I am a repeat guest at this hotel and like it very much. Unfortunately there were kids teams staying there and the hallways were incredibly loud with kids playing hockey in them. Also the pool and hot tub were filled even late at night. My sister and I were celebrating our 36th birthday, first birthday we've spent together in 8 years so was looking to enjoy the hotel amenities. Unfortunately we were not able to do so. Would have been nice to be told about the multiple kids sports teams staying at that hotel that weekend.

Wonderful staff. There was a misunderstanding about our booking. Kay at the front desk and Bret the chef went above and beyond to help us out. The outdoor pool was very refreshing after many hours of travel.

Expensive but everything in Vancouver is. Their shuttle is too small and doesn’t run often enough. For our trips people were squatting in the aisles and sitting on each others laps. Most hotels with airport shuttles go to both South and the main terminal; Sandman does not. That was a pretty big pain to get 7 people’s luggage on and off 2 shuttles.

Friendly staff, accommodating, airport shuttle convenience, some food options available for reasonable purchase amount, rooms are clean for the most part (could use some dusting), cozy and comfortable.

No restaurant on site, no cafe, no pool, not very accessible to attractions, however extra time needed to walk to the bus stop, Skytrain station nearby.

The room was well laid out, bright with extremely comfortable beds and a cosy reading chair. I also appreciated all the reading lamps available for "spot" reading in bed at night. The airport shuttle was very convenient if you need to catch a flight. Having Denny's nearby was also a bonus.

I did find the toiletries rather sparse (no lotion or Qtips provided) and there was no electric kettle despite tea bags being available. Aside from Denny's there wasn't anything else around there that was easy to get to without calling an Uber.

Sandman Signature is the perfect stay before a flight. We are a family of 4 on our way to London from Seattle but going via Vancouver. We decided to do a night in Vancouver and used this hotel. It was exceptional service, nice clean rooms, a good gym, swimming pool, hot tub, and within 30 mins of everywhere. The hotel offers $7 a day parking while you’re away and a shuttle to the airport every 30 mins. Finally, the prices are great for a 4 star hotel like this.

Good for the kiddos with the waterslide, convenient location. Stayed here before and the Columbia tower is much nicer than the Provincial wing. We do see ourselves booking again and will choose the Tower.

It really can't be a huge negative because it's the only hotel that has a waterslide so I can't fault the hotel really for the pool being very busy, almost too busy. It got rowdy with the teenagers over running the area being loud and obnoxious. Like us though we stayed for the waterslide so I suppose it was to be expected.

Convenient to airport with free shuttle to and from. We were also able to store our luggage after check out before our 11pm flight home. Close to outlet shopping and Night Markets. Pool area was very good.

Be careful, there are 2 Sandman Hotels. Our shuttle driver dropped us at the wrong one after specifically telling him we were booked at the Sandman Signature. Wasted time waiting for another shuttle to get us to the correct hotel.

The receptionist was willing to put us in adjacent rooms after finishing the second check in. It's on booking.com's fault that the checkbox to have nearby rooms doesn't get communicated to the hotel because they said there was no such memo on the booking

The coffee machine won't stop turning on automatically after unplugging. Worried that it will burn the element if plugged in without water. All the lights were very a very cool color temperature (felt like < 5000K) so it was a bit straining at nighttime. The TV quality was barebones

The hotel was very comfortable and met all of our needs and expectations. The pool and waterslide made our stay incredibly fun for our family. The location was convenient to food and about 30 min from the ferry terminal which is what we needed. Staff were friendly and service exceptional. The facilities were in good condition but could use a little updating. But definitely no complaints as it was perfect for kids.

I didn't like the fact that an order for room service included not just the menu price, but a $5 deliver charge. okay, but then one looks and sees that the bill also includes an automatic "gratuity payment" of 18%, but on top of that the charge unit presented also starts off with a schedule of "Optional" service gratuities, running from 15% to 40/50%. When asked why there is a requested gratuity on top of what has already been charged for service and gratuity, the answer is something mumbled about "Maybe you feel like it". Oh, I guess it really means "We don't mind trying to coerce you into paying $60+ for a small salad and order french fries." Life is tough Sandman. No. I mean "NO!"

Coercive room service practice. I guess they are more used to dealing with drunk high-rollers from the casino who will sign for anything stuck in front of them.