Deliberately chose Crystal Lodge for it's closeness to lifts so I didn't have to walk too far in ski boots. Room was excellent including all conveniences, kitchenette, refrigerator and microwave. Really enjoyed thermostatically controlled fireplace. Room was more quiet than I expected being next to the main village walkway.

Elevator service very slow. Would've happily taken stairs to lobby if there were any. But stairs only went to outside exit. Didn't like that ski valet is on the lower floor so, after you pick up your skis you have to climb a couple sets of stairs. Didn't like that self-parking was listed at $25 per night on my reservation papers but was charged $34 per night when I actually arrived there. Our particular room (131) had a bad diverter valve in the shower. When you pulled up on it to activate the showerhead, it wouldn't work completely. Half the water went through the showerhead and the other half came out the spout and down the drain. Room price was a bit steep compared to other resorts in Colorado, for instance.

Location was amazing. Right in the centre of Whistler. Surprised how quiet my room was thinking it would be loud because of location. Love that you can open the window, big bonus for me. Views of two mountains were awesome. Room was clean and a great size.

N/a

Liked the area, close to restaurants, shopping, and coffee shops, like Starbucks, and even a Grocery market with a liquor store side by side. Also friendly staff at the hotel making it a welcoming atmosphere.

For us seniors with walking difficulties, the one thing that I fear is to see a tub in the bathroom. Most people will tell you that a shower stall is preferable any day rather than climb into a high walled tub. We had to use towels to wash ourselves daily. It would be awesome if hotels when renovation is in the works to reconsider installing shower stalls as most people I believe don't ever want to SLIP into a tub and the usual much too high wall that seems to be the norm.

I had a great stay at Crystal Lodge in Whistler this weekend! From start to finish, the experience was top-notch. The staff was incredibly attentive—friendly and helpful. The rooms were spacious, comfortable, and well-equipped, with a kitchen that made the stay even more convenient. The mattress was fantastic. One of the best perks? This hotel is pet-friendly with no pet fees! They go above and beyond by providing food bowls for your pet, which was such a thoughtful touch. Overall, I highly recommend Crystal Lodge!

N/A

The location was amazing. At the end of the day you kick your board off and walk 500 feet to the ski valet at the hotel. When you stay right in Whistler Village you will never have to use a car (or even encounter a car). The rooms and staff were very friendly and accommodating. Beds were comfortable, shower had good water pressure with ample hot water.

Single hot tub was inadequate for the size of the property, always overcrowded.

Absolutely amazing experience. The location cannot be beat, we were right in the village. The room was large and spacious. The staff were friendly and always had a smile on their face. We had an issue with a drunk and angry guest at the pool - we informed management and they provided us with complimentary wine and a card. Not necessary as the problem was not caused by them but rather a guest but it was a nice gesture. We will be back! Thank you to everyone at Crystal Lodge for making our long weekend so memorable.

We had a very nice room overlooking the square. This hotel has everything you need for a great stay, lovely public spaces, restaurants, close to the mountain, shops and restaurants. The staff was exceptional. We had a problem with our toilet - got immediate response, very helpful with recommendations for hikes, and area dining.

They had a pipe break just before we got there so there were huge industrial fans running in the hallway and the carpet in our room was slightly damp from the flooding. Our toilet also had issues flushing. Someone came and fixed it right away but it didn't hold. Also, there was an elevator to our floor but then it require hauling luggage up and 4 stairs to get it to the hallway to our room. Weird.

The lift suite was very nice and the parking was free the weekend we were there.

We struggled with the pillow selection and were billed for consuming snacks that we didn’t eat. That was very strange. Parking was tight and difficult to maneuver in the underground. They unceremoniously suddenly closed the pool/hot tub on our one free day to enjoy it at 9 AM which was disappointing.

Great Location, super convenient for shops, eating out, gondolas etc. Staff very helpful and friendly. Stayed in loft suite with two adults and three teens, kitchen area really handy and fairly well equipped.

No dislikes, but we felt we could have done with more hanging space for 5 people, also something in the room to dry clothes on (not everything can go in the tumble dryer). Possibly more crockery and glasses etc would be useful - especially with kids!

Great location with access onto the village stroll. Clean room with AC and a great, powerful shower. The hotel caters for dog owners and mountain bikers. Swimming pool is a nice addition (although very busy during the day).

The parking was full when we arrived so had to park at the Conference Centre which was slightly inconvenient. You also have to pay $25 per night which is quite a lot (from 5pm to 10pm you can pay $6.25 if you are intending to use your car during the day). The room was exactly as described but we were a little bit disappointed with the noise coming from the corridor, you could literally hear everything. One small window makes it also very dark, even during the day. Overall, we would definitely stay again but would ask for a room with more natural light.