Huge rooms with great facilities. Really liked the jacuzzi bath. Staff were really helpful and friendly. Location is on out the outskirts of the village which is great as it’s not noisy but you can still easily access all the bars and action. Hotel facilities such as parking, pool and cafe were all really good. Will definitely stay here again

The jacuzzi bath could have been a little cleaner. Our room and balcony was on the road side which we didn’t realise when booking. It wasn’t a problem for us but we could hear the odd car and next time I would maybe request a room on the other side of the hotel.

The kitchenette allows you to prepare food. Pans, pots, knife, spoon, fork, plates are available for use. Added jacuzzi in the room makes it more relaxing. Staff are very friendly. We love the set up of the washroom and bath. Location is convenient. Uncrowded pool although access to the pool is quite awkward, you have to get out of the hotel’s main entrace to reach the outdoor pool. Pool is heated.

Parking is terrible, the stalls are too squishy. It bothers you that your car might be scratched/hit because the distance are too tight. Worse hotel parking spot encountered. Room is a bit musty probably carpet needs more care, just have to air it out by opening the balcony door. Third floor rooms doesnt really have the balcony space compared to first and second floor rooms.

The room was comfortable and large. The bed was nice. The bathroom was good. There was plenty of hot water with good water pressure and nice towels. The parking was convenient though the spaces were small and it was $25 per night. I know there is no free parking in Whistler but the hotel makes the choice to add this to a room charge that is already reasonably expensive. There was no breakfast but there was a full kitchenette in the room with a stove as well as a microwave. There was a cafe next door as well. The laundry was great but there was no change available. The guy at reception changed some coins from his own pocket so I could do a wash.

Nothing really. We enjoyed our overnight here.

It's located downtown, so pretty close to the shopping area and 10 min walk away from the Whistler Village Gondola. The entire room and equipment were well-maintained and very clean. I enjoyed the coffee that I can make with a coffee machine in your room. Since we came to Whistler to snowboard, we used the storage at the hotel multiple times to leave and pick up our stuff before and after our stay, and they were very kind to let us do so.

Although the shower room had a wall between the toilet, it wasn't completely separated by a door or curtain, so the bathroom floor got wet after taking a shower.

Location very central to Upper Village, very clean, very comfortable, kitchenette well-supplied, free coffee/tea Keurig refills and 24/7 snack shop (very handy in Whistler), fireplace and heater, good cable TV selection, balcony with furniture, friendly and knowledgeable staff - generally the facilities and room amenities were really good.

Walls were a little thin so you could hear people's voices or activity, pet noises, from adjacent rooms. Gym was not super-well equipped for different kinds of workouts.

We left the hotel and a few hours later I realised I had left my credit cards and bank cards in the room. We contacted the hotel and they retrieved them for us and forwarded them on to an address in Vancouver where we were staying. First class customer service.

Not much, the hotel, the staff and the resort where all first class.

Room: Was clean with plenty of room. I loved being able to sit out on a balcony - was perfect for viewing the Northern Lights. We love the location as it's in a quieter part of Whistler, yet still very close to the Village stroll, restaurants, etc. I also enjoyed all 3 restaurants that are attached to the property. Excellent food and staff.

The pillows were too puffy for my neck, which needs better support; as well, the mattress was a little too soft for me (not him).

Staff were very friendly and accommodating! We had a lovely, clean room. We had one with a bath in it (not sure if they all have this) but it was a really nice touch. Very central location and easy to get around

They do have parking but you had to pay $24 a day to park there - not sure if there is any free parking in Whistler though so it wasn't a big deal - maybe they could have this as an optional price addition when booking or make it clearer for customers

Great location and very comfy room. Very friendly staff! Loved to know it's pet friendly as well! The hot tub in the evening was the highlight of our stay. :)

The bathroom fan was a little biit noisy and the bathroom wasn't as clean as it could be, the bathtub was a bit stained. There were enough pillows in the bed but all of them were too high. It would have been nice to have some lower options as well.

Location was good, and suite was clean. The kitchenette was stocked with sufficient items and there was a kettle (most hotels only provide a coffee pot).

The toilet was clean but was clogged and so it would not flush through. We needed to dump several pots of boiling water into it to clear it out. The toilet then worked and stopped leaking. Staff and maintenance had been advised, but not sure if it was attended to further.