to pub street , about 10 mins slow walk. Laundry three doors down, really nice coffee shop two doors down, atm 1 minute walk! so handy!! The owner even let us use his food delivery app which was so so kind!! would recommend! staff were very friendly!

nothing was perfect!

I loved this hotel. The staff is wonderful, the hotel & room are absolutely gorgeous. I can not say enough good things & hope to return soon. Room was very clean. Air con, fan & fridge worked well. You feel like love & care has been put into creating this beautiful atmosphere. The location is great. It is on the same road as my favorite masseuse- a very talent healing blind shiatsu. Many great restaurants like Source & Eastanbul ( I am Vegan & like to eat healthy). Walking distance to the Big Angkor Supermarket. Thank you so much.

Wifi dropped a little but that seems to be happening in all Siem Reap at the moment. Also I was in the room farthest from the lobby which I actually really liked because it was so peaceful and quiet.

Nice building in a great location. There's lots of good restaurants on the street, highly recommend Eastanbule for dinner and The Source Cafe for breakfast. Room was big and clean. Fridge and ac worked well. Shower was hot. Pool area nice away from the street. They arranged pickup from the airport and drop-off at the bus station and offered plenty of options for tours if you wanted. We extended our stay for the entire time we were in Siem Reap

Our window looked onto the next building so it was a bit dark during the day. WiFi was a bit patchy.

The room was really spacious with good air conditioner. The bathroom was big, with good water pressure and hot water. And the tolietteries were great, made with natural products. The pool was really cool. It was close to everything (walking distance) without being in the caotic part of city center (pub street). We had Veasna for our tuktuk driver and he was the best. Grabbed us and took us to the airport and drove us all around Angkor Wat, with cold water and always a smile! Thank you for some splendid days!

The pillows could be a bit better, they were a little high and hard for our taste, but we slept fine nonetheless. It could have the option of breakfast. The lights were a little dim.