There is a shuttle from the airport. The staff are polite, friendly and courteous. We felt welcome. The breakfast, for one of those simple continental style breakfasts was amazingly good. And it's near the train station as well. I'd stay there again. To be honest, in the past, I've stayed at the Days Inn next door, as it's cheaper. But, the Days Inn is getting more expensive, and as the price was only $10 different, this time I opted for the Hampton Inn, and it's very, very much worth the extra $10. The Hampton Inn will likely become my new "go to" airport hotel for YVR.

Nothing really. Everyone's doing a great job.

The elevators responded super-fast. The room seemed to lag as half of the room reached the desired temperature and the other half took a while. The commode was old school low. I think they should be at least 19 inches tall. This will accommodate seniors better.

the car rental guys in the lobby were too busy to answer questions. It felt like they were doing you a favor if they acknowledged you.

Close to airport and picked up on shuttle which was great . Very nice staff helpful and friendly . The sky train station was only a short walk away enabling a quick journey into the city

Closeness to airport and city train line . The staff even locked away our luggage after checkout until my son arrive in the late evening to pick us up .

We liked the offer of aFree shuttle, but the time we needed was booked when we got there. It would have been better to prebook it with the reservation for the room

Front desk clerk was not friendly, felt like we were putting her out. She was efficient however.

Front desk staff was very friendly and responsive. We needed to check our bags after arriving from cruise ship earlier than check-in. She placed all bags in a secure location and retrieved them for us when it was time to check-in. She scheduled our trip to the airport on the van and gave us information about the pick-up procedure. She provided us with a local map and gave us instructions for walking to nearby shops.

I really can't think of anything that was wrong.

It was clean and well kept in the rooms, ask for an extra bar soap and it seemed to be an inconvenience. We like to have one bar at the sink and one bar in the shower. Anything we asked for extra had to be thought about before it was given if at all. But the hotel looked nice from the room perspective as the rooms were clean and well kept

The hallways felt like you were in a horror story they were not wiped or cleaned they were very dingy and dark and scary. There's only one elevator and people were packed in. The area this hotel is located is very sketchy we felt uncomfortable leaving her vehicle outside. No secure parking.

Comfortable space and excellent king-sized bed. Good substantial breakfast. Nice hot water in the bathroom.

We did not like the wifi as we could not connect our computer. We did not like the method for turning on the shower - you need to stand in the shower and the first blast is COLD water! Not pleasant!

Location and good value. Free breakfast great to have

Checked in at a regular time and the internet was down for a long time. We had to leave our bags in storage on the property and come back two or three hours later. This hotel seems to have internet issues. Staff not overly friendly on the front desk.

Enjoyed the breakfast, bed was very comfortable , room was clean. The airport shuttle was most important to me and delivered me back to the airport at 4 in the morning. I used the airport shuttle three times altogether and it delivered me to the airport in timely matter.

Can't think of anything.

Great location, handy to Vancouver International Airport and very close to one of the city’s best cafe/restaurants, The Story Cafe. The room was ideal with plenty of space and it was wonderful to have a walk-in shower instead of one over a bath! The breakfast was fabulous with plenty of choioices, including hot food and a variety each day.

We were disappointed the in-house mask mandate had been lifted. The pillows lacked substance and were uncomfortable.